Jackson Acura

I think the dealership is probably ok based on my research. And my experience is only one of a test drive on a new Acura so far. However, I thought I should mention that the salesman who we dealt w research. And my experience is only one of a test drive on a new Acura so far. However, I thought I should mention that the salesman who we dealt with was not so great. He was sufficiently professional but pretty unfriendly and cold, spoke so low it was almost a whisper, and repeatedly tried "leading" us around from spot to spot while we were busy looking at something else, which was annoying. He had the whole "I'm so super cool, I don't have to walk fast or try hard" thing going. He would give short whisper quiet answers on the drive, seemed annoyed if you deviated from his preset test course (I grew up here and know the area like the back of my hand, he's from another country), and looked bored. He also kept asking "which color" even before we had indicated if we even wanted to buy one, which is a real pet peeve. That's like discussing the wedding before you go on your first date. We agreed later it made us nervous how strange he acted. It probably put me off the Acura I was testing enough to make us hesitate to even talk price that day. We tossed his card because we both agreed if we did go back we wanted to deal with someone more pleasant. Maybe he was having a bad day, but we arrived in an upscale luxury brand car and are (lower) middle aged and well groomed, and really just got the vibe that he didn't like us too much. Not a great way to sell a car, I'd say. The dealership is beautiful, with all the upscale doo dads (coffee bar,etc) which makes me wonder how much more the cars there cost! : ) But it is convenient to the area and I would not hesitate to give it another try and hope for a better experience. Next time we may contact the internet manager. They always seem to have it together more than the guys who walk the lot. But someone there needs to do a better job of selecting sales persons. This guy had the personality of a dish rag. More

Outstanding and attenative experience from first email contact until I drove off the lot.Courteous, informative and efficient in the purchase process. Very fair with my trade-in. They even retrived items contact until I drove off the lot.Courteous, informative and efficient in the purchase process. Very fair with my trade-in. They even retrived items I left in my trade in after I left and overnighted them to my house. More

My wife and I have purchased two cars from this dealer/salesman in the last two months. This dealership is the best experience for purchasing a car of any past car shopping experience. They worke dealer/salesman in the last two months. This dealership is the best experience for purchasing a car of any past car shopping experience. They worked with us but did not pressure us. We have purchased 4 Acuras in the past few years, and this is definitely the best dealership to work with. More

This was my first visit to this dealer. I was greeted as soon as I pulled up. The wait time was very fast. The receptionist offered my friend and I coffee and cake while we waited for my car. My advisor did soon as I pulled up. The wait time was very fast. The receptionist offered my friend and I coffee and cake while we waited for my car. My advisor didn't try to sell me anything I didn't need. Being a former Service Advisor, I understand the stress and pressure that comes with the job. My advisor showed no signs of stress and was very calm. He really made me feel at ease. Thanks Mike! More

I recently had my 2005 MDX 60000 serviced and worked with both of these men. They were quick to assist me with a problem that I had with my car and handled it to 100% satisfaction. They both went extra ste both of these men. They were quick to assist me with a problem that I had with my car and handled it to 100% satisfaction. They both went extra steps to assist me and to make sure everything was handled to my satisfaction. Great job! More

We were extremely pleased with our recent car purchase. Our sales person -- Jim Duncan -- was professional, helpful, personable, and knowledgeable. Truly, he made the entire process -- usually a "painf Our sales person -- Jim Duncan -- was professional, helpful, personable, and knowledgeable. Truly, he made the entire process -- usually a "painful" one --- pain-free. (The sales manager and the finance mgr were helpful and professional as well.) We definitely will recommend Jim and the dealership to our friends. More

This is the first dealership where I NEVER got frustrated, hassled, rushed, or pressured during the purchase of my new vehicle. Jim Duncan is by far the best sales associate I have EVER worked wi frustrated, hassled, rushed, or pressured during the purchase of my new vehicle. Jim Duncan is by far the best sales associate I have EVER worked with. I would highly recommend him to any and all interested in a new Acura. Worth the drive to Roswell! More

I just purchased a new 2010 Acura TL and my experience was quick, easy and painless. Both Paul and Michael were friendly and very knowledgeable. I will highly recommend Jackson Acura to all. Thank you was quick, easy and painless. Both Paul and Michael were friendly and very knowledgeable. I will highly recommend Jackson Acura to all. Thank you Paul and Michael with providing me such wonderful service. More

Jim Duncan is an honest, caring, and friendly man to work with in our new car buying process. He explains clearly and listens to what we want. We are pleased with his service and would definitely recommend with in our new car buying process. He explains clearly and listens to what we want. We are pleased with his service and would definitely recommend him to my friends and families. Thanks, Jim, for all your helps! More

I leased my new Acura RDX at the end of June, 2010 and couldn't be happier. My salesman, Jim Duncan, was extremely personable, especially with our son, Alex. He was able to make a great deal for us with couldn't be happier. My salesman, Jim Duncan, was extremely personable, especially with our son, Alex. He was able to make a great deal for us with no pressure and the whole process was very easy and quick. All of the staff we encountered was courteous and helpful. I would recommend this dealership to anyone who is looking for a great looking/driving Acura. I am confident my service in the future will be superb as well. More