INFINITI Ardmore

I am sure that these days, most people do not take the time out to speak about how great of an experience they have but because it was such a pleasure to buy my first and second vehicles from these guys, time out to speak about how great of an experience they have but because it was such a pleasure to buy my first and second vehicles from these guys, I wanted to let someone know. I purchased my first Infiniti (G35x sedan) from these guys, back in 2005. OMG, what a great car! It had tons of horsepower, looked great, and I barely had any service issues. But when I did, Charlie always took great care of me (loaner cars, great pricing, and never gave me the usual run-around when it comes to most service departments). When it came time for me to purchase my second, hopefully of many, Infiniti's, of course, I went back to Ardmore. John was my sales associate. They had the car I wanted in stock when I came to the dealership (just like they said) and after negotiations, we came to terms on a deal. I was driving home in my 2nd Infiniti, this time, it was the EX35. George, the General Sales Manager came over and thanked me for the purchase and was glad to keep me as a customer. To show their appreciation, they gave me a few free oil change coupons. I have already recommended this place to a few of my friends and with the outstanding customer service that Infiniti of Ardmore has, it was an easy decision. More

I purchased a brand new EX. After 3 days the electrical system went out. They haven't been able to fix it because they don't have the parts. It has been two weeks and I am still without my car! I have ca system went out. They haven't been able to fix it because they don't have the parts. It has been two weeks and I am still without my car! I have called the dealership repeatedly and can't learn why they can't get the part or repair my brand-new car. More

Avoid this dealership at all costs! Their quotes mean literally nothing. They will tell you whatever you want to hear to get you in the door then use every single tired, antiquated car sales tactic in th literally nothing. They will tell you whatever you want to hear to get you in the door then use every single tired, antiquated car sales tactic in the book. It's an unnecessarily exhausting experience. When it comes time to review the final number, everything changes from prior conversations, then they start the "dealing" process, even though everything had already been negotiated. Easily the worst car-buying experience I've ever had. More

No follow up, quote for car was a joke. Finance manager equally impossible to deal with. I have dealt with this dealership before. A long time ago and it was a dealership who cared about people. Not anymor equally impossible to deal with. I have dealt with this dealership before. A long time ago and it was a dealership who cared about people. Not anymore. I get better service and response from Lexus and Cadillac. It's a shame, even though the Infiniti is not a better car, it is a nicer car to drive. A little customer service can go a LONG way. More

Took delivery of car, they were very adamant that I had to be "on time" to take delivery. I asked for car to have no dealer ID on initial visit. Waited over an hour to talk to anyone. Waited another 45 min to be "on time" to take delivery. I asked for car to have no dealer ID on initial visit. Waited over an hour to talk to anyone. Waited another 45 minutes for car to be ready; had dealer stickers and plate frame. I asked to have removed. While waiting for this, sales manager ridicules F&I guy for failing to sell me tire protection package because I asked about XM radio. (His stated logic: "Any <<expletive deleted>> who would pay for radio can be sold the tire package.") Car finally delivered w/o dealer ID, is out of gas. Am taken with grungy lot guy, not sales guy, to fill it. At gas station, lot guy can't open fuel door and asks me how--I have no idea at that point either. When I complain about this experience wasting two hours to take delivery and receiving no orientation on car, am mailed insulting coupon for free oil change. (I got a coupon for a free oil change the last time I bought a Nissan just as a courtesy for buying the car.) Avoid this dealer. More