Jaffarian Toyota

I made a very poor decision this last week in going to Jaffarian Toyota for 90,000 mile service. I used to be a regular customer of Jaffarian Toyota when I owned a Toyota Celica but stopped going there o Jaffarian Toyota for 90,000 mile service. I used to be a regular customer of Jaffarian Toyota when I owned a Toyota Celica but stopped going there over 5 years ago after 2 very poor experiences with their service department. The first was a simple rear windshield washer issue while the car was still under warranty. The washer was shooting out over the car and never hitting the windshield. When I brought it to the service dept, the service rep told me it was functioning as "engineered" and there was nothing to do. I asked to speak to a manager as wiper fluid shooting on the back of the vehicle and never hitting the windshield doesn't seem to be how Toyota engineers their windshield washers. I was told a manager was not available at that time so I had to go home and call back. I had to go down again and the service manager agreed the part was defective and after close to 3 hours of waiting, had the part replaced. This one was engineered differently as it worked. I returned there for a simple oil change which I scheduled for 9am. After two hours of waiting, the service rep Brad who I imagine is no longer there told me having an appointment set a week ahead for 9am doesn't mean that I am going to get in at that time or close to it and that there were several walk ins ahead of me. An hour later, now 3 hours into the 9am oil change, when I asked again, Brad rudely told me that the technician was topping off the fluids and it would be ready shortly. Another half hour and I finally got my car back. I wished I had just gone to Jiffy Lube. The next day after it snowed when driving home in the dark and rush hour traffic on 128, I ran out of windshield wiper fluid. I had barely used it and according to Brad, the technician was busy topping off all my fluids for a half an hour which is included in the oil change. I was stranded on the side of 128 for almost 2 hours in the dark waiting for my husband to bring me windshield wiper fluid. I almost ran out of gas running the car so I would have heat. Thank you Jaffarian!. I wrote a letter to Mr. Jaffarian describing my terrible experience and was offered a free oil change when I came back. I was not going to go through that experience again so I started going to IRA Toyota in Danvers becuase I worked in Danvers at the time. I have always had exceptional service at IRA Toyota. They are very courteous, complete, customer service oriented, and willing to go the extra mile. They are on time too!. I no longer work in Danvers and decided after over 5 years to give Jaffarian another chance due to location and accessibility. I went in on 12/21 for 90,000 mile service on my Toyota Rav 4. I have had every service done on time and at a dealership when needed. $500 later ($70 to replace 2 side lightbulbs and a plate bulb included)and a 3.5 hour wait it was done. I was told it would take approximately 2 hours so I waited for it and thought I'd be back to work for most of the day. Not the case, it took 3.5 hours and their service offering that you get a loaner vehicle with any major service (30,60 or 90,000 mile service) was not really working either. No available loaners so I sat there and waited the full time. The first time I drove the vehicle on the highway, I hear a loud noise as though I have no muffler. Coincidentally the exhaust system had a problem and the whole pipe had come off and was hanging unconnected. I made it home without the whole exhaust pipe falling off and called Jaffarian. Brendan took my call who was less than caring and told me to bring it back and leave it with him for the day. I had to remind him several times that I had just had the 90,000 mile service done there, they gave my vehicle a complete bill of health and the exhaust system was checked off all green on the inspection sheet with no corrosion, no leaks, and no future work needed. All of those were indicated. Suddenly, it's fallen off. After a great deal of haggling, Brendan told me to bring it in at 7:30am which I did and there was no appointment or notes in the system that I called so I started over again. One hour later, I was told my exhaust pipe was all rotten out and had to be replaced at $380. When I asked how that could be when they just checked off that it was in good condition with no corrosion, problems or work needed, I was told it must have happened in the few days since I was in. I also asked why my windshield wipers were checked off as working and in good condition when the back one was not working and the rubber all torn off when I took it in. Oh, that was missed in the inspection as well. I paid full price for a service that didn't get done. I am now wondering what was and wasn't done just like I did at the oil change over 5 years ago. I had to pay Jaffarian to replace the exhaust pipe just days after my 90,000 mile service. Sounds like this was not just coincidence at all. Had they told me the exhaust pipe was in poor condition and rotting like they told me just a few days after, they know I would have probably gone to Midas and gotten the work done for a lot less than $400 or maybe they didn't inspect it all or maybe they touched it or didn't connect something correctly that caused it to fall. In any case, I have no confidence in the work that was done or that I actually got a complete 90,000 mile service and inspection. I am taking my vehicle to IRA Toyota now to have it all checked and find out what the truth is as I am not getting the truth from Jaffarian. I am out $1,000 that I paid them though for very questionable service. I am never going back to Jaffarian again. I would like to point out that Charles Schofield was patient and listened to my concerns but I got no information to confirm why this happened or what was and wasn't done when I brought my car in for $500 90,000 mile service. More

I am very happy with the purchase of the C70!! The price was very competitive and the staff were very easy to work with. There were only two things that would have made the experience better. First I was was very competitive and the staff were very easy to work with. There were only two things that would have made the experience better. First I was a little surprised to find that the car had 55 miles on it versus the 15 that was listed on the title. I am not sure why this is. Secondly the Satellite radio was not activated. This is not a big deal since I can do it myself raltively quickly. The mileage thing was a bit disturbing. More

We worked with Tim Little, who did a fabulous job helping us to make this transaction successful during one of the busiest times of the years for us (holidays). He turned a very bad customer service situatio us to make this transaction successful during one of the busiest times of the years for us (holidays). He turned a very bad customer service situation into a successful one. He was attentive, extremely customer conscious, very fair minded in his advice concerning the car options – someone I would definitely trust again to help me find the best car for my needs. In fact, Tim even personally delivered the car to me at work to save me the time and hassle of needing to return to the dealership. Unfortunately, the business manager we dealt with was not as accommodating or innovative in finding customer-centric solutions to an unreasonably long wait to complete paperwork the evening prior. His response to the frustration with the long delay (1.5 hours) waiting for the final paperwork to be initiated was that he is just one person. What would have been more helpful to a systems/process issue like this is to look at how the dealership can avoid having customers wait unnecessarily for paperwork. As we waited for the business manager, 5 other staff wandered the dealership with little or nothing to do. I’m sure that we are not the first customers who had to waste our valuable time with so much else to do during the busy holiday season just waiting for paperwork that should have taken 15 minutes. More

I dreaded buying a car however Tim Little, our salesman, was so helpful and so accommodating he made the entire process easier. I highly recommend him as a salesperson. He never gave the hard sell and was was so helpful and so accommodating he made the entire process easier. I highly recommend him as a salesperson. He never gave the hard sell and was a pleasure to work with. I will definately go back to Jaffarian and I will definately ask for him when we buy our next car! More

My wife picked up her new Toyota Camry LE at Jaffarian's today (12/15/10). The entire experience was as positive as could be, owing largely to the excellent treatment we received both from the salesmen - today (12/15/10). The entire experience was as positive as could be, owing largely to the excellent treatment we received both from the salesmen - Jose Lopez and Michael Kemp - and from the sales managers - Sarkis Shamshoyan and Jonathan Russo. We were treated with friendly respect and patience in answering our questions and accompanying us on multiple test drives of different models. We did not feel undue pressure to make a decision or to choose a model different from our preference. More

Carl did a great job and was extremely personal and knowledgable of the car. I enjoyed working with him. He was professional and will be very successful going forward. He answered all the questions tha knowledgable of the car. I enjoyed working with him. He was professional and will be very successful going forward. He answered all the questions that we had when going through the vehicle. he was also very honest about the two vehicles we were interested in at the dealer. he walked up through the car in detail explaining all the features and benefits of the vehicle. the owner and sales manager were also very friendly and personal. I enjoyed the experience at this dealer and when the time comes for a new vehicle again would work with this dealer. More

Jaffarian Toyota Volvo delivered a friendly, positive experience that I would repeat in a heartbeat. Michelle Goodhue greeted me at the door, had me in the vehicle I asked about within 5 minutes of drivi experience that I would repeat in a heartbeat. Michelle Goodhue greeted me at the door, had me in the vehicle I asked about within 5 minutes of driving onto the lot, and let me take a generous (compared to other area dealers) test drive to get a feel for the car. The same day, Michelle happily answered our questions as we tested the fit of our son's car seat and then as my wife took the same thorough test drive, complete with a trip to our house to make sure there was plenty of room for the car in the garage. When it came to deal time, they were firm on the advertised Internet price for the car, but we found it reasonable and they worked with us on the "options" to make the deal fit our needs. Michelle went another extra mile by bringing the car to our house so a friend and I could look it over, and to get a few signatures from my wife so the baby didn't have to get out in the cold again. When we went to pick up the car the next day, it had been thoroughly cleaned inside and out, was plated and registered through their on-site registry, and was ready to go (I've heard some dealers take a week to get a car ready to deliver). Michelle spent an hour with us going over every detail of the car and answering all our questions before we left the lot. We look forward to experiencing more of their "one-stop shopping" approach when we need future service and if we need damages repaired (through the dealer-owned Collision Center just down the street). Thanks to Michelle, Sarkis, Tom, and the others for a great experience! More

Carl was extremely friendly , professional and helpful during our car buying experience. His efforts were the main reason for our purchasing a car at your dealership. Everything was handled in a timely m during our car buying experience. His efforts were the main reason for our purchasing a car at your dealership. Everything was handled in a timely manner. When I experienced maintenance problems 2 days after I recieved the car it was quickly and efficiently taken care of. More

My wife and I were looking to buy a used RAV4s. We visited (and walked out of) several dealerships. When we arrived at Jaffarian, Louis Monteforte did everything right that the others got wrong. We go visited (and walked out of) several dealerships. When we arrived at Jaffarian, Louis Monteforte did everything right that the others got wrong. We got fast straight answers to every question, no pressure, no hard-sell or up-sell. We were politely offered some add-ons and they respectfully accepted our decisions. We are pleased enough with the purchase - and process to reach it - that we will be returning next week for another. More

My purchase of the new car was fast, effective and easy. I would buy a car there again! I worked with a dealership in Portsmouth nh for more then a month and had no luck with the price that I was willing to I would buy a car there again! I worked with a dealership in Portsmouth nh for more then a month and had no luck with the price that I was willing to pay. As well the Portsmouth dealership already services our other 3 Toyota's we currently own today, now we own 4. Therefore it was more then frustrating that for $800 they would not meet our price. We went to Jaffarian on a Saturday, told them exactly what we wanted and in 20 minutes we were drawing up the contract. The Portsmouth sales man called us to see what we were up to, and when my husband said we bought a car at Jaffarian he hung up on my husband. My husband called him back and said not to be that way. I will shop at Jaffarian again! More