Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Elk Grove
Elk Grove, CA
1,144 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,144 Reviews of INFINITI of Elk Grove
September 20, 2014
Geoff Seibel #1 Sales Consultant. THE BEST! Geoff Seibel is The Best! Not only was he knowledgable, courteous, and patient with us during the purchase of our Infiniti, he personally has kept in Geoff Seibel is The Best! Not only was he knowledgable, courteous, and patient with us during the purchase of our Infiniti, he personally has kept in touch and insured our satisfaction after the sale. He is the reason why we are fiercely loyal to Infiniti of Elk Grove and give Mr. Seibel our highest recommendation. More
by Mark67rsss
Employees Worked With
Geoff Seibel
Helpful September 20, 2014
Best decision we ever made. Geoff Seibel provided excellent service with both of our purchases. Would be hapy to do business with him in the future. We could not be happier wit Geoff Seibel provided excellent service with both of our purchases. Would be hapy to do business with him in the future. We could not be happier with our car and the honest service that was provided. More
by westcoast8891
September 20, 2014
Sold on Infiniti of Elk Grove I've purchased my last three cars in Roseville, but I sent an email inquiry to Elk Grove and got an instant response from Geoff. I was immediately imp I've purchased my last three cars in Roseville, but I sent an email inquiry to Elk Grove and got an instant response from Geoff. I was immediately impressed with his customer service. He didn't waste my time- he gave me the best price quote right away and made the entire process very transparent. We drove over an hour to do business with Geoff and Elk Grove Infiniti and it was well worth it. I was in and out within 2 hours and left a happy owner of a new Q50. I would absolutely recommend this dealership, and specifically, Geoff. More
by Jencates
Employees Worked With
Kyle Middendorf
September 05, 2014
Great Experience I had a great experience purchasing my new Kia. I was a little nervous due to previous negative experience when buying a new car but you guys really h I had a great experience purchasing my new Kia. I was a little nervous due to previous negative experience when buying a new car but you guys really helped calm my fears and concerns. I would totally recommend this dealer to my family and friends. Thank you so much for the positive environment that you offer. You guys are the best!! More
by MsDebMc
Employees Worked With
Trent Smith
September 01, 2014
Wonderful I would like to say thank you so much for my beautiful new SUV, Anthony was so helpful and made the whole experience amazing, I love my new Murano. , I would like to say thank you so much for my beautiful new SUV, Anthony was so helpful and made the whole experience amazing, I love my new Murano. , More
by Linda.rufer11
Employees Worked With
Anthony Glover
August 26, 2014
Great Experience We went to infinity of Elk Grove after several bad experiences and we were impressed. Will Ng was so helpful with customer service and finding us the We went to infinity of Elk Grove after several bad experiences and we were impressed. Will Ng was so helpful with customer service and finding us the right price. Definitely will do business here again! More
by Latinrnang
Employees Worked With
Kyle Middendorf, Will Ng
August 25, 2014
WONDERFUL I would like to say thank you to all who helped us get our new GMC Yukon. You guys are the best!! I recommend you guys highly!!!! I would like to say thank you to all who helped us get our new GMC Yukon. You guys are the best!! I recommend you guys highly!!!! More
by dcostella
Employees Worked With
Trent Smith, Kyle Middendorf
August 21, 2014
Worst Service Experience Ever Its unfortunate that every time I go to this dealership to service my vehicle, I have a horrible experience. On August 19th, I went to the dealers Its unfortunate that every time I go to this dealership to service my vehicle, I have a horrible experience. On August 19th, I went to the dealership for my 10,000 mile service. I had a 10:30 appointment which I made specifically after the the morning rush to ensure that they would have time to work on my car in a timely manner. When I arrived, no one was around to check in my vehicle. I spoke to the receptionist and she asked me to have a seat while she found someone to check it in. I WAITED AN HOUR - checking in every 10-15 minutes - without anyone coming in to take care of me. Eventually the receptionist came back in and suggested that I go to the "Quick Lube" down the street because it would be faster. This is the point where I decided to leave. Unfortunately this is not the only time that I had poor service. On the 5,000 mile checkup, I waited in the waiting room for 3 hours. When I checked in, they still weren't done with the vehicle. When I explained that I had to go back to my job, they offered me a loaner car and promised that the car would be done then next day. When I returned the vehicle 24 hours later, my car still wasn't finished!!! My service coordinator Ashley is very nice - and to be fair, she was not in that day. But that is no excuse for poor service. The facility is clean and the people tend to be friendly. But I can't understand how anyone considers this service to be 5 stars. I have a call into Marco the General Manager on this matter. I can only hope that he is sensitive to these matters and improves the way its service teams treat their customers. More
by davetscott
Employees Worked With
Marco Buscaglia, Ashley Richey
August 18, 2014
Unexpected surprise I went in to Infiniti of Elk Grove to rule out the QX60, since I was pretty set on the Acura MDX. The test drive was wonderful. Rico gave a no pressur I went in to Infiniti of Elk Grove to rule out the QX60, since I was pretty set on the Acura MDX. The test drive was wonderful. Rico gave a no pressure test drive showing the many features of the car. Rico even let me do a side by side comparison with the MDX. Rico and Trent made the entire process easy and actually very enjoyable! More
by erikaray1
Employees Worked With
Trent Smith, Federico "Rico" Estrada
August 16, 2014
Infiniti Experience We did not expect to buy a car today. We had a great experience working with Will Ng our sales representative. He did an awesome job! He explained We did not expect to buy a car today. We had a great experience working with Will Ng our sales representative. He did an awesome job! He explained all of the features of the car and after a test drive, I was sold! More
by llata02
Employees Worked With
Will Ng
