Jackson Acura

Jackson Acura responded

Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service department. It’s clear that we fell short in addressing the issues with your back camera, latch, and alarm system, and we understand how important these concerns are to your safety and convenience. At Jackson Acura, we aim to provide transparent and effective solutions for every customer, and we regret that we did not meet that standard during your visits. Your feedback is invaluable to us, and we are reviewing these incidents with our service team to ensure that future service is handled more efficiently and effectively. We would appreciate the opportunity to address your concerns further and work towards a resolution. Please don’t hesitate to reach out directly so we can make this right. Warm Regards, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you, Desmond and Sharon, for your heartfelt and extraordinary review! We are beyond grateful for your continued trust and loyalty over the years, and it warms us to hear that CM has made such a significant impact on your experience. His kindness, dedication, and positive energy are exactly what we strive to provide to all of our customers, and we’re so happy to know that he’s made each of your visits memorable. We’re also proud to have a team that embodies excellence, and we truly appreciate your kind words about Joey and the rest of our staff. Your support means the world to us, and we’re honored to have earned your loyalty over the years. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you for many years to come! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re so happy to hear that you felt comfortable and that we were able to provide quick and efficient service. We understand how important it is to respect our customers' time while delivering high-quality service, and we’re thrilled that we could meet your expectations! Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re thrilled to hear that Yvonne continues to provide exceptional service and plays such an important role in ensuring everything runs smoothly in our service department. Her dedication and customer service skills are truly invaluable, and we’re so lucky to have her on our team. We appreciate your kind words and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re thrilled to hear that Yvonne has taken such great care of both of your Acuras. Her professionalism and attention to detail are truly invaluable, and we’re so proud to have her as part of our team. We appreciate your loyalty to Jackson Acura and are honored to be your go-to dealership for both purchasing and servicing your vehicles. If you need anything else, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic review! We’re delighted to hear that your experience with us went above and beyond your expectations. Our team is committed to providing exceptional service and making sure every detail is taken care of, and we’re so glad that you felt well taken care of throughout the process. We’re also thrilled to know you're enjoying your new Acura RDX—it’s a great choice! If you ever need anything or have any questions in the future, don’t hesitate to reach out. We truly value your business and look forward to working with you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for your wonderful review! We’re thrilled to hear that your car-buying experience was such a positive one, and that Reggie and Ms. Lenore went above and beyond to make the process smooth and comfortable for you. We understand how important it is to feel supported and informed throughout the entire experience, and we're glad they were able to answer all of your questions and help you with every detail, including pairing your phone! We truly appreciate your trust in us, and we're honored to have made this the easiest car-buying experience you've had. We look forward to assisting you again in the future, and if there’s anything else we can do, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic review! We’re thrilled to hear that Jackson Acura consistently meets your expectations with professional service and proactive care for your vehicle. Your recommendation means the world to us, and we truly appreciate your trust and support. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your great review! We’re thrilled to hear that your experience with our service department was both fast and reliable. Providing efficient and safe service is always our goal, and we’re glad we could meet your expectations. We appreciate your feedback and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! Warm Regards, Jackson Acura Team