Hyundai of 110

I have a Hyundai Tuscon. I like the car very much in fact I was thinking of buying a Hyundai for my son this summer. I must tell you I have concerns about the Hyundai serv I like the car very much in fact I was thinking of buying a Hyundai for my son this summer. I must tell you I have concerns about the Hyundai service team. The right side lane detector on my car was not working. I was told to bring it in for a diagnostic check on Thursday May 21st. The service team said it will take a while to do the diagnostic testing and I could pick the car up at the end of the day. I got a call that afternoon asking if I can leave the car till Friday. I was fine with that. I got a call Friday afternoon and was told they needed more time and I could either leave the car there for next week or pick it up Friday and bring it back the next week. I needed the car for the weekend so I agreed to pick it up Friday and bring it back the following week. When I went to pick up my car they couldn't find the key. I was there 2 1/2 hours while they looked for the key. Finally they told me they can't find it and they will make me a new one. So I left the car there over the weekend and waited to hear from them about the status, no one ever called. So Monday I called them and they took a message and said someone will call back with an update, no one called. same story on Tuesday, Wednesday I left numerous messages with no response. Finally I got a call saying they can't work on the car because they don't have the key and can I bring in the spare key. I was at work so my wife brought it in and they promised to call back at the end of the day. No one called. Thursday I left numerous messages with no response. Friday the same story. Finally I left work early Friday and went to the dealer. All they would tell me is that they were working on it and they should have it ready by the end of the day and someone will call me by 3:00. I got a call about 4:30 telling me the car wasn't ready, all the service people are gone for the day and he can't give me any more information other then that. He said he would find out everything Saturday when he comes in and will give me a call Saturday afternoon. No one called. I am not upset that they need more time to work on the car or that they lost the key. These things happen. However, I need to arrange my schedule for the week. Despite numerous (very polite) phone calls, texts and e-mails no one from the service team or dealership ever responded. All I needed was a text, e-mail or 30 second phone call letting me know what the status of my car is so I can arrange my schedule. I don't know if they deliberately ignore messages or there is a problem with the system and they never get the messages. Neither one is acceptable. I really don't know what the problem was. I can't keep taking time off from work to go to the dealer to see what the status is. It has left a bad taste about Hyundai and I am rethinking about whether or not I should ever by another one. If you have any ideas of how to resolve this please let me know. Thank you for listening More

People in there don’t know what they are doing had to go to the dealership 3 times for a tire issue and nothing can be done when they say it will be made me come to pick up the car then sit there waiting fo to the dealership 3 times for a tire issue and nothing can be done when they say it will be made me come to pick up the car then sit there waiting for a service that was supposed to be done already all I needed was a tire changed and they had 2 days to do it no reason I should be without transportation for 3 days for a tire and they only completed it in 2 because I was xxxxxx it wasn’t done and was not okay with it being done “ first thing in the morning” just like it was supposed to be ready at 4 and I’m sitting here like an idiot at 5pm More

For one of the best cars I’ve ever owned, this could have been the worse service experience ever !!! why would they tell me “sure, bring your car in today “, yes, a holiday weekend, only to tell me when I a been the worse service experience ever !!! why would they tell me “sure, bring your car in today “, yes, a holiday weekend, only to tell me when I arrived the wait would be 3 hours??? Worse. After waiting 2.5 hours, they first took the car in only to tell me they don’t have the tire, and they don’t recommend I drive home. Now the good part. When I called Tuesday, no one knew the status of my car, and there was no one to talk to. They promised a call back within 10 minutes. 2 hours later, I called again. Same response. Wednesday, same circle….no one, my advisor, the service manager, the store manager, no one, was there for me to speak with. This is over a tire, that I’m paying for, and could have gone anyplace for a replacement, probably the same day. This service department is just indifferent. The fact that I couldn’t speak with anyone, just to find the status for 4 days was beyond frustrating. The fact that I kept on getting promises of a call back was a joke. They NEVER called me. I got an email Thursday that my car was ready! The icing on my rant….they must have done something during the service, as all the settings were reset to factory original (during a tire change?), More

Took the car for two recalls, there was a third one that it was done last year but the dealer failed to update the "system" so I was getting bombarded with texts about a recall I already had the fix in, not it was done last year but the dealer failed to update the "system" so I was getting bombarded with texts about a recall I already had the fix in, not to mention the push to sell a service I didn't need, i.e. wheel alignment/balance, as the car has 6,500 miles only after 2 years. Not good. More

So I brought my car in early. Monet really made sure my car was ready before I had to leave for work in afternoon. A+++ Monet really made sure my car was ready before I had to leave for work in afternoon. A+++ More

Service was ok. I brought my car in for hessittion at low speeds and it turned out to be the catalytic converter that needed to be replaced. Fortunately it was cover I brought my car in for hessittion at low speeds and it turned out to be the catalytic converter that needed to be replaced. Fortunately it was covered under the warranty and it was replaced. I still feel the hesitation but not as much. Im giving a 3 start because during this service It was difficult to get staus on my vehicle from the service manager and Hyundai case manager. I love several message for both of them and they were never returned. I ended up getting a new service manager and case manager assigned for this work. My frustration came from not able to contact previous ones.. More

If I could leave 0 stars, I would. I dropped my car off on May 11 for an overheating issue and did not receive a single call back after I had called them DAILY to get an update on my c I dropped my car off on May 11 for an overheating issue and did not receive a single call back after I had called them DAILY to get an update on my car. A loaner car was also not offered during the 2.5 weeks they had my car, fixing a warranty issue. I was told the service manager would reach out to me twice, but nothing. I didn't get a call until someone from Advantage Hyundai called the night the car was finished - on Tuesday, May 26. I spent over $200 in train fare to get to and from work during this time. Not one single employee had the professional decency to call me back during this time, and I will NEVER bring my car for service to 110 or any other Atlantic Auto Group dealership, nor will I or family members purchase another vehicle from AAG. The lack of professionalism exuded by this dealership is abhorrent. More

Customer service in svc dept is terrible. No one calls you back or communicates. I was told someone would call to make a svc appt and they did not. When my car ended up having to stay bc they No one calls you back or communicates. I was told someone would call to make a svc appt and they did not. When my car ended up having to stay bc they didn’t get to it that day, I was never called by two different techs. Worse communication ever. More

I had a 730am appt and it took over 2 hours for an oil change, inspection and tire rotation. After I paid, I was told to wait outside for my car. After waiting 15 minutes, I went back inside and told the change, inspection and tire rotation. After I paid, I was told to wait outside for my car. After waiting 15 minutes, I went back inside and told the intake person my car still hasn’t been brought to me. She angrily said on the walkie for valet to bring me the car because the customer has been waiting over 15 minutes! All in all for something that should be quick took almost 3 hours. I also told them I would wait for my car. More

I bought a brand-new car from them at the end of 2024. When the car had only around 400 miles on it, I noticed a slamming noise coming from the trunk, along with a large gap between the trunk door and the When the car had only around 400 miles on it, I noticed a slamming noise coming from the trunk, along with a large gap between the trunk door and the body on the right side. They told me they couldn’t do anything about it because they don’t handle body work, but they sold me the car with what appears to be a manufacturer defect. I made an appointment and showed them the issue. At first, they said they couldn’t hear any noise. Then I told them to take a drive with me, and suddenly they were able to hear it. Even after that, they still couldn’t figure out where the noise was coming from. I went there at least five times, and they still were not sure what the problem was. Recently, I figured out that the right-side trunk bump stop is not resting where it is supposed to, which is likely causing the noise. I did have an accident about 2–3 months ago, but I have been dealing with this issue since the end of 2024, long before the accident happened. I took the car back and showed them again, but they still don’t know what to do. Instead, they keep blaming the body shop. However, if they look at my service history from my second visit, it clearly mentions the large gap between the right side of the trunk door and the body. They refused to work on it back then as well. There is also an annoying noise coming from the driver’s seat belt buckle. I showed it to them, and the service advisor said, “Oh, it works.” I know it works, but it still makes noise. There are also noises coming from the rear seats, but they don’t want to inspect or fix them because, according to the service person, it is “common” in their cars. By far, this has been the worst experience I’ve had with them. I originally thought about replacing this car with another newer vehicle from them, but after dealing with all of these problems, I changed my mind. I only have 23,000 miles on the car after one and a half years, and the trunk issue has been there from the beginning. Every day, something new comes up. Now I try to avoid them as much as possible because of their service. More