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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
547 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 547 reviews

February 16, 2024

My compliment is that the Joel and the team is great. Very professional, prompt, understanding. The ability to use a loaner car for the duration of the repair was amazing. And getting my car back running More

by tewings28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

INFINITI of Lynnwood responded

Thank you for your review and visit. We are happy that our team did a great job getting your car back up and running and back on the road. We will be looking forward to the next opportunity to provide the full 5-star experience we strive for. Thank you for choosing INFINITI of Lynnwood!

February 16, 2024

Great people went above and beyond for a first time car buyer made things easy and helpful More

by anthonysing206
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

INFINITI of Lynnwood responded

Congratulations Anthony on your new car and thank you for choosing INFINITI of Lynnwood. It was our pleasure going above and beyond to provide you with a great customer experience. We appreciate you and your business! Have a wonderful weekend!

February 15, 2024

Joel is the man. Quick and precise. Went in asking about an issue and they found the solution. More

by Jhonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

INFINITI of Lynnwood responded

Thanks so much for your visit and kind review. We think Joel is great too and we are happy that he took great care of you during your visit. Thank you for trusting Joel and INFINITI of Lynnwood to assist you. Have a wonderful weekend!

February 14, 2024

Three Infiniti-s in 12 years with this dealer, Infiniti of Lynnwood for Sales and Services. I have not much to say. Good Service indeed. More

by Terry L.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Feb 15, 2024 -

INFINITI of Lynnwood responded

Thank you Terry, we appreciate you and your loyalty. Thank you for your recent service visit and for taking the time to share your review. It is always our pleasure assisting you and we will look forward to seeing you at your next visit and making it the full 5 star experience we strive for. Thank you again for continually choosing INFINITI of Lynnwood!

February 12, 2024

Ben was tge best service specialists and he knows his stuff well. Great job ben More

by eshetueneyew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Feb 12, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Ben and our team to assist you with your service needs. We are happy that your experience during your visit was a positive one and we will be looking forward to seeing you next time.

February 12, 2024

Very good service, within committed time. Ben give the estimate very accurately and waiting area was very clean. More

by vjava07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Feb 12, 2024 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your business! We are happy that Ben provided you with a positive and timely customer service experience and was our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!

February 12, 2024

As always, I was met with a smile and immediate help, even though I was 30 mins early. Excellent service! More

by hall.saramary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your business. We are glad that you had a positive experience and you were greeted with a smile and excellent customer care. Thank you for trusting our INFINITI of Lynnwood service team!

February 12, 2024

Ben was very helpful, paid attention to detail and resolved my concerns. Thank you Ben! More

by AGBOGIDITEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Feb 12, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Ben and our team to assist you. We are grateful for the trust you have placed in us and we are happy that Ben provided you with an excellent customer experience. We will look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

February 12, 2024

Horrible experience! I was dealing with Alex. 2 1/2 week's ago Infiniti purchased my car. during the time of purchase I was told once The Bank released the lien on my car More

by irishmatt314
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
alex,russell
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Feb 12, 2024 -

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience so far. Unfortunately, our company policy is to have either the hard copy lien release or title before we are able to pay out the difference of the balance. Bank of America will not email us the lien release they will only verbally tell us and we have to wait until the hard copy comes in the mail in 6-10 business days. We are sorry for any and all of the inconvenience this may cause. Please reach out to our Management team at (425) 409-6274 or email customercare@infinitioflynnwood.com if you would like to discuss this or any other concern further. We welcome any opportunity to learn how we can earn back your trust and confidence in our team. We look forward to hearing from you.

February 09, 2024

Really great service, care, and attentiveness to client. Overall a wonderful experience with very good customer service. Ben was really great on being responsive and helpful. Thank you Infiniti Lynnwood for More

by MALU.LU95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Clarke, Chris Jeanneret, Ben Lutz
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Feb 09, 2024 -

INFINITI of Lynnwood responded

Thank you for your recent visit and for taking the time to share your kind review. We are happy to hear that Ben was responsive, helpful and provided a wonderful customer experience for you. Thank you for your continued loyalty to our team and we will look forward to seeing you at your next visit with us. We appreciate you! Have a wonderful weekend!

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