Jackson Acura

Great experience at Jackson Acura - thorough in their evaluation, made sure I had a loaner and completed my repairs as promised. evaluation, made sure I had a loaner and completed my repairs as promised. More

I found a vehicle on carfax and sent an inquiry. I immediately got a call from Chege, an associate at the dealership. He is such a kind and professional guy!!!! He was VERY helpful during the proce I immediately got a call from Chege, an associate at the dealership. He is such a kind and professional guy!!!! He was VERY helpful during the process of purchasing the car. They worked with me, answered questions, and was very patient. Chege is very knowledgeable and gave me advice before purchasing the car. He sat with me and we went over options, Also pros and cons. I drove off the lot a couple days later in my new car! I just want to say that I’ve owned 6 cars and this is the first dealership I’ve been to that actually wasn’t trying to just sell me a car, run my Credit, and get me locked into a vehicle. The dealer’s prices are fair, the used cars are well inspected and taken care of. Thank you to everyone that helped me drive off the lot! I HIGHLY recommend asking for Chege, aka CM. He will get you into a car and make you feel comfortable and not pressured during the process. More

So professional, so thorough, so efficient. Cody was very helpful in explaining what was needed and the applicable costs. Cody was very helpful in explaining what was needed and the applicable costs. More

Yvonne is friendly and helpful, as always. It's a pleasure to deal with her when bringing our car in for scheduled service. It's a pleasure to deal with her when bringing our car in for scheduled service. More

Reggie is Awesome! ! he has everything ready for us and as soon as we walked in, we just had to sign. Prompt service and really nice people, even we drove an hour we wil ! he has everything ready for us and as soon as we walked in, we just had to sign. Prompt service and really nice people, even we drove an hour we will definitely be back every time we need a car More

Worst service experience of my life. Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodne Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodney or Yvonne sleep at night. Karma is real.... More

Buyer beware! Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel compl Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel completely taken advantage of, not listened to and gaslit. I brought my brand new type s mdx (their top of the line suv, $75k) into their service center to honor the Acura warranty. The brakes have a high pitched screeching noise when applying pressure from stopping. I was told by Yvonne our service advisor that 4 people including technicians drove the car and they didn’t hear anything. During this time they also had to repair the steering column shaft as that was vibrating. Yvonne stated that there seems to be some issues with that model she has seen from previous customers, but they would handle all the issues. I told Yvonne I would come back and take a ride with her to show her the brake screeching. She said no problem. I arrived and she quickly stated that they only drove it in the parking lot in reverse in slow speeds and there was no noise so there is nothing they could do if they couldn’t recreate it. I told her I would like to drive around the block to show her. Within one minute of leaving the service center the screeching happened. Her face turned white and immediately she said we didn’t hear that when we did it. I then again stepped on the brakes and she said wow ok yes I can hear that. I drove immediately back to the service center where she called Rodney the service manager. She stated on the phone to him, she heard the noises and was asking him what to do. This was in the presence of myself and my husband. We asked for a loaner and was told no, as there is no issue with the brakes and no resolution. I then opened a case with Acura corporate and was told if the dealership acknowledges the brake screeching Acura could assist. When I reached out to Rodney again, he stated that Yvonne said there was no noise and there was no issue. So not only is Yvonne lying but so is Rodney. How disgusting of a business to take advantage of a women and making me feel crazy and discriminated against, when all I am asking for is them to fix a fully warrantied top of the line vehicle. Rodney and Yvonne should be ashamed of yourself and that is certainly not the claims of Harvey Jackson “everything we do, we do with excellence”. More

Great dealership. Nice people , prompt service. Yvonne always tries to go up and beyond . Thanks . Nice people , prompt service. Yvonne always tries to go up and beyond . Thanks . More

Excellent service department! Always professional and friendly. We will continue to bring our vehicles for service! Always professional and friendly. We will continue to bring our vehicles for service! More

It's always a pleasure to work with Nick. He's always there and always helpful. He's always there and always helpful. More