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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
513 Reviews
Contact Dealership

17305 WA-99

Lynnwood, WA

98037

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Showing 513 reviews

March 18, 2024

Good service why do I have to do 15 words minimum one two three four More

by Barrassjack
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
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Mar 18, 2024 -

INFINITI of Lynnwood responded

Thank you for your visit and for taking the time to share you review. We are always happy to learn that the team provided good customer service for you and it was our pleasure assisting you. We are sorry about the minimum word requirement and I have passed on your feedback to management. We appreciate you and your business and will look forward to your next visit with our team. Have a great week!

March 15, 2024

Joel and Inifiniti of Lynnwood provides the best customer service! If we lived closer it would be a no brainer to use them. However, we will drive over an hour for the big mileage check ups and continue to More

by nichols.meggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

INFINITI of Lynnwood responded

We appreciate your loyalty to Joel and our team! Thank you for making the long trip to see us and we are happy that you were once again provided with exceptional customer care. It is our pleasure assisting you and we will look forward to seeing you next time. Thank you sharing your kind review for continually choosing INFINITI of Lynnwood. Have a wonderful weekend!

March 15, 2024

Thanks to the great team of Infiniti of Lynnwood service and parts department for a great service. More

by seattledirectauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Jeanneret, Ben Lutz, Kyra Russo
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Mar 15, 2024 -

INFINITI of Lynnwood responded

We appreciate you and you it was our pleasure! Thank you for choosing INFINITI of Lynnwood and for allowing our parts and services departments to assist you. We are grateful for you and your business! Have a wonderful weekend!

March 13, 2024

Ben was super helpful and friendly. I would come back to this dealership just so I wouldn't have to deal with anyone else but him. More

by sjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 13, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Ben and our team to assist you. We are happy that Ben provided you with a helpful and friendly customer experience. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Service was good, Ben was a good. Not sure what happened but I thought I did not ask for a tire rotation, then they did one anyway. It’s not a big deal though More

by tyswartz98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for taking time to share your 5 star review and we are happy that Ben provided great service and customer care. We are sorry for any miscommunication during your visit regarding your services and we will be looking forward to providing you with an exceptional experience at your next visit with our team. We appreciate you and your business!

March 11, 2024

The service was completed in a timely manner, less time than I was originally expecting. More

by Shannantidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing our team to assist you with your service needs. We are happy that your visit and customer experience was timely and positive. We will be looking forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Ben is the best! !! Always explains everything completely. He definitely provides 5 star service. Highly recommended. More

by SMITHMONICA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Jeanneret, Ben Lutz, Kyra Russo
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

We agree, Ben is amazing! We appreciate your kind review and recommendation and it was our pleasure assisting you. We are grateful for your business and happy that Ben provided you with 5 star customer care. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Trade in was average but everything else was good. Financing was good. I am still waiting on my key fob. The car was missing a key fob and no one has contacted me since i left. More

by daleeileen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for your review and visit. We are sorry that we did not provide the full ‘5 star’ experience we strive for. I will have one of our team members reach out to you as soon as possible but please reach out to our Management team at (425) 409-6274 if you have not heard back from one of us soon. We will be looking forward to every opportunity to provide an exceptional experience for you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

March 10, 2024

The sales process was easy and to the point. My issue is I reached out to my sales person due to an issue that came up with a sensor on the vehicle I bought. I was told he would reach back out w More

by JEFF2PIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience. Javier will be reaching out to assist in getting your issues addressed as soon as possible. Please reach out to our Management team at (425) 409-6274 if he was not able to reach you. We welcome every opportunity to earn back your trust and confidence in our team. Thank you for your patience and again thank you for choosing INFINITI of Lynnwood.

March 09, 2024

Took my car in to get an oil change and a tire rotation. Everyone was super friendly. It took a little longer than what I was told, but they took some money off my bill which was nice. More

by Cbxlyghts95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Mar 12, 2024 -

INFINITI of Lynnwood responded

We appreciate you and we are happy to hear that your experience with our team was a friendly and positive one. We are sorry that your wait was longer than expected and grateful for the opportunity to offer a small discount to make things right. Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business!

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