INFINITI Ardmore

I totaled my car and was in the market. Phil and John took the time that was needed to find the perfect car for me. I have already recommended this dealer to my friends! Great all around experience :) took the time that was needed to find the perfect car for me. I have already recommended this dealer to my friends! Great all around experience :) More

First of all, we love the car. I live in Rocky River, Ohio, so I traveled a long way to purchase it in Ardmore. Having grown up in Lancaster, I was quite familiar with the region and knew exactly where Ohio, so I traveled a long way to purchase it in Ardmore. Having grown up in Lancaster, I was quite familiar with the region and knew exactly where to find you, so that was not an impediment. The actual purchase decision and sales transaction (actually taking delivery of the car) was completed in almost exactly 24 hours! Amazing! This was only possible through the interest and professionalism of Mike Lewis and your internal support team. Here’s the play-by-play: I was surveying several internet sites seeking a low-mileage AWD G37 coupe for my wife. On Sunday evening I sent in an inquiry from the CarPros website and received the automated reply. Not wanting the car to be sold without having a chance at it I called the dealership switchboard directly and the call was forwarded to Mike Lewis. I introduced myself and quickly briefed him on my inquiry. I asked if the car was still available, and if it was, I indicated I could most likely get there on Thursday to see it. I raised the question of price variances on-line (both on CarPros and your direct website) vs. the price shown on Sunday that I responded to. Mike promised to look into it and call me back “within an hour”. 10 minutes later he was back on the phone! He explained that the original price I had seen advertised was an error, but agreed to honor it. That speaks volumes for the integrity of this dealership and made me confident that I was working with the right people! We discussed payment and paperwork requirements. Mike took a credit card deposit to put the car on hold. I was able to open my schedule up making it possible to drive down the next day (Wednesday), arranged for a rental car to make the trip, and enlisted a friend to join me as the second driver…all in about an hour! We had pre-approval for financing already in place and were able to download the dealer payment paperwork online. The plan was to go get a bank check at 9 AM Wednesday for a cash down payment and leave for Philly by 10. Shortly before 6 that evening we were pulling into their lot. I love it when a plan comes together! Bottom line? Did I mention we love the car? It is absolutely perfect, and it went like clockwork, primarily thanks to Mike. Even though it was an out-of-state sale, he guided us through the process from the outset. He greeted me by name before we even had a chance to introduce ourselves, had everything ready and waiting, and was absolutely pleasant to work with. I don’t think we were there 45 minutes and I was driving back to the hotel in a bright red coupe. From 5 PM Tuesday to 6 PM Wednesday it was quite a day! Thanks to Mike and the rest of your team for putting ear-to-ear grins on two folks from Rocky River, OH. More

I moved over from BMW to an infiniti G37 and I love it. Chuck helped me make an informed decision and I have a car I never dreamed I would love so much. The dealership has been great including service for Chuck helped me make an informed decision and I have a car I never dreamed I would love so much. The dealership has been great including service for scheduled maintenance. More

Recently was looking for a certified Infiniti M35X and decided to go to this dealership while shopping around. I walked in and no one was really friendly. When I did get help, they tried their best to tak decided to go to this dealership while shopping around. I walked in and no one was really friendly. When I did get help, they tried their best to take advantage of me; they offered me 55% less on my trade than a dealership I had previously visited. The final straw was when the manager came over and actually insulted my intelligence by explaining I'd spend more money purchasing a car from Jersey than in Pa. due to taxes, transfer fee, etc... After much haggling I decided to leave. Later on in the day, they finally came down to the number I thought was fair; however by that time I decided to deal with the Holman Infiniti dealership in Maple Shade. If Ardmore Infiniti don't know how to respect each and every customer, how do they treat their cars?? More

I found two Altimas online and wanted to get a new car very soon. I contacted this dealer and they were great from the start. I explained I lived far away and we would be short on time. The salesman had b very soon. I contacted this dealer and they were great from the start. I explained I lived far away and we would be short on time. The salesman had both cars ready for our inspection when we arrived. They were great and very informative, answering all of my question. More

I have leased many Infiniti's from Ardmore Inifiniti prior and I must say that this dealership strides for excellence. All my questions and calls were responded to in a timely manner. It was a great exp prior and I must say that this dealership strides for excellence. All my questions and calls were responded to in a timely manner. It was a great experience from beginning to end. I have used the service department for many years as well and must say that they are terrific. More

We had an absolutely awesome experience with Daryl and Allison. We came with the idea that we were only going to LOOK for cars and not BUY, and we ended up with a low pressure, friendly, fair deal on a be Allison. We came with the idea that we were only going to LOOK for cars and not BUY, and we ended up with a low pressure, friendly, fair deal on a beautiful used car. Fantastic experience. More

I leased my G37 from John Fusaro at Infiniti of Ardmore - hands down the best new car purchase/lease experience I ever had. Having recently had a terrible experience buying a CPO'd Audi, Infiniti of Ardmore hands down the best new car purchase/lease experience I ever had. Having recently had a terrible experience buying a CPO'd Audi, Infiniti of Ardmore was a breath of fresh air. No games, no gimmicks - John simply went out of his way to make sure I was happy with my purchase. When my car's windshield was scratched by the wiper one week after I leased the car, they immediately replaced my windshield under warranty - above and beyond what I expected. Charles in the service department took great care of me. I would definitely give these guys my business again. More

I had a horrible experience atthe service department at Infiniti of Willow Grove. I decided to give infiniti of Ardmore a chance. I called to set an appointment and told them I goin there because of a bad Infiniti of Willow Grove. I decided to give infiniti of Ardmore a chance. I called to set an appointment and told them I goin there because of a bad experience at willow grove, the gentleman I was speaking to told me they would be happy to have me there. I was set up for an appointment for an oil change the next week. When I took my car in I decided to wait for my car to be serviced. I dealt with Brendan, he took right in and had my car serviced and washed in less than an hour. I was extremly pleased with my service experince nad would reccomend Brendan and Infiniti of Ardmore to anyone with an Infiniti. More

We wanted to purchase a Certified M35. After asking for an receiving the CarFax and the service detail report it was determined that the car had some "minor" water damage because of a leack in the rear bra an receiving the CarFax and the service detail report it was determined that the car had some "minor" water damage because of a leack in the rear brake light(coincidently , this detail was NOT reported in CarFax). We decided to inspect the car more closelly to evaluate if the work was completed properlly, it was quickly discoved that not only was the required work wad NOT performed and there wa not only extensive water damage, but also parts missing and mold on the back seats. The sales person and the used car manager claimed ignorance of these facts, however, the car had sat on the lot for six (6) month after being tranfered from the ardmore location. IF the Certification trully was done on this vehicle, these problems would have been corrected. We would not recomend going to either this delership or Infinity of Ardmore ( both owned by the same individual) as there is either mass incompetence in the sales / service / management of hte dealerships or outright fraud. I leave it ot the individual reader to decide for themselves. More