Jaguar Land Rover Parsippany

Service on 2017 Evoque I appreciated the ease of dropping off and obtaining a loaner car. Anthony provided daily updates. The software upgrade was covered under warranty. H I appreciated the ease of dropping off and obtaining a loaner car. Anthony provided daily updates. The software upgrade was covered under warranty. However I think charging a car owner over $550 for software update is very overpriced. I don’t think the customer should have to bear the burden of such an expensive when software upgrades are free when they come out from Apple and similar. Nor should I be penalized because my back up camera doesn’t work because the software is out of date. I can understand paying for wear and tear On the vehicle and when parts break. But you charge such a significant amount of money to upgrade software I do think is unfair. More

Great shopping experience Wonderful from start to finish. Patient and knowledgeable salesman. Would shop there again in a heartbeat. No pressure. No hard sales tactics. Just Wonderful from start to finish. Patient and knowledgeable salesman. Would shop there again in a heartbeat. No pressure. No hard sales tactics. Just straight forward. I had time constraints and he worked with me. Everyone there is pleasant. Love my new car. More

great experience Thank you for the great service !!! It was a pleasure working out a deal with Glenn and Mike. Stand up gentlemen. We left a happy customer. Thank you Thank you for the great service !!! It was a pleasure working out a deal with Glenn and Mike. Stand up gentlemen. We left a happy customer. Thank you again More

Personal service for customers This dealership is large enough to have a nice selection of new and used cars on hand. The staff is friendly and knowledgable, but not presumptuous. T This dealership is large enough to have a nice selection of new and used cars on hand. The staff is friendly and knowledgable, but not presumptuous. The staff listens to the customers. I was very impressed with Glenn Treich, a sales representative that used his years of experience to enhance my car purchasing experience. I bought a 2014 XK Touring. My only caveat was the service fees that they charged, a little over the top. More

Excellent remote purchase with Glenn Treich I purchased a 2013 Boxster S from Glenn and had it shipped from NJ to Seattle. This was a fairly complex process involving financing, insurance, shipp I purchased a 2013 Boxster S from Glenn and had it shipped from NJ to Seattle. This was a fairly complex process involving financing, insurance, shipping, remote licensing, and so on - and Glenn was wonderful to deal with through the entire process (which took just over a week to complete). More

Good Service I recieved gret service and value for my trade in on a new XE. Glenn and his team were very helpful in this process. Will for sure be back on my nex I recieved gret service and value for my trade in on a new XE. Glenn and his team were very helpful in this process. Will for sure be back on my next purchase! More

Good but xxxxxxxx chase returning fee. Liked most of the experience but HATED a last second $495 charge ( they blame chase ) for returning my car at the end of the lease. Total xxxxxxxx a Liked most of the experience but HATED a last second $495 charge ( they blame chase ) for returning my car at the end of the lease. Total xxxxxxxx and I should have walked out but I was too lazy. I would warn next person. Explain it before the final sale. Be honest More

The easiest and best dealership in NJ From our first phone call to Glen Treich, I was treaded with kindness and respect. As a women I still feel dealerships act as if we know nothing a From our first phone call to Glen Treich, I was treaded with kindness and respect. As a women I still feel dealerships act as if we know nothing about cars or what we want. We were not just sold a car from the "LOT" but the car I wanted! Thank you Glen and the team at Jaguar of Morris County. Norma Q More

Did not see the deal through to the end I purchased a vehicle here because they honored an incorrectly marked price, not because of the quality of service. I drove nearly an hour to this I purchased a vehicle here because they honored an incorrectly marked price, not because of the quality of service. I drove nearly an hour to this dealership because they were advertising a highly competitive price on a specific vehicle. Upon visiting the dealership, it became apparent that the adverted price was in fact incorrect due to a third-party issue. However, the dealership was gracious enough to honor the advertised price, which I was ecstatic about. I made a deposit with Mike and scheduled to pick up the vehicle the following night. Upon arrival, I met with a different sales person, because Mike had left for the day. But, I was reassured that everything was prepared and ready to go, and that I was going to be "in and out". I handed over my check, was handed the keys, and was in fact, out the door in 20 minutes - just as promised. However, as I was merging onto Route 80 from Route 46, the vehicle alerted "Low Fuel". As I glanced down, the dashboard reflected "15 miles until empty" - 15 miles! Dumbfounded and panicked, now on the highway, I called the dealership and was told this was an "oversight". Having a quarter of a tank, would be an acceptable oversight, selling a vehicle with 3 drops of fuel left in the tank, negligence. I returned back to the dealership, and awaited a runner to return with a full tank of gas. A few days following, I realized the vehicle came equipped with wheel locks - a great security features for your wheels. However, highly inconvenient when you have no key to remove them as needed. I scoured the glovebox and trunk for the key, when I came up with nothing, I reached out to Mike for a solution. I was told he would "look into it and get back to me" - that was a week ago. One would expect to not only deliver on a sale, but follow through to the end. Unfortunately, that was not my experience here at Land Rover of Parsippany. More