Jackson Acura

Service was Awesome. Service was done within an hour. Its just I need a thorough clean inside too. I am a Clean Freak.... other than that Awesome service with friendly emp Service was done within an hour. Its just I need a thorough clean inside too. I am a Clean Freak.... other than that Awesome service with friendly employees. Comfortable workspace while I wait. More

Good to Their word I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Od I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Odyssey. We got the Exterior/interior protection service/product. When we got the vehicle home there was a squeak in the front suspension over a month the service department fixed it under the 9- day warranty. You guys were true to your word and never complained or made me or my wife feel like a burden. My only complain with this process is that I wish that there had been a little better communication. I usually had to call for updates, but I know that I am not the only customer as well. We also had a problem with the exterior paint protection application. When we got it home there were water spots that had not been buffed out before the protection had been applied. I brought this to the attention of Dimitri and it was fixed only when I picked it up, so that was really great as well. Thanks to Dimitri for listening and getting it taken care of. Everyone there is very nice, accommodating and a pleasure to talk with. Thanks for great service. Mistakes will happen but you guys do a great job of listening to the customer and doing what you can to put the customer first. Thanks for a long but overall great experience. My only reason for a good rating below is that myself and my wife feel like the water spots should have been noticed and dealt with before the protective coating was applied. More

Quick & easy Just the way a service experience should be. Quick, easy and there was no drama. I look forward to coming back and working with Brittiany again. Just the way a service experience should be. Quick, easy and there was no drama. I look forward to coming back and working with Brittiany again. More

Oil change - routine maintenance The staff is always friendly and the waiting area is nice. Wait time was about 1.5 hours and I was informed of additional maintenance and repairs my The staff is always friendly and the waiting area is nice. Wait time was about 1.5 hours and I was informed of additional maintenance and repairs my car needed as well as the cost. It was easy to schedule a future visit and get a loaner car for these additional repairs. More

Test Driving Our experience with Jackson Acura and Chege was very pleasant. The cars we wanted to test drive were available upon arrival. We even walked the lot an Our experience with Jackson Acura and Chege was very pleasant. The cars we wanted to test drive were available upon arrival. We even walked the lot and looked at a couple of others that we were also able to drive. As that day ended we were able to take one home for extended consideration. The next day we went back and bought it. The paperwork was pretty quick considering all the forms and hoops they have to jump through to make it happen. The business office was thorough and patient with explaining everything. Thanks Jackson Acura!! More

Great experience Yvonne was helpful to get me a loaner after determining that I needed new tires. Great Experience with Yvonne. I was pleased with the work done. Yvonne was helpful to get me a loaner after determining that I needed new tires. Great Experience with Yvonne. I was pleased with the work done. More

Simple Oil Change I just came in on a Saturday morning to get an oil change, but I knew it was about time for some filters to be changed as well. I was working in t I just came in on a Saturday morning to get an oil change, but I knew it was about time for some filters to be changed as well. I was working in their business center when I got a text with an estimate of the work, I approved it, and then was notified when it was done. Couldn’t have been easier. Brittany was also extremely helpful. More

Excellent service Service team was very helpful and upfront about costs and timeframe. Kept me informed of progress. Got work done on time. No surprises. Brittany w Service team was very helpful and upfront about costs and timeframe. Kept me informed of progress. Got work done on time. No surprises. Brittany was very pleasant to work with. More

Scheduled Maintenance Brittiany was very helpful with all my questions and needs. She even test drove my car to better understand why my air conditioner was not cooling al Brittiany was very helpful with all my questions and needs. She even test drove my car to better understand why my air conditioner was not cooling all the time. Excellent service More

Friendly, knowledgeable and professional is job one at Jacks I have brought my car in for service since its purchase and I have always been taken care of royally. They earn my business with each positive intera I have brought my car in for service since its purchase and I have always been taken care of royally. They earn my business with each positive interaction. More