INFINITI of Lynnwood

I love Infiniti and Infiniti of Lynnwood is the best franchise in the Seattle area in my opinion. Ben Lutz has compromised my view of Infiniti of Lynnwood as a result of my most recent interaction with franchise in the Seattle area in my opinion. Ben Lutz has compromised my view of Infiniti of Lynnwood as a result of my most recent interaction with the dealership. I will not come for future service if I have to deal with Ben. Customer Service is not Ben’s strong suit and I found him stiff and condescending. I had actually spoke to Dillon when I scheduled the service and for reasons know to me Ben took over. I was upbeat trying to have a normal conversation with a Service Advisor or any human being. Ben questioned every syllable I spoke. At one point I had to tell him I didn’t get it I am a native english speaker “we are speaking the language right”. I knew the general service I needed front and rear brake service, new brakes all around. He questioned how I knew even though I told him and previously explained to Dillon over the phone the I had tire service at another place of business 2 or 3 days earlier and they preformed a safety inspection. I knew that Infiniti would do their own inspection too and I wanted them to, my FX35 is an Infinity product so I know your tech’s knew best. There was also a flashing light on my instrument panel for the passenger airbag that had been there for few weeks. I believe it may be connected to getting a jump when my battery was low during a cold snap in the whether. I asked Ben to see if my extended warranty would cover it and the brake repair not only was he negative he seemed offended. I also needed a service loaner I have had the use of several other service loaners over the years through Infiniti of Lynnwood so I know all my insurance information is in my file. I told Ben I did not have a insurance card handy but none of my information had changed. He gave me and hard look and I said I could log onto the Geico website on my phone. I did and he didn’t bother to look at my account on my phone surprisingly. He did ask me how I liked Geico and I said I did so much I even insured my home with them now. I thought he was just curious of how good they were, but he went on to ask if I had ever used them for a claim. I was surprised but told him just roadside assistance. Then he adamantly said “No I meant like for and accident”. That was unnecessary in my way of thinking and out of place, but I told him no accident claims thank goodness. When picked up my vehicle Ben also had an attitude as I had told him I received a coupon for a discount on the oil change I authorized the Service Department to do but had misplaced it. He did not accurately the discounted price and when I questioned it he pushed back. So then I provided a Manufactures coupon just sent to me from “Infinity USA” for 15% off any service up to $150.00 and Ben seemed surprised then said okay but you will need to forfeit the oil change price of $59.00. Lastly I told Ben of my feelings about when I dropped my car off and his reply was “I guess we got off on the wrong foot”. I am very very disappointed with the entire transaction. I feel so much more appreciative of the rest of your staff who have alway represented your brand to the highest standards. My Apologies for being so lenghty in my reply. More

In general, everything was just okay. I went in for a simple oil change, I expected to leave in an hour, instead I needed to leave my car there for two days while they made other additio I went in for a simple oil change, I expected to leave in an hour, instead I needed to leave my car there for two days while they made other additional repairs. Not thrilled with needed to wait and dealing with the hassle of a loaner for what I had intended to be a quick service. More

Great group of people. Very professional and polite. I got what I thought was a fair deal. Very professional and polite. I got what I thought was a fair deal. More

INFINITI of Lynnwood service department is by far the best in the industry. I've owned other luxury cars an wasn't treated this well. best in the industry. I've owned other luxury cars an wasn't treated this well. More

BUY AT YOUR OWN RISK. Once you sign the paperwork, you will be treated much differently. I was given a written guarantee that repairs causing the check engine light to com Once you sign the paperwork, you will be treated much differently. I was given a written guarantee that repairs causing the check engine light to come on were done or would be addressed if it came back on. It came back on 24 hours later. I also found mold growing in the vehicle after i was told a thorough detail and inspection was completed. Also had a windshield wiper come off in the managers hand after I had been driving around all day in the rain wondering why it was making so much noise. They took possession of my vehicle for over 50 days only to give it back to me and the check engine light came on 15 minutes after leaving the dealership. Now they are refusing to fix the vehicle and stating that they have went above and beyond for me, however the original issue still exists. I have had to contact the Better Business Bureau as well as an attorney. TO BE CONTINUED... More

easy to schedule , easy to communicate and I got my car back in a day. I was given a loaner for the day back in a day. I was given a loaner for the day More

Everyone was nice and was very helpful and respectful. I live in New Jersey and they will ship the car to you if you find what you want. I live in New Jersey and they will ship the car to you if you find what you want. More

I bought a vehicle site unseen with the best help! These guys went above and beyond for me. The process was smooth, professional, and exceeded my expectations! Thank you guys! These guys went above and beyond for me. The process was smooth, professional, and exceeded my expectations! Thank you guys! More

Called and got appointment on same day. Servicing was quick and they have lot’s of coupon for discount. Servicing was quick and they have lot’s of coupon for discount. More

We had a very good experience throughout the entire process of purchasing our new Inifiniti. The Lynnwood dealership has the best team! process of purchasing our new Inifiniti. The Lynnwood dealership has the best team! More