INFINITI of Elk Grove

Steven Garner is a great person to work with when buying a new car! He was understanding, asked lots of questions and provided great information. I highly recommend you ask for him if you are in the marke a new car! He was understanding, asked lots of questions and provided great information. I highly recommend you ask for him if you are in the market for a new or used car. Hazel p.s. I love my new car! More

First of all, GREAT salesman for customer service is Todd First of all, GREAT salesman for customer service is Todd Ritter. Went beyond trying to get me into a nice used car that I liked. Great personality, First of all, GREAT salesman for customer service is Todd Ritter. Went beyond trying to get me into a nice used car that I liked. Great personality, knows the business of selling cars and making you feel at ease in the process. Did not like the finance manager. I traveled back to the dealership a second time to check out the car I liked (50 miles one way)! with my husband and meeting up with my son later. He stated the numbers being used to determine if the car payments were in line to purchase the car, but in fact they were not even what I discussed with Todd Ritter, in person or on paper. Mr.Acta then started to get irate going back and forth about the numbers and saying that I must have misinterpreted what Todd told me. I had to tell him to listen to me numerous times before he would be quiet. Later my son showed up and we were all discussing the price of the car privately when Mr. Acta came and interrupted us and took my son , not me and my husband , to the finance room so he could show him on the computer how the price of the vehicle breaks down. This man was so irritating and so demeaning that I was ready to leave. Lastly he says " if $5.oo is the difference in the price of the car (330.00 vs. 325.00 per month) then then Ill throw in the $5.00 to get it to a price so we can close the deal with". We were so fed up at this point that we made up an excuse to leave knowing that we did not want to do business here with this man. Mr. Acta even inplied that Mr. Ritter might have gotten the figures wrong for this car. This very intelligant and knowledgable salesman for over 15 years!. I will tell my friends and others not to patronize this dealership. More

I just purchased my first Infiniti and I LOVE IT!!! I had a small concern with two items so I called for an appointment to bring my car back in. The service members were very accomodating and polite. I had a small concern with two items so I called for an appointment to bring my car back in. The service members were very accomodating and polite. I got the appointment time I requested and no hassle at all. They had a loaner for me and addressed both of my isssues to my satisfaction. (A totally new experience for me as I was used to dealing with General Motors and their standard "could not duplicate customer concern") I would recommend this dealership to anyone in the market for a quality vehicle. More

My recent service at Infiniti of Elk Grove Average experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infinit experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infiniti owner. Dissapointed with the experience but still better then going to get my wifes Dodge Journey!!! More

My recent service at Infiniti of Elk Grove Average experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infinit experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infiniti owner. Dissapointed with the experience but still better then going to get my wifes Dodge Journey!!! More

The work that was done was to fix a rock chip that was discovered during my final walk through at purchase time. The work was done perfectly and I was given a very nice loaner for the duration of the work discovered during my final walk through at purchase time. The work was done perfectly and I was given a very nice loaner for the duration of the work. Elk Grove Infiniti has been a rock solid dealership so far. More

Called in for appointment because car making noise when starting (sounded like something wrong with starter). Got appointment and then called day before to bring car in and leave overnight. All that was starting (sounded like something wrong with starter). Got appointment and then called day before to bring car in and leave overnight. All that was handled well. Got call at 9am next day with diagnosis of problem and estimate of cost. Didn't ask when would be done. When didn't hear anything back at 3pm I called and Irving was on another line and asked if I wanted his voice mail and I said I'd like to hold. I held about 3-4 minutes and then lady came back on and said Irving was still on phone and I left a call back number with her. Irving called back in about 20 minutes saying car was ready. Picked up the car about 5pm and that was all handled well. I have no idea on the quality of the work at this time but assume it was done well. The other times I had work done it was done well and had no problem with it. Overall it was a good experience (keeping in mind that no one likes to bring a car in for repairs)and I think you have some very professional people working at the dealership. Oh, one more item, one of your young mechanics came walking through the afternoon I brought the car in and while I was sitting and waiting for Irving to finish with another customer outside, and he asked if I'd been helped. I thought that was a nice touch of customer service. David Graska More

This was my first visit to Elk Grove Infiniti. The staff was excellent and the service was excellent. I needed a few repairs along with the maintenance; everything was well taken care of. I waited at the was excellent and the service was excellent. I needed a few repairs along with the maintenance; everything was well taken care of. I waited at the location for my car and was there since mid-morning, I was offered a ride to go get lunch because of the length it was going to take to get my car finished. Best of all my car was ready 1 hour before it was promised! More

The sales manager Dan is very professional. He provided the price over the phone and took the time to show my family the EX35/FX45, he spent the time on my test drive even it is very late in the evening. H the price over the phone and took the time to show my family the EX35/FX45, he spent the time on my test drive even it is very late in the evening. He made my wife and I feel respectful, no sales pressure, and provided all the information in a honest and straight forward manner. I would highly recommend Dan and this dealer to all my family and friends. Elk Grove Infiniti would be a perfect dealer to me if they could use a finance person with the same kind of courtesy, respectful and positive attitude. More

i felt the people at the dealership cared about me,and went out of there way to help me.i will bring my car back as long as i own it.when i buy a new infiniti i will buy it from elk grove.i have been to t went out of there way to help me.i will bring my car back as long as i own it.when i buy a new infiniti i will buy it from elk grove.i have been to two other dealerships.this was the first one i liked. More