Jackson Acura

I have used this dealership since it opened about 15 years and have always found the staff to be professional, courteous, knowledgeable, and supportive in helping me with my automotive issues. Nick has years and have always found the staff to be professional, courteous, knowledgeable, and supportive in helping me with my automotive issues. Nick has been my service advisor for about ten years and I have come to respect and trust him completely regarding his advice and counsel regarding service for my MDX's. I recommend the dealership and him completely for any service help one might need. More

Great overall. Took a little longer than expected considering the tire rotation was not needed. Over 90 minutes like they said. Pleasant otherwise. Took a little longer than expected considering the tire rotation was not needed. Over 90 minutes like they said. Pleasant otherwise. More

Yvonne in the service department always provides outstanding customer support and superior professionalism on everything appointment. outstanding customer support and superior professionalism on everything appointment. More

I always enjoy excellent service. Went to get a routine oil change and get everything set. Also got my key fob batteries replaced. I got an education on how to enter and start my car Went to get a routine oil change and get everything set. Also got my key fob batteries replaced. I got an education on how to enter and start my car should the key fob go dead again. I've been going to Jackson Acura Service Department for over 9 years because I have a great experience every time. More

I wanted to give a big kudos to Cameron! He was very professional, courteous, and helpful. I didn’t have any appointment and he took care of me. My apologies to Cameron for my lack of engage He was very professional, courteous, and helpful. I didn’t have any appointment and he took care of me. My apologies to Cameron for my lack of engagement after I dropped off my car… I was on a work conference call. He did not skip a beat and got everything done including my checkout. I really appreciated his tentativeness. Thank You! Jennifer More

very professional gets the work done in a timely manner. Yvonne Russel is amazing to work with Yvonne Russel is amazing to work with More

We always enjoy working with Nick. He is the best. Always very helpful and professional. He is the best. Always very helpful and professional. More

Chege and Michael (W) were beyond helpful - it was my first time ever buying a car on my own as I've moved here from Ireland and they were patient and understanding, giving me the time to get the car che first time ever buying a car on my own as I've moved here from Ireland and they were patient and understanding, giving me the time to get the car checked out at another mechanics and walking me through the various processes/steps around the purchase of the car itself - myself & my partner couldn't be happier with our new (old) Nissan and the entire experience with Jackson Acura :) wouldn't hesitate to send anyone in to Michael, Chege or Jackson Acura on foot of my experience More

Jackson acrua’s service department is nothing like it used to be. I’ve been a loyal customer for the last 5 years and will not be returning. The service specialist recommended everything but what was cov used to be. I’ve been a loyal customer for the last 5 years and will not be returning. The service specialist recommended everything but what was covered in the multipoint inspection, which I didn’t realize until I got home and checked my email. The ridiculous part is the dealership keeps reaching out to me to schedule service for the items that were not completed while I was there. Their customer service is extremely poor. I’ve reached out serval times and I have not been given the decency of a call back. Take your money elsewhere as the service department can no longer be trusted. More

If I had to think of one word I’d say, FLAWLESS! I had a not so good experience at Ed Voyles Acura and had my 2006 Acura MDX towed there on a Saturday the car was DOA Yvonne cheerfully helped and a I had a not so good experience at Ed Voyles Acura and had my 2006 Acura MDX towed there on a Saturday the car was DOA Yvonne cheerfully helped and as well as the Advisor in her absence and then fast forward to now Stephen referred me to Reggie whom found a 2019 Acura MDX for me that I happily purchased and ended up with Yvonne again for servicing funny how life works but she was wonderful and suggested other services to save money for me later $500+ and nothing out of pocket for me! I went in for a simple oil change yet she was thinking futuristic and saved a phone call or visit later! FLAWLESS…. More