INFINITI Ardmore

Avoid this dealership at all costs! Their quotes mean literally nothing. They will tell you whatever you want to hear to get you in the door then use every single tired, antiquated car sales tactic in th literally nothing. They will tell you whatever you want to hear to get you in the door then use every single tired, antiquated car sales tactic in the book. It's an unnecessarily exhausting experience. When it comes time to review the final number, everything changes from prior conversations, then they start the "dealing" process, even though everything had already been negotiated. Easily the worst car-buying experience I've ever had. More

No follow up, quote for car was a joke. Finance manager equally impossible to deal with. I have dealt with this dealership before. A long time ago and it was a dealership who cared about people. Not anymor equally impossible to deal with. I have dealt with this dealership before. A long time ago and it was a dealership who cared about people. Not anymore. I get better service and response from Lexus and Cadillac. It's a shame, even though the Infiniti is not a better car, it is a nicer car to drive. A little customer service can go a LONG way. More

Took delivery of car, they were very adamant that I had to be "on time" to take delivery. I asked for car to have no dealer ID on initial visit. Waited over an hour to talk to anyone. Waited another 45 min to be "on time" to take delivery. I asked for car to have no dealer ID on initial visit. Waited over an hour to talk to anyone. Waited another 45 minutes for car to be ready; had dealer stickers and plate frame. I asked to have removed. While waiting for this, sales manager ridicules F&I guy for failing to sell me tire protection package because I asked about XM radio. (His stated logic: "Any <<expletive deleted>> who would pay for radio can be sold the tire package.") Car finally delivered w/o dealer ID, is out of gas. Am taken with grungy lot guy, not sales guy, to fill it. At gas station, lot guy can't open fuel door and asks me how--I have no idea at that point either. When I complain about this experience wasting two hours to take delivery and receiving no orientation on car, am mailed insulting coupon for free oil change. (I got a coupon for a free oil change the last time I bought a Nissan just as a courtesy for buying the car.) Avoid this dealer. More