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Jaguar Land Rover Parsippany

Parsippany, NJ

4.2
491 Reviews

220 U.S. West

Parsippany, NJ

07054

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491 Reviews of Jaguar Land Rover Parsippany

November 20, 2020

Decent service, but not great. Cost was misrepresented when appointment was booked. Was promised one price and was charged more when car was picked up. Not happy More

by LRover2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
MB
Nov 23, 2020 -

Jaguar Land Rover Parsippany responded

Hello, we are very concerned to hear this feedback and would appreciate the opportunity to talk more about this with you. Please contact me at your earliest convenience at wgonyea@paulmiller.com Thank you. – Bill Gonyea / General Manager / Land Rover Parsippany

November 18, 2020

Excellent and courteous service department. Highly recommended for all service issues. Was able to drop off car and get loaner in a matter of minutes. More

by Marc S.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Barbone
Nov 18, 2020 -

Jaguar Land Rover Parsippany responded

We appreciate the 5-star rating and positive feedback, Marc!

October 30, 2020

Superb customer service. Fast and extremely friendly and very attentive. Overall i love Land Rover especially after our experience with Mercedes. Service is expensive however. More

by Natalie.hernandez04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 02, 2020 -

Jaguar Land Rover Parsippany responded

Hi Natalie, if you would like to speak with someone about our service pricing, please contact me at your earliest convenience at wgonyea@paulmiller.com Thank you. – Bill Gonyea / General Manager / Land Rover Parsippany

October 28, 2020

Alex was great. Very professional and nice to talk too. Thanks to the entire Paul Miller team for making the car buying experience safe and hassle free More

by Edandalexis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 29, 2020 -

Jaguar Land Rover Parsippany responded

Thank you for the 5-stars and great review about Alex!

October 16, 2020

Great customer service. Friendly and welcoming. I recommend this dealer for sales and service. They are excellent with explaining what services are needed and they walk you through options and cost. More

by Efandel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 19, 2020 -

Jaguar Land Rover Parsippany responded

Thanks for the 5-star rating and positive review!

October 04, 2020

Great experience! My sales person Jim P. was always there to answer all of my questions throughout the whole process. No pushy sales tactics, very pleasant to deal with, speedy delivery process as well! Very More

by andrew c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Pappas
Oct 08, 2020 -

Jaguar Land Rover Parsippany responded

Thanks for the 5-star rating and positive review, Andrew! We are so happy to hear your experience at our dealership was a great one!

September 30, 2020

The leasing experience was seamless. Very courteous and helpful in providing several options. It was the easiest process i had all my years of leasing More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orlando
Oct 01, 2020 -

Jaguar Land Rover Parsippany responded

Thanks for taking the time to share about your experience and we appreciate your feedback, Donna!

August 26, 2020

I have a CPO which included services. Due to COVID closure, I was not able to take my car for scheduled service. When i later contacted them, they said corporate is not including it in service. How More

by scorpio84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Aug 26, 2020 -

Jaguar Land Rover Parsippany responded

Hi, we are very concerned to read this and we would like to speak more about this with you. Please reach out to me wgonyea@paulmiller.com when you have a moment of availability. Thank you. - Bill Gonyea / General Manager / Jaguar Parsippany

August 18, 2020

I have taken my vehicle to Paul Miller several times and their service has been consistently excellent. They are courteous, professional and bend over backwards to be accommodating. More

by Legan03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 19, 2020 -

Jaguar Land Rover Parsippany responded

Thank you for the 5-stars and great review, Legan!

July 15, 2020

I came to Jaguar Parsippany following a disappointing experience with a different local Jaguar dealership. Beginning with the welcoming greeting by the receptionist, our laid-back sales associate Rey , a More

by Lisagraziano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rey, Jake
Jul 16, 2020 -

Jaguar Land Rover Parsippany responded

Thanks for taking the time to share about your experience and the 5-star rating, Lisa!

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