Hyundai of St Augustine
Saint Augustine, FL
Hours
Sales/Showroom
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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My recent experience left me frustrated with the service department. 8 hours for a heating element to be fixed or replaced in second row captains chair on passenger side. Passenger side has scratch on vehic department. 8 hours for a heating element to be fixed or replaced in second row captains chair on passenger side. Passenger side has scratch on vehicle; assuming while taking seat out or putting it back in. I showed the service rep. She tried to buff it out with her rag. I dropped the car off at 10am and was told it would be a couple of hours. ( she wanted me to drop off after 9 am. We drive almost an hour to get there by 10 am. Original appointment I found out that day was at 3:20 pm). The service rep is sure to let us know that the person servicing the car is very slow but thorough. We checked in at noon, and 2 pm; was told another couple hours. We drive home a hour away. Called again, drove back and Picked it up at closing.( before 6pm). It had just barely gotten finished with service appointment. There was a hurried departure by our service rep. .. she was late picking up her child. Before leaving She rubs down the car with the same dirty rag used on other cars. Then preseeds to use same dirty rag in my inside windows and door. She hurries to leave as I enter my car to go. Upon starting my car, all of my personal settings are changed. My home address was even messed up in navigation, as well as seat settings, radio, air conditioning etc. I got out of my car with frustration to let them know. The service person just looked at me. The service rep ran over and started pushing my seat setting button. I told her I already had done that. She was in a hurry . I told her with frustration “just never mind”. She ran to her car and left. I left only having to stop just past the first stop sign out of area to put my headrest back down to its normal position as well. I’m very upset at this point. Imagine my frustration when my home address in navigation tried to take me to another address instead of to my home. I’ve since reset all of my personal dash settings. Also wondering why I wasn’t given a full explanation of services rendered. Did they have to do anything other than take out second row captains seat to change heating element? Why did it take 8 hours. Why were all my settings changed? More
The dealership is nice and clean and all the employees were very helpful and respectful. Nice and fast quality work. This is an amazing dealership were very helpful and respectful. Nice and fast quality work. This is an amazing dealership More
I felt listened to throughout the process, and love the vehicle they put me in! vehicle they put me in! More
Everyone was a pleasure to work with. This was the by far, lowest pressure automobile purchase I have made. This was the by far, lowest pressure automobile purchase I have made. More
Very good experience, attentive and efficient staff, my seller Jose, excellent at all times, attentive and always offering the best options. seller Jose, excellent at all times, attentive and always offering the best options. More
Excellent service! Very welcoming! Very responsive! Best experience in a dealership I’ve ever had! Very welcoming! Very responsive! Best experience in a dealership I’ve ever had! More
Excellent dealership, service, & service advisor Tunde. Get my car in and out in no time. Get my car in and out in no time. More
The new facility is beautiful and excellent for customer comfort & services for your vehicle . Snacks & beverages are available while you wait for service. All of the staff are extremely helpful and make y comfort & services for your vehicle . Snacks & beverages are available while you wait for service. All of the staff are extremely helpful and make you feel that you are valued. Hyuandai at St Augustine are the best. More
Justin was very helpful and prompt. I know you guys very busy but he fit me in. Same day I called ,Otherwise it would be another week for me without AC in my car. I know you guys very busy but he fit me in. Same day I called ,Otherwise it would be another week for me without AC in my car. More
Superb experience! Truly personalized service with excellent interactions throughout the buying process. George, sales person, expended ample time ensuring we understoo Truly personalized service with excellent interactions throughout the buying process. George, sales person, expended ample time ensuring we understood all operational aspects of our new car. Highly recommend Hyundai of St. Augustine. More