INFINITI of Lynnwood

Always fast and great quality service. They also tell me what is necessary in terms of my car being repaired. They also tell me what is necessary in terms of my car being repaired. More

Zero response on shipping! Four days to find a shipping company. The car is paid for- ship it!! Maybe call a shipping company? Four days to find a shipping company. The car is paid for- ship it!! Maybe call a shipping company? More

Always professional and thorough. Vehicle is always ready when promised. Lobby is clean and welcoming. Vehicle is always ready when promised. Lobby is clean and welcoming. More

Ben was ready for my arrival. He apprised me of options for the oil change that were best for how I use the vehicle. The service was quick and easy. Ben went over some services th He apprised me of options for the oil change that were best for how I use the vehicle. The service was quick and easy. Ben went over some services that might be beneficial and considered for future visits to Infiniti. I consider Ben knowledgeable and he promised to keep me updated for future service. I was very pleased with Infiniti service. More

Ben Lutz and Joel White are exceptional and wonderful employees… they are both absolute assets to the dealership! So helpful and professional employees… they are both absolute assets to the dealership! So helpful and professional More

Customer service was excellent, they got me in quickly and completed the warranty work. Joel communicated well. Thank you Infiniti of Lynnwood! and completed the warranty work. Joel communicated well. Thank you Infiniti of Lynnwood! More

I didn't feel pressured at all, I was only shown what I wanted to see no more. I was offered extra warranties but still didn't feel pressured or "upsold". I received a more than fair price for my trade-in! wanted to see no more. I was offered extra warranties but still didn't feel pressured or "upsold". I received a more than fair price for my trade-in! More

If I could enter zero stars, I would. Long post ahead but I would highly caution against buying a used car here or getting service: sold a lemon and then almost scammed $12k by service wh Long post ahead but I would highly caution against buying a used car here or getting service: sold a lemon and then almost scammed $12k by service while being charged $1100 for no work done....on the lemon they sold me. I was sold a car with a known (I didn't know until after) Infiniti issue where it shuts off while in motion and then their service department tried to charge me $12K for services I did not need a year later....that would not have solved this issue even if they had been valid. In addition, their service department charged me $1148......for no work. Literally just for them to look at it and "restocking fee". I canceled the work less than four hours from accepting the estimate...that is insane, especially on a lemon they sold me. You can return a whole car within 24 hours, and they charge me this for a change less than 4 hours later. I had a gut feeling something was wrong with the diagnosis took my car for a second opinion. My mechanic did two end to end diagnostics (for free) including pressure testing and found no leak in the head gaskets which this dealership was trying to replace the whole engine for. I bought this car less than a year ago and have had nothing but issues since the day after I bought it. I'll likely have to buy a new car and eat the loss, in addition to the $1148 they charged me for literally nothing while trying to scam me out of $12,000. I'm sure they are great for new cars but run as fast as you can away if you're buying a used car or getting a service that isn't covered by warranty. More