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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
546 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 546 reviews

April 09, 2025

Joel is so helpful. He communicates well and makes sure to keep you in the loop about any updates with the car. He makes the whole experience of being at the service cen More

by infinitifan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words! We're thrilled to hear that Joel has been such a big help and that his communication has made your experience at our service center even better. We truly appreciate your feedback, and it’s great to know that the level of service has met your expectations. If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re always here to assist you! Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 02, 2025

Billed for a service not done. Had to return. Last time they did not secure the wheels properly. Had to return. Billed for $800 for labor only with no explanation. No details. A More

by mario35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

INFINITI of Lynnwood responded

Thank you for your feedback. We understand your frustration and we take all customer concerns seriously. We’d like to clarify that the $800 labor charge was discussed and approved prior to the work being done, and we communicated with you over text to confirm the details, as that was your preferred method of contact. The charge was for labor associated with the services you requested, and we are sorry that the issue with the bulb required a return visit. Our goal is always to provide clear and transparent service, and we did reach out to offer a resolution to the matter. We regret that you did not wish to pursue that. We hope this explanation helps to clear up any confusion, and we remain committed to providing quality service to all of our customers. If you have any additional questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 01, 2025

Kind, courteous and mindful of the customer’s requests. The communication was fantastic. The interior detail I had done was immaculate and I’m picky. More

by tam_bams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you for your wonderful review! We’re so happy to hear that you had a fantastic experience with our team and that our communication and attention to detail met your high standards. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you ever need anything, we’re always here to help! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 29, 2025

The dealership is fine. Wish there was an Infiniti dealership in Everett to make the commute worth it. More

by HelloSunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you for your review! We’re glad to hear that you had a positive experience with us. We understand that the commute can be a bit of a challenge, and we truly appreciate you choosing us for your automotive needs. If there’s anything we can do to make your visits more convenient, please don’t hesitate to reach out! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 29, 2025

Good quality of service for customer. The team are friendly and coperative. I recommend infiniti for my friends More

by abdulnasir2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you, Abdulnasir, for your fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team and that you found our service to be of high quality. Your support means a lot to us! If you ever need anything, don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 29, 2025

Knowledgeable,caring, honest, if they don’t know the answer they find it, able to explain things until I understand them, helpful More

by grandma.mrecord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words! We’re thrilled to hear that our team’s knowledge, honesty, and dedication made a positive impact on your experience. It’s always our goal to provide clear and helpful service, and we truly appreciate your support. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 27, 2025

efficient, and ensured everything was taken care of seamlessly. I highly recommend this service center for their excellent service and customer care! More

by Navin.gandham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

INFINITI of Lynnwood responded

Thank you, Navin, for your 5-star review! We're thrilled to hear that you had an efficient and seamless experience at INFINITI of Lynnwood. Our team works hard to provide excellent service and transparency, and we truly appreciate your recommendation. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 24, 2025

Joel is always very professional, friendly and helpful. The service team always takes good care of "Ruby", my Q50. More

by juju942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

INFINITI of Lynnwood responded

We truly appreciate your kind words and your 5-star review! It's wonderful to hear that Joel and our service team continue to provide you and Ruby with top-notch care. We'll be sure to share your feedback with Joel—he'll be thrilled! We look forward to seeing you and Ruby again! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 19, 2025

The team provided excellent service, demonstrating professionalism and attention to detail while completing the job efficiently and on time. Their dedication and commitment ensured a smooth and seamle More

by Navin.gandham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

INFINITI of Lynnwood responded

Thank you for your 5-star review, Navin! We're delighted to hear that our team provided you with excellent service and a seamless experience. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 18, 2025

Pleasant place to hang out while waiting for my service. I accepted an offer to take an Uber home. Service was done on time with an extra bonus of an inspection. They had pre-ordered the special oil requi More

by james.c.metcalfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha
Report | Print
Mar 22, 2025 -

INFINITI of Lynnwood responded

Thank you for your 5-star review, James! We're so glad to hear you had a pleasant experience and that our team provided excellent service. It’s great to know the Uber ride and inspection added to your convenience. We appreciate your support and look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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