Hyundai of 110

Your dealership and your service manager finally received the parts necessary for the r3calls on my vehicle.. over one and a half years. My service contact Orlando Martinez followed through on when my parts the parts necessary for the r3calls on my vehicle.. over one and a half years. My service contact Orlando Martinez followed through on when my parts would arrive, contacted me and set up my appointment to finally conclude this issue. Cudos to Orlando, Boo to your service manager for not following up much sooner. Your dealership is clean nd when I require service on my vehicle, it usually is completed professionally. Parts non availability is not the customers problem. More

Clean. Welcoming and Professional. It is worth the drive from Holbrook. Overall pleasant experience at this dealership. Welcoming and Professional. It is worth the drive from Holbrook. Overall pleasant experience at this dealership. More

My salesman was easy to work with, I knew exactly what I was shopping for and was a seamless transaction was shopping for and was a seamless transaction More

Salesman was awesome place was very clean well organized dealership will highly recommend . Everything went very smoothly dealership will highly recommend . Everything went very smoothly More

I had an awful experience with your service department! They got me for a wheel alignment when I went in for an oil change. I called 2 days later (I hadn't used the car) because the wiper fluid was not com They got me for a wheel alignment when I went in for an oil change. I called 2 days later (I hadn't used the car) because the wiper fluid was not coming out after that appointment and here in Florida they usually check everything, washer fluid, air pressure, etc. They scheduled me for Wednesday and I was not able to drive because I had a medical procedure and was asked not to drive that day. I was rescheduled for Thursday. I drove my car in and the computer that reads the car when you pull in was saying that I needed a wheel alignment when I had just paid $253 on Saturday for a wheel alignment. That really got me upset! I still left my car so they could make sure my wheel alignment got done this time and was told it was the pump (for the wiper fluid) that had malfunctioned and the part would be in on Tuesday. I told him that was not ok because I had a long drive back to Florida that day. I did not want to travel on Friday because it was the Friday before a 3 day weekend but I really needed the wiper fluid for my long trip. They made some calls and said they could send someone the next day to get the part in CT. My husband offered to pick up the part and they insisted it would not be a problem. I got a call around 11 the next morning saying some nonsense about something illegal or legal I don't know what because the guy was speaking in broken English when he knew we could communicate in Spanish but then he wouldn't be able to mumble to confuse me more. Anyhow he said they could get it on Saturday morning at this point I felt it was the run around and I went to pick up my car. When I got back to Florida I took my car in and I was told that I did not need a new pump.. There was debris blocking the tube and they cleaned it out and I was good to go. So therefore, I have nothing good to say about your mechanics that don't do their jobs, your mechanics that don't know how to diagnose a car. You made me waste my time and put my life in danger to take a 20 hour drive home without my wiper fluid to clean my windows all because they were to lazy to clean the pump!!! I pray that their mother's, daughters, wives, sisters, aunts, etc. never get put in that type of predicament! Totally unacceptable and disgusting! More

Karina and Max were very helpful in answering all my questions and concerns and reviewing all the features in the car. Matuesz in finance spent time reviewing and explained all the documentation. questions and concerns and reviewing all the features in the car. Matuesz in finance spent time reviewing and explained all the documentation. More

I bought a 2025 Hyundai Tuscan and now I am in a never ending nightmare. I brought in my car because there was a recall on the computer in the dashboard. I thought I was all set until the dashboard went ending nightmare. I brought in my car because there was a recall on the computer in the dashboard. I thought I was all set until the dashboard went black on my way from Long Island to Albany 2 weeks later. I was half way and decided to go to Albany and go to a dealership there. I went to the dealership and was treated very nicely. They took me right in and an hour later had my dashboard on again. Well a month after that the dashboard goes black again. I drove over to the dealership only to be met with rudeness and lack of concern. They acted like I had some nerve showing up without calling and no one was willing to help me. After getting the showroom manager Chris to talk them into helping me I left my car. I went back a few hours later to be told that they needed to order a part and it would take 2 days for the part to come in. They advised me that they would call me. After waiting a week I called them and Orlando answered the phone. He said that the part was in but he couldn't make the appointment I would have to call the next day to make an appointment. I called the next day and made the appointment for 2 weeks later when I would be off work,. I made arrangements to have someone follow me and I was prepared to drop off my car at 7am to give them a full day to fix it and drive me back to pick up the car. As I was prepared to drop the car off that's when Fernando told me it would take 2 days. I said OK but I would need a loner since my husband and I both work. No it was too late for that. I told him I cannot be without a car and that I would make another appointment and leave. He walked away and went to the next customer. I went into the office are where Monae Lowe was working. I stood in front of her for a few minute as she ignored me. I finally asked if she could help me make another appointment and she shooed me away with her hand and told me that the men by the cars do that. I went out to tell Fernando that Monae told me that he should make the appointment and he said no that I had to leave and go home and call. No one is going to make me an appointment. I went back in and now I was not only disgusted but very angry with the treatment I was receiving. I told Monae that I am writing a survey when I get home. Well suddenly she could not only make me an appointment but reserve a loner car for me! this whole ordeal has been horrible but the treatment by the staff at 110 is beyond. I can't wait to be done with Hyundai and this never ending nightmare. More

After having a negative incompetent experience at another service dealer it was a pleasure to be helped by Orlando, he listened, was very attentive and immediately understood what I needed. service dealer it was a pleasure to be helped by Orlando, he listened, was very attentive and immediately understood what I needed. More

My service manager Orlando Martinez, went beyond my expectations. I had been waiting near a year and a half for a recall part to arrive at your dealership. Granted Hyundai did a poor job on delegating expectations. I had been waiting near a year and a half for a recall part to arrive at your dealership. Granted Hyundai did a poor job on delegating these parts but after multiple letters, text messages and emails telling me I had a recall, I was ready to not deal with your service center on Rt. 110 Farmingdale any longer. It seem to me I was sent these messages to get me into the service center and have work done I did not require. Orlando held what was required for my vehicle, contacted me, set an appointment and had we had it done. I realize it was not a life threatening recall, but enough of a time elapsed for your dealership to have satisfied recalls. Orlando helped restore my faith with his efforts. More

They are only ok. This ownership group owns a lot of long island dealerships under different names, tricking the public into thinking they are dealing with different This ownership group owns a lot of long island dealerships under different names, tricking the public into thinking they are dealing with different dealers. This group owns 5 Hyundai dealerships on LI. So when you compare, go to the private guys. They really want your business. At least this time, they didn't try to upsell me a bunch of stuff that I didn't need, and I was out of there in record time of 1 1/2 hours instead of 3. More