Irvine BMW

Had vehicle made to order, waited months only to find that the dealer had changed the order to a cheaper build level that the dealer felt would be easer to sell if I backed out. Complete hack sales team, that the dealer had changed the order to a cheaper build level that the dealer felt would be easer to sell if I backed out. Complete hack sales team, with no respect for their clients time. Service manager treats all vehicles as leased and ignores specific instructions. If your are an owner, you'll be disappointed. Go anywhere else. More

Terrible people, really bad at service and in general just really bad at being humans. Everyone just standing around talking to each other, no one asking customers if they need help. Lots of attitude at just really bad at being humans. Everyone just standing around talking to each other, no one asking customers if they need help. Lots of attitude at the cashier. They do a horrible job working on cars too, screwed up my alingment which cost me 4 new run flat tires. More

Brought my car in for some incidentals and a service. greeted really fast and got on my way. they had everything in stock that day to get all the work finished. I got the call that car was ready, when i greeted really fast and got on my way. they had everything in stock that day to get all the work finished. I got the call that car was ready, when i got there vehicle was parked in service lane, clean and ready to go. The valet was smiling and polite. A nice treat. My lease is up in December and we will be back for an Irvine BMW. Thank you AJ! More

Brought my car in for a wheel sensor and was informed they were required to do the open campaign recalls on the car. I reluctantly agreed due to horror stories about getting work done that was not explic they were required to do the open campaign recalls on the car. I reluctantly agreed due to horror stories about getting work done that was not explicitly called for. Got car back two days later and upon receiving the vehicle it was noticeably running roughly, drove approximately 1 mile before an SES light came on. Took car back and spoke with Ernesto the Service manager, while he seemed somewhat apolgetic he also let off the air of not really caring, Left the car with him on that Saturday morning. Monday morning the SA Brook calls and says he has a repair order and my key whats wrong. Obviously Ernesto did not care as he mentioned nothing, I go thru the whole series of issues and they get to work again on the car. Call back that night from SA and says it was the software that was not reset they reset it and everything is fine. I ask them to double check. The SA calls back next morning and states oh they had to replace another injector (now 5 out of 6 replaced) and the car if fine for now? The lack of communication and professionalism is beyond comprehension, the horror stories are true folks. Brook the SA was a nice guy but really does not know a lot about the car and Ernesto is just not very customer centric nor able to deal with conflict resolution very well. He simply wants the car to disappear via a buy back because his service department cannot fix the issues. Beware basic maintenance is fine any in depth issues go elsewhere. More

I have bought many new BMW's before but this by far is the best experience I ever had. They were upfront, honest, and very helpful. None of the usual dealer games where you are quoted a very high price th the best experience I ever had. They were upfront, honest, and very helpful. None of the usual dealer games where you are quoted a very high price then try to go down. I made my offer, they worked hard and gave me the best deal possible which I was very pleased with. Haoie Luc the sales manager was the ultimate professional and he tried hard to find the car I wanted (my Carbon Black 535i) and made the trade to get it for me on time (Thank You). Terry Zwarka the sales person was very nice, no pressure and a very pleasant to deal with, he drove in traffic for 4 hours to get my car (Thank you). And finally Karim Maksoudi in finance was extremely helpful and pleasant and made the process very painless (Thank you). I usually don't write reviews, but I felt compelled to write this for Irvine BMW for the great service, courtesy and professionalism they showed me. I highly recommend this dealership if you are in the market for a BMW. More

I made an appointment for 7am Monday morning so i could pick up my car before 10am, and dropped my car off sunday night. I was assured the car would be ready per scheduling. At 9am Monday i got a call from pick up my car before 10am, and dropped my car off sunday night. I was assured the car would be ready per scheduling. At 9am Monday i got a call from the advisor asking a question and he told me they had not even started on my car and it would be ready by 2pm. when i asked about a loaner he said i could wait in the line at hertz, there was nothing he could do for me to help me (i have a broken leg and was trying to avoid the HORRIBLE experience of that hertz line!!!). So i made other arrangements to get to work. At about 1:30 the service advisor called to say my car was ready - i asked about late pick up and he said no problem call the cashier before 7pm to pick up no later than 9pm. At 6:15 i called the cashier - they said no, there is no such thing as late pick up. so i asked for my service advisor who said he would have to approve it and couldn't i pick up my car in the morning, they do not like to let people have late pick ups. i am so frustrated with this dealership and their bad loaner car problem and bad communication in service that after buying THREE cars there in the last 18 months i feel that i cannot buy from them again due to their terrible service. it is really sad because their sales person (I had Terri and she is FANTASTIC) was so very good. More

I was really afraid of the whole new car buying experience. I went to and called other dealerships around Southern California for several months and they gave me horrible customer service. I think experience. I went to and called other dealerships around Southern California for several months and they gave me horrible customer service. I think Cerritos Acura was the worst, they literally told me "you don't need your parents to buy this car do you?" After calling several BMW dealerships on a Friday afternoon and getting quotes, Peter Lam was the only one who called me back after my initial conversation. He was courteous, knowledgable and patient. I walked out that night with my first new car experience and it was great. I dont think I will ever bring my car anywhere else for service. -Female, 20s -2009 BMW 328 Coupe More

This was my first BMW experience and I have to honestly say this has been the best car buying experience I have ever encountered. Terry Zwarka is amazing! He is very seasoned in the car industry and provid say this has been the best car buying experience I have ever encountered. Terry Zwarka is amazing! He is very seasoned in the car industry and provides honest feedback regarding the various models offered. He was also very attentive to us upon any issues we have encountered. I was nervous about walking into this dealership and trying to trade in my Honda. Terry welcomed my husband and I and made us feel right at home. More

We negotiated a price match with a quote we got from a farther dealership. Was when the body had just switched so only got 1500 off a nearly 40,000 dollar car. They told us they had the car in stock tha farther dealership. Was when the body had just switched so only got 1500 off a nearly 40,000 dollar car. They told us they had the car in stock that we wanted but it was off site and would need to be prepped. So we were told to come back the next day at a set time. We called to confirm the car was ready. When we got there we were ignored in the waiting area for over an hour. I finally asked to speak to a manager and the salesman working with us finally came by to tell us that the car was not there. They did not bring it up. He told us pick one off the lot and we will make it worth your time with a discount. We spent some more time picking out a different car. It had a different suspension set up. When we asked to drive it the sales person actually responded why do you want to drive it you already have a BMW and drove one already. (we had a previous model). As if he was not annoying enough, he would disappear without telling us where he was going, and when with us, would constantly ask, what about this one, whats wrong with this one. When we went back to negotiate the new discount, the guy actually took 50 dollars off the price, and then looked at me and said that worth your time. We had wasted three hours. I should have gotten up and left then, but I did not. They did not prep the car well. We had to bring it back because there were tape marks on the hood. And they lost a set of keys so we had to come back. They did not explain anything to us, basically we could not even get the key out of the ignition, since BMW had changed the ignition set up. This was our second car purchased from them and will be our last. We have bought two GM cars, a honda, a mitsubishi, an acura, and an infiniti, and this was above and beyond the worst dealership experience period. Do not go here. More

I was searching for a certified pre-owned BMW and decided to visit Irvine BMW. I was approached by Mr. Hung Tran who was the most personable and nice salesperson that I have ever met. Buying a car is not a f to visit Irvine BMW. I was approached by Mr. Hung Tran who was the most personable and nice salesperson that I have ever met. Buying a car is not a favorite thing for me to do but after meeting Mr. Tran, I felt very comfortable and he answered my questions and worked with his team to meet the requirements (financial) for my purchase. Mr. Tran worked with me in his office to get everything taken care of, including adding the vehicle to my current insurance, setting up my cell phone, going over the options, warranties, etc. I did not have any problems throughout the entire transaction and drove my BMW 382i off the lot within 24 hours. When I am ready to upgrade, I will definitely visit Irvine BMW and I hope that Mr. Tran is still there. Lisa B. Anaheim, CA More