INFINITI of Escondido

Lack of communication 2 weeks into lease my wife got a flat tire and had to pay over $300 for a new tire. Had I known, I would have bought all new tires - which would have 2 weeks into lease my wife got a flat tire and had to pay over $300 for a new tire. Had I known, I would have bought all new tires - which would have been close to that in total - then would change back to NF tires before turning in car. Finance finally decided to split the cost(there had been LOTS of mistakes and miscommunications during this lease - all others had been very smooth); I have not seen the check yet, but I'm sure that has been resolved. More

Great overall but the first step My experience was great. On time, friendly and professional and loved the car wash too. Only bad experience made my rating 4 not 5 was the scheduling My experience was great. On time, friendly and professional and loved the car wash too. Only bad experience made my rating 4 not 5 was the scheduling part. I did spoke with two people at different time. The second lady was very nice and professional ( she ended up making my apt, don't know her name) but the first lady who I talked to (name started with D, don't recall whole name) was not helpful, not patient, tried to hang up while I was talking. More

If it wasn't for my service advisor Dan Arrington I may consider going to another Infiniti dealer for service on my car. This is the second time that after Dan had left for the day and Dan Arrington I may consider going to another Infiniti dealer for service on my car. This is the second time that after Dan had left for the day and someone else was supposed to call me when my car is ready, I don't get a call and/or they can't find my car? I'm thankful for the loaner car or I would of been stuck over the long Labor day weekend. I ended up calling after hours and I believe it was a sales person that helped me (Jerry or Perry?) to find out that my key was not anywhere to be found and that the car was blocked in. He was super helpful and went above and beyond the call of duty. Anyways, called Dan bright and early on the following business day and he handled everything like a boss! Although my car was not washed and Dan offered to get it washed, I opted out because it had been a long day. These types of errors seem completely avoidable, in my opinion. As always, thanks Dan for taking care of me and my car! More

This was a great experience. Thomas, Eddie and Chris were ea This was a great experience. The team of Thomas, Eddie, and Chris were great. The dealership is clean. I never felt rushed or pressured. I highly reco This was a great experience. The team of Thomas, Eddie, and Chris were great. The dealership is clean. I never felt rushed or pressured. I highly recommend this dealership More

Superlative car buying experience Searched for a 2018 Q50 to purchase online. Perry Escondido, specifically Thomas Leavitt, made my purchase seamless. Negotiated purchase via text. Too Searched for a 2018 Q50 to purchase online. Perry Escondido, specifically Thomas Leavitt, made my purchase seamless. Negotiated purchase via text. Took less than an hour. Picked up my brand new car the next day, car prepped and ready to drive off the lot. Thank you Thomas for a positive experience. Kudos to your professionalism. Much success in the future. I would definitely recommend you to anyone and everyone. More

Lease deal for QX60 Marcos is very friendly and provided all details for my interests. His very prompt response was so great. Thus, I decided to make a lease deal for 2 Marcos is very friendly and provided all details for my interests. His very prompt response was so great. Thus, I decided to make a lease deal for 2019 QX60 on 9/3. Thanks. More

Extraordinary customer service At Perry Infiniti I had the pleasure of being helped by the only sales woman there, Nicole. She is not only knowledgeable she’s absolutely wonderful. At Perry Infiniti I had the pleasure of being helped by the only sales woman there, Nicole. She is not only knowledgeable she’s absolutely wonderful. She’s patient, welcoming, and will make sure you leave happy and with a car equipped with all the bells and whistles your heart desires. Not only would I recommend people to purchase from Perry i’d Recommend they work with Nicole, because there is nothing like working a deal with someone who is professional and exhibits exceptional excellence! More

Best car buying experience ever I would recommend Thomas Leavitt and this dealership to anyone looking for an Infiniti within 100 miles of their location. We drove more than 90 mi I would recommend Thomas Leavitt and this dealership to anyone looking for an Infiniti within 100 miles of their location. We drove more than 90 minutes to test drive a used vehicle but then decided that we would purchase a new vehicle. After taking two weeks to decide on the exact model and options and accessories, Thomas was patient until we got what we wanted. He then went above and beyond and did not ask us to drive back down - Thomas had the car delivered to us, and we signed the paperwork at our home instead of driving the long distance. More

AH-MAZING!! Marcos, Fu, and GM KP went above beyond to get me in my dream car for the best deal possible. I will recognize that I went in there with high demands. Marcos, Fu, and GM KP went above beyond to get me in my dream car for the best deal possible. I will recognize that I went in there with high demands. My credit score os not all that great yet they were able to work out a deal that was within my budget! They stayed with me until almost 11pm crunching numbers so that they could make my dream a reality. They’ve earned my business for life! I would highly recommend to buy here. I walked in there after leaving another dealership who would not come to a reasonable agreement. Well, Perry Infiniti did just that. GM KP scared me at first, but all you got to do is get to know him! He is a softy deep down :) loved working with him. He listened to what I wanted and he made it happen. I would like to give a special shout out to Marcos! I had worked with him when I purchased my first car back in 2016 at a different dealership. I had no idea he was now at Perry Inifiniti and couldn’t have been happier that I was able to work with him again. He takes the time to explain everything in detail and has no issues with you blowing up his phone the weeks after your purchase with questions about how the vehicle functions. He is AH-MAZING! More

Great experience ! Marco's was great, eventhough we show up before they close, he took his time and was patient. He never rushed us. Thanks for your extra time. Marco's was great, eventhough we show up before they close, he took his time and was patient. He never rushed us. Thanks for your extra time. More