Honda of Valley Stream - Service Center

Worst experience I ever had at a dealership. Firstly, they did not rotate my tires, but still charged me for the tire rotation service. Next, I was charged a diagnostic fee of $175 for them to r Firstly, they did not rotate my tires, but still charged me for the tire rotation service. Next, I was charged a diagnostic fee of $175 for them to run their hand over my open window track to say the cause for my window not going up was because something sticky is on the track and charged over $400 to replace the track. They were able to do this $175 diagnostic that they determined required a new track by not even opening the door panel to take a look at the actual track! Finally, they claimed that I had air leaking from my rear tire from a nail that was in the tire. Their recommendation was to change the tire for another $450. I declined, of course, to find that there was no leak and the nail was less than 1/4" long and did not even penetrate the tire! What a waste of money and time. Never going back to this place ever again. More

Great service! Willie and Marcel were great! my odyssey had a dead battery and Willie approved my car to get checked even though they were full for the day. Marce Willie and Marcel were great! my odyssey had a dead battery and Willie approved my car to get checked even though they were full for the day. Marcel called the next day with updates and had my car ready by the end of the day. Service at this location is on point! Will def recommend! Thanks for the great service! More

Had an appointment for 7:15am and got there on time. .. I was told the diagnostic takes 1 hour. At 3:30pm I hadn't heard a peep from them. When I called I got out on hold for 20 minutes, got disconnected .. I was told the diagnostic takes 1 hour. At 3:30pm I hadn't heard a peep from them. When I called I got out on hold for 20 minutes, got disconnected, and then got a voicemail and then called back again... finally got the rep and he told me my car is hooked up right now. So I said "they weren't doing anything this whole time?" They had my car for 9 hours now. The office closes in less than 2 hours... what's going on in these Honda service centers man? I'm convinced they clock in and go to lunch. The rep I dealt with was nice, but still it was A LOT OF TIME WASTED. I paid them $190 for the inconvenience of having my car for 9 hours for a service that should've taken 1 hour... but really took 20 minutes. where's the value? More

Courteous prompt efficient Kept me up to date with the car progress I was in and ou car progress I was in and ou More

I am very pleased with the service department lately, you guys are stepping up your game. The text messages, Email remainders are great! I have to say that Briyanna has definitely been a great addition to yo guys are stepping up your game. The text messages, Email remainders are great! I have to say that Briyanna has definitely been a great addition to your team. She follows up and follows through. This is very important for me as a customer with 10 Honda vehicles. More

they offer fast,and professional service,also give you good suggestions. Very good. Will recommend good suggestions. Very good. Will recommend More

I had a great experience at the service appointment, they were completely customer oriented and I thank you very much. were completely customer oriented and I thank you very much. More

I was very pleased with the service I received. The customer service representative Jerry was very professional and informative The customer service representative Jerry was very professional and informative More

Very helpful and courteous staff. Excellent communication. Feel confident that my car was serviced well. Excellent communication. Feel confident that my car was serviced well. More