INFINITI of Escondido

BEST EXPERIENCE EVER!! Marcos Padilla is one of the best salesmen I have encountered in any vehicle buying experience! Very friendly personality that provides a customer com Marcos Padilla is one of the best salesmen I have encountered in any vehicle buying experience! Very friendly personality that provides a customer comfort and very knowledgeable in within the company and product. I highly recommend ANYBODY to come and ask for Marcos personally. Beyond awesome place! More

THE WORSE DEALER EVER I BOUGHT MY CAR FROM THIS DEALER THEY SOLD ME SERVICE CONTRACT FOR OIL CHANGE WHEN I TOOK MY CAR FOR THE FIRST SERVICE THEY CHARGE ME 154.00 WHEN I AS I BOUGHT MY CAR FROM THIS DEALER THEY SOLD ME SERVICE CONTRACT FOR OIL CHANGE WHEN I TOOK MY CAR FOR THE FIRST SERVICE THEY CHARGE ME 154.00 WHEN I ASK WHY YOU CHARGE ME THEY SAID HMMM WE SORRY WE SOLD YOU THE WRONG SERVICE CONTRACT WE WILL REFUND YOUR MONEY AND NOW ITS BEEN 3 MONTHS I DIDNT GET ANY MONEY AND EVEYTIME I CALL I LEAVE MASSAGE NO ONE RETURN MY CALL I SPOOK TO THERE GM AND HIS IS THE WROSE THAN HIS STAFF MY RECOMMANDTION DONT PAY CAR FROM THIS DEALER PUNCH LAYERS SPACHILLEY THERE FAINNACE DEPT More

Poor business ethics and deceptive sales tactics. Perry Infiniti in Escondido has poor business ethics and employs deceptive sales tactics. Be careful if you decide to do business with them. Continue Perry Infiniti in Escondido has poor business ethics and employs deceptive sales tactics. Be careful if you decide to do business with them. Continue reading to hear about my experience… On February 11, 2017, I leased the 2017 QX30 from Perry Infiniti in Escondido, California. Unfortunately, my interactions since then with Perry Infiniti and General Manager Timothy Leon have made me question my belief in the Infiniti brand of exceptional service and professional business ethics that I have grown to know and expect from being a loyal Infiniti client for the past 17 years. My experience with Perry Infiniti began with a bait and switch sales tactic. I went to the dealership with the belief that I was purchasing a QX30 Premium trim for $29,300 based on the offer they provided via the US News True Car Price program. Upon arriving at the dealership and test-driving the vehicle, they provide me with two offer sheets. One for purchase and the second for a lease; the lease offer priced the vehicle at $29,300 and the purchase offer priced the vehicle at $32,300. I was surprised and questioned the offer purchase sheet. The explanation they provided was that the US News True Car program is only meant to be a lease offer program and they are currently under litigation for their advertising. I explained I was not pleased with the false advertising, but I understood and would not accept their purchase offer of $32,300, being $3,000 more than the advertised price. I proceeded to thank them for their time and decide to leave. Then the General Manager, Mr. Leon, ran outside to save the deal. He began by gauging my interest in the QX30 and the options provided. I voiced my concerns with a lease and the reasons for wanting to purchase, but he persuaded me to listen to the lease deal numbers and the low cost of adding miles to the lease. We negotiated a deal, and shook hands to seal the deal. I worked with the finance manager, Shawnea Smith, to sign the documents. Being the last sale of the night; Ms. Smith stated it had been a long couple of days and asked if it was ok to rush through the signing. I agreed, as it had been a long evening of negotiating and I was tired as well. The result was that I did not get to review hard copies of all the documents that I signed electronically. Unfortunately, this was the start of my second issue with Perry Infiniti in Escondido. After a good night’s rest, I decided to review the documents that were sent home with me and I noticed neither the Maintenance Service Plan nor the Wear and Tear Protection agreements were enclosed. I inquired with Perry Infiniti to receive copies of the documents and received a couple of photos of the top page of each document. I noticed that the photos of the documents contained errors in relation to our original agreement. After the review, I sent a follow-up email and requested PDF copies of the agreements and for corrections to be made, per my original agreement with General Manager Leon. After 13 days of back and forth emails with no resolution, Mr. Leon contacted me, February 20, via phone to state that, during our negotiations, he did not agree to cover maintenance for the full lease mileage. Additionally he stated a maintenance service plan did not exist for my extended mileage lease and that I am more than welcome to buy out my lease. I ended the phone call with Mr. Leon expressing my disappointment with the service and lack of resolution from Perry Infiniti in addressing my concerns about the errors in the Maintenance Service Plan and Wear and Tear Protection documents. I am extremely disappointed by the deceptive sales tactics, lack of business ethics, and poor service provided by the Perry Infiniti dealership in Escondido. I implore buyers to be careful if you decide to do business with this organization. More

BEWARE THEY WILL NOT PAY OFF TRADE IN WATCH OUT FOR THESE SCAMMERS!!!!!!!!!!!! NEVER PAID OFF TRADE IN AND WENT ON MY CREDIT!!!!!! I traded in a car Jan 2 2017 and bought a new vehicle fro WATCH OUT FOR THESE SCAMMERS!!!!!!!!!!!! NEVER PAID OFF TRADE IN AND WENT ON MY CREDIT!!!!!! I traded in a car Jan 2 2017 and bought a new vehicle from Perry Infiniti. Two weeks later i received a call from the manager stating the pay off was wrong and i had to come and resign paper work and my payment was going to go up $100 a month. I did not agree with that and said i wanted to return the vehicle then and get my trade in back and they said they would contact me about it and never did. 30 DAYS LATER I GET A 30 LATE PAYMENT ON MY CREDIT BECAUSE THEY ENEVER PAID OFF THE CAR!!!!!! I called and asked them about it and they stated they did it on purpose because i did not resign the paper work and laughed at me and told me how you should never mess with a dealership after they obtain your credit score! These guys are real scam artists and i will get this corrupt dealership to pay for what they did! More

Exceptional buying experience. As a repeat customer of Perry Infiniti my recent purchase of a 217 Infiniti Q60, 3.0 from Joel Forral was a unique experence for me. After complet As a repeat customer of Perry Infiniti my recent purchase of a 217 Infiniti Q60, 3.0 from Joel Forral was a unique experence for me. After completion of a thorough analysis of the Q60 I contacted (7) Infiniti dealerships for a quote with specific requirements, model, options, etc. and received (6) quotes. Joel Forral, Leasing Manager, Perry Infiniti contacted me and within (24) hours I was a lessee of a Q60 3.0 Joel exhibited professionalism, knowledge of the product and exceptional customer skills. Dennis M. Callahan. More

Air Bag Recall Air Bag parts for a temporary fix. Schedule needs were accommodated by Dealer and work was performed as promised together with a comprehensive explana Air Bag parts for a temporary fix. Schedule needs were accommodated by Dealer and work was performed as promised together with a comprehensive explanation of the situation. The Dealer was much more informative (accuracy) than Infinity Customer Service. More

Outstanding Service A GREAT team! From start to finish buying my new Infiniti!They make sure everything is to your satisfaction. Left with my new car very happy!! A GREAT team! From start to finish buying my new Infiniti!They make sure everything is to your satisfaction. Left with my new car very happy!! More

Incompetent Service Department I've been going to have basic service & I ended up with a big oil leak. I've had better luck at Jiffy Lube. We been chasing a noise in my car for seve I've been going to have basic service & I ended up with a big oil leak. I've had better luck at Jiffy Lube. We been chasing a noise in my car for several months. I was told the new part would be ordered. Well, 3 months later I've never heard from them. I guess the ball was dropped again. No surprise, I was told the service manager would call me today, no call, no message. Good service starts at the top Apparently, it's not being modeled for employees to follow. More

Good service Don and Dan were most helpful .Your service and timeliness were great. Sorry ran out of words What more can one say. Thank you Thank you. Don and Dan were most helpful .Your service and timeliness were great. Sorry ran out of words What more can one say. Thank you Thank you. More

Still impressed After purchasing my 2006 FX35 I took lit for an inspection by my personal mechanic. Though in excellent condition he noted a small issue with the pa After purchasing my 2006 FX35 I took lit for an inspection by my personal mechanic. Though in excellent condition he noted a small issue with the passenger window and recommended the battery be replaced. I spoke with both Peter and Don, both being very accommodating. Peter approved an internal repair of the window and split the cost of the new battery. Don in service provided me with a loaner carand expedited the repair, calling me earlier than expected to let me know my car was washed and ready for pickup. Please see my Yelp review to learn about my experience with the purchase of my vehicle which I love:) More