Irvine BMW

Great customer service. But ofcourse I only dealt with Mike S. Got a good deal for a z4. Would not the next day but got it fix at dealer closer to my house. No sweat, cause the car still has good warrant Mike S. Got a good deal for a z4. Would not the next day but got it fix at dealer closer to my house. No sweat, cause the car still has good warranty. More

In late 2003 I was in the market for a 5 series BMW. Understanding that there will be a new design out in 2004, Crevier told me that there will be a 4-5000 dollars discount for the 2003 model if I wante Understanding that there will be a new design out in 2004, Crevier told me that there will be a 4-5000 dollars discount for the 2003 model if I wanted to stick with that look. Being a smart shopper, I went to Irvine BMW to shop around before I put my money down (I want to shop at least two or three before, I know that I am getting the best deal). Little did I know that when I walked in my sales rep. John (did not remember the last name) asked me how much do I want to pay for the car from the sticker price (??When do you ever pay sticker plus for a car??), then I told him that Crevier BMW and Edmund informed everyone that on a 2003 model that there is a 4-5000 dollars discount program offered by BMW USA. He then proceed to the manager's office and didn't came back until 20 minutes later and told me that they are liying and they will get into trouble by doing so, that he will never do business with Crevier. ????? I walked out of that dealer and know that I will never returned there again, because I would not buy a car from a dealer that gives no discount and charges extra from sitcker for standard option. Will surely enough when I was in Crevier BMW to purchase my next 5 series, I saw that guy John from Irvine BMW there to do inventory trade (Gee, I thgouth that you don't like Crevier BMW and will never be there). Please people, don't ever go to Irvine BMW I have another horrifying story to tell. More

We went into the Irvine BMW dealership on May 29th. Finally after walking around for 15 minutes, someone came out with a smile. He didn't have any clue if he could get a 325i that we were looking for, Finally after walking around for 15 minutes, someone came out with a smile. He didn't have any clue if he could get a 325i that we were looking for, so he asked his manager. <br><br>This "Manager" out of the blue, said that this is how all of the cars come since there is a lot of money in Orange County...... that we should try Riverside because it is much hotter out there and we may find what we are looking for there. What the temperature had anything to do with the car is beyond me. He politely refused to go inside and search their database.<br><br>Based on his recommendation, we proceeded to Riverside. Randy Halcomb was very professional and moreover determined to assist with our needs. He gave us a great deal. I recommend Riverside BMW and would purchase a vehicle in the future.<br> More

Insurance repair for a vandalized (broken) driver side window. Took two weeks to fix. When I received my car back it had a dent in the top of the trunk and multiple scratches on the driver side door. W window. Took two weeks to fix. When I received my car back it had a dent in the top of the trunk and multiple scratches on the driver side door. When I aske them to buff out the scratches they tried to charge me $150 for a detail. The dent I have to live with because there is no proof they did it. But I am sure it happened while the car was at their facility. Also the inside door panel was not attached properly and was rattling. When I brought this too their attention, they tried to blame me. Overall, I think this dealer treats you as if they are doing you a favor for helping you. I wouldn't recommend this dealership to my friends or family. They treat you like they don't want your business... so that's why I go elsewhere even though they are closer to me. They have a beautiful facility, but don't let the quality of the building be a substitute for the quality of individual that they hire. More

Came in with a price match. The sales person checked with someone and said it wasnt a problem. Ask me when I was ready to buy. I told him right now. Then he told me that they were super busy and aske with someone and said it wasnt a problem. Ask me when I was ready to buy. I told him right now. Then he told me that they were super busy and asked if I could come back the next day. I said "sure", in fact I really did (because i was in the area again). Ralph handed me over to a finance manager who told me that they couldnt match the deal. Sorry Damon Shelly, guess you missed out on this sale. Ended up getting my car at New Century the following weekend. More

They tried to sell me a 7 series that had been bought back because of software problems. When I asked to see the service records, they told me that the service department was closed until Monday. After back because of software problems. When I asked to see the service records, they told me that the service department was closed until Monday. After three hours of waiting they tried to sneak in a sign and release document stating that the car had been repurchased from a disatisfied customer. Be careful in dealing with this group. More

Arrogance! I arranged for my friend to drive an M3 on a Saturday with this guy's assistant. When they arrived, the assistant had already left for the day and Mike Sawtelle told them that no arrangements h Saturday with this guy's assistant. When they arrived, the assistant had already left for the day and Mike Sawtelle told them that no arrangements had been made for them to drive the car. He then proceeded to tell them that they don't just let anyone drive the M3 and that especially high school kids come in to drive the car. He belittled to make them feel inadequate to drive the car. Now they are in their mid thirties, he is an architect and she is a corporate attorney. They are hardly inadequate or incapable. This experience sent them right to the Infiniti dealership where they bought a G35. Unfortunately the arrogance displayed by the dealers translates to the product, which is a grave injustice to the manufacturer and the product itself. If anyone is going to buy a BMW, DO NOT BUY FROM THIS DEALER!!!!! More

They have good inventory, but the sales department is arrogant. They made several mistakes when trying to do my financing. They didn't give me a good deal on the trade in. The front light was fracture arrogant. They made several mistakes when trying to do my financing. They didn't give me a good deal on the trade in. The front light was fractured and the bumper scuffed but I didn't notice until I got home - I heard nothing on the way home so I must assume it occured at the dealer. They didn't accept responsibility even when I reminded them they didn't go over the car with me in good lighting. I was left standing for 10 minutes on several occasions. Often for the sales person to greet new customers walking in. More

Brought a 325ci there to fix a rattle in the subwoofer of the HK system. It took them 3 tries and 2 loaners to fix it. On the third try, the GM gave us an attitude for bringing it there, even asked us "where the HK system. It took them 3 tries and 2 loaners to fix it. On the third try, the GM gave us an attitude for bringing it there, even asked us "where did you buy your car? oh that other BMW dealership? Why didn't you just bring it in there to fix it?" When I went to another dealer and asked about irvine BMW, people just say they hire a lot of cheaper under qualified mechanics. Which explains the fact that they can't insert a piece of foam properly to make the sub deck top rattling and after 10 days worth of rentals.<br><br>Their sales is nothing to be desired either. A bunch of arrogant people who think my younger age could not afford to drive a bmw... I ended up buying one elsewhere. More