INFINITI of Lynnwood

Joel at the service desk has excellent customer service. While waiting for my car he always checks in with me and walks me through the steps. While waiting for my car he always checks in with me and walks me through the steps. More

Always great service! My service consultant, Ben Lutz helped me to understand recommendations or any critical service recs such as filters. Communication was without del My service consultant, Ben Lutz helped me to understand recommendations or any critical service recs such as filters. Communication was without delay and the follow up to any changes was super fast and well documented. He was always very nice and courteous and made me feel that my business was important to them and appreciated. My car was ready when promised and the vehicle was very clean and exterior washed and no missed spots. I would highly recommend this dealership for service and I am confident in their expertise to keep my vehicle running smoothly! Thank you! More

Great service experience. They did an excellent job in a timely fashion. Both friendly and professional. They did an excellent job in a timely fashion. Both friendly and professional. More

Amazing and thorough as always, Infiniti stands out and so does Ben. Watched out for saving me costs where possible while still looking wholistically at everything that I might need so does Ben. Watched out for saving me costs where possible while still looking wholistically at everything that I might need More

I had a really great experience with Ben and Infiniti! Super helpful work done when he said it would be done. Got me into a courtesy car while my car was being repaired. Super helpful work done when he said it would be done. Got me into a courtesy car while my car was being repaired. More

The Diagnostic fees are ridiculously high; $189. 00 each diagnosis. There should be a set charge for the first diagnosis and a smaller fee for additional ones. 00 each diagnosis. There should be a set charge for the first diagnosis and a smaller fee for additional ones. More

I have nothing but positive things to say about the service I have received from this dealership. Joel does an exceptional job. service I have received from this dealership. Joel does an exceptional job. More

Please make sure Joel sees this review. Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmon Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmonds Automotive (in Edmonds) could not fix a power board. Kudos to Edmonds, they did not charge me and they sure tried. First met Joel then. I was struck by how he conveyed integrity, honesty, professionalism, knowledge. I retired as a Director within Marketing of a major pharmaceutical company. Joel reminded me in particular of my last Global Vice President, Dr. Cameron Durrant. I was fortunate to be on his team. He was highly regarded within the company and given a billion dollar drug to bring to market. Infectious Diseases doctors praised our marketing. Unheard of! As Dr. Durrant sought to limit the drug's usage, an important antibiotic for resistant, and deadly pathogens. Over-use would potentially lead to more resistance. I share this example because Dr. Durrant was a man of the highest integrity. He did the right thing. I will return to Infiniti because of Joel, who I feel will do the right thing for the customer. As the face of Infiniti for me, I could not ask for a better example of the quintessential service manager. I'm pleased with the three times I've needed to bring my older 2001 Infiniti QX4 in for service. Trust is important, and I trust Joel because, like Dr. Durrant, I just know he'll do the right thing for me each and every time. And that is priceless. More

Only place in town I have my Q60s serviced. Will maintain that after this visit. Will maintain that after this visit. More

The people were nice guys but what is always disappointing with car dealers is that once they know you like a car and want it they tend to take advantage of the customer by not really dealing fa disappointing with car dealers is that once they know you like a car and want it they tend to take advantage of the customer by not really dealing fairly or giving a fair deal. Also they may suggest practices that are somewhat unsavory which in turn forces you to wonder if they are dealing with you the same way. I my piticular case with the automobile that I chose they didnt really know that much about the car and even though the car was "inspected by the mechanics" there is a significant rattle coming from the back of the car that I didn't notice at first viewing and the car pulls a bit to the left so I guess that they didn't notice after all its a used car but it s a 20k used car and I feel sightly taken, won't evet go back..... More