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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,856 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,856 reviews

July 04, 2024

My visit to Jackson Acura was great. Aariz Javed was very kind enough cleaned my car so well ,changed oil and filled my gas for me .He also rotated my tires for free. I will always go bac More

by Mollian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aariz Javed
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Jul 29, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that Aariz Javed provided such exceptional service during your visit. It’s great to know that his efforts, including cleaning your car, changing the oil, filling the gas, and rotating your tires, made your experience so positive. At Jackson Acura, we’re committed to delivering outstanding service and going the extra mile for our customers. We’re glad to hear that you’ll be returning to us for your car maintenance needs. If you have any further questions or need additional assistance, please feel free to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

July 03, 2024

CM was a pleasure to work with from start to finish. I contacted him about the car I was interested in and he stayed late to let me see it. After deciding to purchase the car, he made the entire process More

by Lauren Bakey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chege Maina
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Jul 31, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We’re delighted to hear that CM provided such an exceptional experience from start to finish. It’s great to know that his professionalism, honesty, and knowledge made the entire car-buying process seamless for you. At Jackson Acura, we strive to make every customer’s experience as smooth and pleasant as possible. We’re thrilled to have earned your satisfaction and appreciate your kind words about CM's dedication. If you need any further assistance or have any additional questions, please don’t hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

June 30, 2024

Our car representative, CM was extremely helpful, friendly and knowledgeable. He helped my wife and I lease the right car for us. More

by William Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenore in the Finance Dept.
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Jul 31, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience! We're thrilled to hear that CM was extremely helpful, friendly, and knowledgeable in assisting you and your wife with leasing the right car. At Jackson Acura, our goal is to ensure that every customer finds their perfect fit, and we're delighted that CM was able to make that happen for you. If you need any further assistance or have any additional questions, please don’t hesitate to reach out. We look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

June 30, 2024

I worked with CM who was very patient and took the time to answer all of my questions. I was anxious to get a car that looks good but meets all of my needs. More

by Hannah Nathaniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're delighted to hear that CM was patient and took the time to answer all of your questions. It's wonderful to know that he was able to help you find a car that not only looks good but also meets all of your needs. At Jackson Acura, our goal is to ensure that every customer finds their perfect fit, and we're thrilled that CM was able to assist you in achieving that. If you need any further assistance or have any additional questions, please don’t hesitate to reach out. We look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

June 29, 2024

CM was a delight to work with. He was kind, patient and helpful. I hope your stressful car purchase is as pleasant as mine has been. God bless you CM. More

by Gailhday
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that CM was kind, patient, and helpful throughout your car purchase process. It's our goal to make every car purchase as pleasant and stress-free as possible, and it sounds like CM truly embodied these values. Your kind words mean a lot to us, and we will be sure to share your appreciation with CM. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jul 31, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that CM was kind, patient, and helpful throughout your car purchase process. It's our goal to make every car purchase as pleasant and stress-free as possible, and it sounds like CM truly embodied these values. Your kind words mean a lot to us, and we will be sure to share your appreciation with CM. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

June 28, 2024

Excellent customer oriented dealership. Reggie Hammond is a sales pro and is great to work with ,and very helpful. More

by JR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our dealership. Reggie Hammond is indeed a sales professional who prides himself on being helpful and customer-oriented. We're glad to know he made your visit a great one. If you need any further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

June 28, 2024

Very good service dept. Nick is always friendly and professional. While the work was unexpected, it was completed the same day as the service I had scheduled without the n More

by Dave Greer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service department to be very good and that Nick was always friendly and professional. It's great to know that even though the work was unexpected, it was completed on the same day as your scheduled service without needing a return visit. We're also glad to hear that you appreciated the loaner vehicle, allowing you to run your errands while your car was being serviced. If you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

June 28, 2024

Scheduled appointment online. They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the More

by DrewG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Jackson Acura responded

Thank you for sharing your detailed experience with us! We're pleased to hear that our online scheduling system worked well for you and that our team quickly evaluated the problem with your vehicle. We strive to keep our customers informed every step of the way, so it's great to know that you found the technician’s observations, video clip, and repair recommendations clear and helpful. We're glad the approval process was seamless and that the repair was completed promptly. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 24, 2024

The technician did not replace my oil filler cap. I’ve been advised to replace a suspension part prematurely. Your costs for major service is out of line with other repair shops. I will be taking my More

by TRALLUMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Jackson Acura responded

Dear TRALLUMS1, I am deeply sorry to hear about your recent experience with our service department. This does not meet the standard of excellence we strive for at Jackson Acura, and I sincerely apologize for the frustration and disappointment you’ve encountered. Your feedback is incredibly important to us, and we would like to understand more about what happened to address and resolve your concerns. Please contact me directly so we can discuss your experience in detail and work towards a satisfactory resolution. We are committed to providing exceptional service and would appreciate the opportunity to connect with you to earn back your trust and business. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Respectfully, Rodney Jones Service Manager (678) 259-9391

June 23, 2024

Service experience was great as usual! I like the waiting area. It is very comfortable and I can work from there as well. Rodney my service manager was very professional and helpful. He he More

by leeghannam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear that your service experience was up to your expectations and that you found our waiting area comfortable and conducive to working. We're particularly pleased to know that Rodney was able to assist you with connecting your new iPhone to Apple CarPlay and provided the professional and helpful service you deserve. Our goal is to ensure that every visit is efficient and meets the high standards we set for ourselves. If you have any additional questions or need further assistance, please don’t hesitate to reach out. We look forward to welcoming you back and continuing to provide you with exceptional service in the future! Warm Regards, Jackson Acura Team

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