Jaffarian Toyota

This is my first purchase on a new vehicle; and normally I don’t like giving reviews. Friends tell me that I am very hard to please, and they are probably right; unless I feel like I’ve gotten my dollars w I don’t like giving reviews. Friends tell me that I am very hard to please, and they are probably right; unless I feel like I’ve gotten my dollars worth! Anyways I rated sales man Jose Lopez excellent for various reasons’….my first choice was Nissan, second Honda and last Toyota, to be honest I did not intend to buy a new Toyota, I must admit the reason why I decided to go with Toyota was Mr. Lopez. If he had not convinced me on facts regarding recalls, incentives, pricing, etc…I would have gone another way, plus most importantly at no time felt pressure, there was no aggressiveness from his part (that can throw anyone off especially me) best of all he worked with me regarding my biggest pet peeve loosing $$$$….Also I just recommended a co worker of mine to visit Jaffarian and mentioned the great customer service that I had experience…. So I look forward regarding future purchases with Jose and most likely would follow him as a client! Thanks for your time and patience! More

The sales staff is great, I came in for a Prius and was able to buy it of the lot for a very reasonable price. The money guy was able to save me $400 by getting me to take the $750 rebate, with 3.5% finan able to buy it of the lot for a very reasonable price. The money guy was able to save me $400 by getting me to take the $750 rebate, with 3.5% financing from Bank of America which was better than the Toyota 1.9% financing! Keep up the great work. Not to mention it was a nice low stress sales pitch unlike other dealers. Gerry More

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Process was straightforward. Sales person was friendly. We have used this dealer for service on another Volvo that we own and have been satisfied. I plan to use them for service on the new vehicle as well. We have used this dealer for service on another Volvo that we own and have been satisfied. I plan to use them for service on the new vehicle as well. I would recommend Jaffarian's. Overall pleased with the experience. More

This was by far the easiest car buying experience I've had ever. Chris was diligent, asked the right questions, and didn't seem motivated just to make us another number. He didn't lie to us if he didn't k had ever. Chris was diligent, asked the right questions, and didn't seem motivated just to make us another number. He didn't lie to us if he didn't know the answers to our questions, and promptly found the answers we needed to make a proper decision. He mentioned that he was new, and knew that buying a car can sometimes be hectic and stressful. Chris assured us that he would make the process as easy as possible, and he delivered! If you're looking for a pressure free car buying experience, see Chris at Jaffarian. He'll make sure you're happy when it's all said and done. More

Tommy was great! Very nice young man, very personable, not pushy (I can't stand a pushy, mouthy salesman!) In fact, all of the staff that I dealt with was nice. The Floor manager did try the 'price symp not pushy (I can't stand a pushy, mouthy salesman!) In fact, all of the staff that I dealt with was nice. The Floor manager did try the 'price sympathy push', but backed off when I got ready to leave. I got a nice 2010 RAV4 for a decent price and a good trade price on the car I was trading - they had RAV4 ready when they said they would and I'm a happy camper! I went back later to have an automatic starter installed and Tommy went up to bat for me and got me a great price on it. Once again, Jaffarian came through for me! I almost didn't go there because of the pushy smart-alec salesman I encountered when I bought a Corolla in 2007. Glad I decided to stop! More

I had a great experience buying my new volvo convertible at Jaffarian. I shopped around, and they had the best overall customer service, price, and most transparent process - by far. The owner spoke with at Jaffarian. I shopped around, and they had the best overall customer service, price, and most transparent process - by far. The owner spoke with me on several occasions about my car needs and interests. Jim Carven, was my salesman and he was very patient and informative, as well as responsive to my questions and phone calls. Their price was very reasonable and they gave me the best deal compared to other dealerships. I appreciated having Jon Russo, the sales manager, work directly with me to explain my financing options. This greatly reduced the back and forth time during the negotiation process. They located the exact car I wanted, and it's beautiful. The facility is very nice, the service area is clean, and everyone was very professional. I will recommend them to anyone looking for a new car. More

Where do I begin? 1) They kept us waiting for a very Where do I begin? 1) They kept us waiting for a very long time for a sales person. 2) Told us the base Camry only came in 4 colors, turns out the Where do I begin? 1) They kept us waiting for a very long time for a sales person. 2) Told us the base Camry only came in 4 colors, turns out the car came in ALL Camry colors. 3) Told us they were giving us the very best price before they were "losing money", but we got the car $1000 cheaper the very same day at another dealership. I'm sure the other dealership wasn't "losing money". 4) They played the back and forth sales game from the 80's. We were there for THREE hours. 5) They asked for a credit card to "show we were serious". Gave it to them. They never gave it back. Simple mistake? Nope, when I went back to get the card, no apology, no explanation, and there was ANOTHER card in the drawer with mine!! 6) Finally, our sales person was nice enough, but the sales manager was really a confrontational jerk. I would not recommend this place to people I don't like. More

This dealership's way of conducting business seems to be stuck in the 1970s. I am not going to put out names of salespeople here, as I believe the management & leadership is more at fault. Where do I be stuck in the 1970s. I am not going to put out names of salespeople here, as I believe the management & leadership is more at fault. Where do I begin? I made an appointment with one of the sales associates there. That person gave me a lot of BS about their 'excellent customer service' and 'personal touch' crap on the phone. Guess what, that associate was not there when we showed up I guess, some people don't understand the meaning of the word appointment. The next guy over there was very brash and condescending. We had researched the 2010 car model extensively online and knew exactly what we wanted. He probably looked at our brown skin and assumed we were ignorant hillbillies or something. He tried to push us towards a used 2009 car. He then left and handed us off to a junior associate. This junior associate was by far the most decent among the sales associates. He let us test drive and explained the various car features and options. Then came the pricing information. We don't think this junior associate had any say in the car pricing. Upon seeing the quoted price, we felt that we were being quoted $ 2000 over the normal price for that model. At that point, we said goodbye and left. The next day, we went to Woburn Toyota and got the exact same car for a very reasonable no-haggle price (about 3k lower than the Jaffarian price). If you are looking for a Toyota, go to Woburn Toyota. They are much easier to work with. More

NIGHTMARE....I (unfortunately) had to have this dealership work on my Volvo many times over the last 9 years. They are TERRIBLE. It has been the worst service experience I have ever had. The la dealership work on my Volvo many times over the last 9 years. They are TERRIBLE. It has been the worst service experience I have ever had. The last time I went there, I worked with Jamie Bell. After promising me the car the next day, he lost my keys, then called every 3 days over the next 2 1/2 weeks telling me that another part broke - Every 3 days??? I finally had to go in person and DEMAND my car back. They were NOT able to provide me with the parts that were replaced. I don't trust them and will NEVER return. DON'T TAKE YOUR CAR HERE and DON'T WORK WITH JAMIE BELL (now at Boston Volvo) More