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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
622 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 622 reviews

February 03, 2026

Service excellence- Quick reservation in-take. On time Valet service, both pickup and drop off. Attention to detail, however there is still a smug smell in once the AC is turned on. Pls confirm if More

by VIKRANT.SATHYAKUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The valet person was commendable.
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January 31, 2026

This was a terrific experience. Victor’ was thorough and helped me at every step. I purchased a 2019 Mercedes GLC 300. The vehicle is ultra clean, low mileage and completely checks More

by somethingsuperspecial
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2026 -

INFINITI of Lynnwood responded

Thank you so much for the 5-star review and for sharing such detailed feedback! We’re thrilled to hear that you had a terrific experience and that Victor took great care of you every step of the way. It’s wonderful to know you’re enjoying your 2019 Mercedes GLC 300 and that it met all your expectations in terms of quality and condition. Your confidence and trust mean a great deal to us, and we truly look forward to assisting you again when you’re ready to upgrade or replace your vehicle. Thank you for choosing INFINITI of Lynnwood! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 26, 2026

Got a great service and appreciate the recommendations for future maintenance work I need to consider and plan for to keep my car in good state. More

by tbachour62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2026 -

INFINITI of Lynnwood responded

Hello, Thank you for taking the time to share your feedback! We’re glad to hear you had a great service experience and that the recommendations for future maintenance were helpful in planning to keep your vehicle in great condition. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 14, 2026

I'm your client from 2019, owner of two Infinity cars. I'm very pleased from your service. Thanks to all the people who work in the dealership! More

by angelpopov60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

INFINITI of Lynnwood responded

Thank you so much for your loyalty and kind words. We truly appreciate you being a long-time client since 2019 and for trusting us with not just one, but two INFINITI vehicles. It means a lot to our team to know you’re pleased with our service, and we will be sure to pass along your thanks to everyone here at the dealership. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 09, 2026

I came to the dealership with one car in mind, when I got there I found the car’s condition was better than I expected, and the deal we discussed was honored. I would recommend this dealership and Javier to More

by liquidlumber
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2026 -

INFINITI of Lynnwood responded

Thank you so much for your kind review and recommendation! We’re glad to hear that the vehicle exceeded your expectations and that the deal discussed was honored as promised. Javier will be thrilled to know he made such a positive impression. We truly appreciate your trust and recommendation, and we look forward to assisting you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 06, 2026

I have been with Infiniti of Lynnwood for my Infiniti-s since 2011 and always grateful for their workmanship. Recently I had my Q50RS400 for the services and again.. excellent for their work. Thank you Rog More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Jan 21, 2026 -

INFINITI of Lynnwood responded

Thank you, Terry, for your continued loyalty to INFINITI of Lynnwood since 2011. We truly appreciate your trust in our team over the years. It’s wonderful to hear that your recent service visit for your Q50 RS400 once again met your expectations. Roger and his team will be glad to know their work and quick resolution on 12/19/2025 made a positive impact. We’re grateful for your kind words and look forward to continuing to care for your INFINITI for many years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 05, 2026

Very good! Everything is done with my expectations. I am very satisfied with the service. More

by benliu55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2026 -

INFINITI of Lynnwood responded

Thank you so much for the kind feedback! We’re delighted to hear that everything met your expectations and that you’re very satisfied with the service. Providing a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 25, 2025

* Continually shifting service estimates * Unclear on details of why estimates continued to slip * Most updates were because I had to call to get an update More

by CJ
Recommend Dealer
No
Employees Worked With
Joel White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2025 -

INFINITI of Lynnwood responded

Hi CJ, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the shifting service estimates and the lack of proactive communication. We understand how important clear timelines and consistent updates are, and it’s disappointing to hear that we fell short in this area. Your comments have been shared with our service leadership team so we can address these communication gaps and improve our processes moving forward. We truly value your feedback, as it helps us improve the experience for all of our guests. If you have any other questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 23, 2025

The best services I ever had with professional, honest and extremely friendly. The only place that I trusted. Thanks for your best customer service as always. More

by teddinh3612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and continued trust in us! We’re truly honored to hear that you consider our service the best you’ve ever had and that our team’s professionalism, honesty, and friendliness stand out. Being the only place you trust means a great deal to us. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 22, 2025

Excellent professional and friendly service, Regular status updates, loaner car was provided at no charge, Roger and Hoh team did a great job!!! More

by rbinthesea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2025 -

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience and for the wonderful feedback! We’re thrilled to hear that you received excellent, professional, and friendly service, along with regular status updates and a complimentary loaner vehicle. Roger and the Hoh team will be very happy to know they made your experience such a positive one. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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