Back

Hyundai of St Augustine - Service Center

St. Augustine, FL

4.7
953 Reviews

953 Reviews of Hyundai of St Augustine - Service Center

Sort by
December 13, 2024

The service center provides excellent customer service, but I wish time management could be improved. Despite having a 9:20 appointment, it took three hours to complete an oil change and tire rotation. More

by OKSANAPONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words, candid feedback, and 4 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine and look forward to exceeding your expectations on your next visit. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 13, 2024

Danny and staff are very courteous, reliable and professional. They make having service comfortable. Time to complete the work was quoted and the estimate was on target. More

by Stedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tunde O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 12, 2024

Always get excellent service, Danny has been my advisor for over 10 years. love this place, I miss Ava 🥰🥰 More

by MYONTIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 11, 2024

My family had bought four vehicles from Hyundai of St Augustine. We’ve been happy with the service we receive and love Tundi. More

by DEBBIE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tunde O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 11, 2024

My car was serviced in a reasonable time, and everyone was very friendly, helpful and professional. More

by Karenhager52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mondello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 10, 2024

Everyone is super nice. They wash my car every time I get a service . And they have a lot of snacks and drinks while you wait . Plus TV to watch . It makes getting my car se More

by SMILY_70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dimitri
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 10, 2024

Clean and fresh Very welcoming Staff is very energetic Needs to acquire more used vehicles More

by kkhgday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Levit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mirena Napier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 10, 2024

Tunde is amazing. A real asset to the dealership. Very pleased with Service Dept and work done on our car. More

by Ldchambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tunde O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 10, 2024

Tunde went above and beyond to make sure I had everything I needed and even found things I didn't know about, such as finding that one of the components was actually covered under warranty. I've worked in de More

by MIKEHOHERCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tunde O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

December 09, 2024

You can’t get in to even get an oil change without an appointment weeks in advance. Also, you can’t get peoples records right. I am not the customer James that you keep sending emails about. I have tried More

by fierywolverine
Recommend Dealer
No
Employees Worked With
Joe King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Dec 09, 2024 -

Hyundai of St Augustine responded

Our sincere apologies for the level of service you received from the team. While this is not in line with our culture and mission to provide exceptional service, we recognize we sometimes miss the mark and have room for improvement. We appreciate the candid feedback that you have provided. Joe King, our service director, would like to take another opportunity to address your concerns. We would be most appreciative if you could please email the best contact name and phone number for him to reach you at personally at joeking@hyundaiofstaugustine.org We appreciate your patience and understanding as we work to address your concerns and improve as an organization.

Dec 16, 2024 -

fierywolverine responded

There is no point. Jimmy and Joe both know this already and no one cared! I tried multiple times to get you guys to fix this issue. I also tried for 3-4 YEARS to get you guys to fix the peeling paint on my car that was NOT prepared right during production, only to be told you weren’t covering it and that its “normal wear and tear”. Paint doesn’t peel down to the bare metal and rust after 3 years because of normal wear and tear! I leased 3 elantra and purchase optioned the last one and thats how I get treated. So much for loyalty and providing exceptional service, which you did provide, though it was exceptionally terrible. Since writing this review I have traded my peeling paint rusting elantra to Daytona Nissan. I no longer have to deal with you and everyone I know, everyone I meet, and everyone who reads this reciew will know my story and know not to go buy a vehicle there.

...
7
...