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Honda of Valley Stream

Valley Stream, NY

4.6
3,689 Reviews
Honda of Valley Stream, NY has been serving drivers in Brooklyn, Queens, the Five Towns, and Long Island since 1982. Family-owned and operated, Honda of Valley Stream has always kept the same automotive philosophy in which our customers always come first. Treating our customers like family is what has allowed us to remain successful in a world full of high-pressure and impersonal sales. With over 30 years of efficient service and great personal relationships, we look forward to serving our drivers in our community for many years to come! Honda of Valley Stream carries the latest Honda models and Offers Specialized Car Service because, when you're happy - we're happy! We would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business. We take pride in personalizing your experience. Whether you're looking for a new Accord, Civic, CR-V, HR-V, Pilot, or a pristine used car, we would be happy to help you find the perfect match. Our first and foremost goal is to make your car-buying and ownership experience better than any other you've had near Hempstead, Elmont, Lynbrook and beyond. If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
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164 Sunrise Hwy

Valley Stream, NY

11581

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Showing 3,689 reviews

August 27, 2021

Very efficient and friendly staff. My 2nd service B1 for my 2020 Accord required only oil change. Service manager request to have the tire rotation done as well. When I got the car service done, the technic More

by mustafa arshad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Honda of Valley Stream responded

Thank you for the kind words. We appreciate the recommendation and we look forward to working with you again in the future at Honda of Valley Stream!

August 26, 2021

This dealership had great customer service. Everyone was very knowledgeable and professional. My salesman Chris John was very helpful. I would highly recommend this dealership . More

by NICOLETOLIVER2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris John
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal Prescod
Aug 30, 2021 -

Honda of Valley Stream responded

Thank you for the kind words. We appreciate the recommendation and we look forward to working with you again in the future at Honda of Valley Stream!

August 25, 2021

They where professional and courteous. It was clean and lots of room for social distancing. When I called they were nice on the phone. I More

by CSYJAY98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecric
Aug 30, 2021 -

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream!

August 25, 2021

Always a great experience with Honda very professional and courteous. Customer service was very nice and accommodating. The only thing was when we picked up the car and started to dr e away the oil chang More

by C15711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Honda of Valley Stream responded

Thank you for the kind words. We apologize for the inconvenience and look forward to working with you again in the future at Honda of Valley Stream!

August 25, 2021

Horrible customer service. Technicians are not knowledgeable.. Service Manager Wille is not professional and is not knowledgeable. They were unable to fix the vehicle after being brought in severa More

by TAYLORHARVEY98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Honda of Valley Stream responded

Taylor -  we apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

August 25, 2021

Very good. Will return and recommend to friend and family. I owned multiple Honda vehicles. From handing over my vehicle to receiving is quality service. More

by ANNAND262002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Honda of Valley Stream responded

Thank you for the kind words. We appreciate the recommendation and we look forward to working with you again in the future at Honda of Valley Stream!

August 24, 2021

Awful experience. My car has been there 4 days already an no repairs have even been started. I was promised a loaner car "as soon as one was available". THIS WAS FRIDAY and it is Tuesday now. REALLY? Then More

by FamilyHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oscar MELARA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nataly Arnez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Honda of Valley Stream responded

We apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

Sep 26, 2021 -

FamilyHonda responded

UPDATE: I had a call with the GM and it was nothing but excuses. Now, only 3 weeks later almost every issue that they "repaired" is back. Steering wheel pops again. Tire pressure light is back on. What did I pay nearly $2K for??

August 24, 2021

I went to Honda for repair very good I am happy I I went to Honda for repair very good I am happy I drive my car Honda Fit very perfect . He is manager helped me I am deaf More

by Mario Pacheco
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know name
Aug 30, 2021 -

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream! Until then, we hope you enjoy your Honda Fit!

August 23, 2021

The staff was excellent and the service was performed as promised. Unfortunately, due to the current situation, I had to wait nearly 6 hours for my vehicle to be finished. I understand that Honda is current More

by chickenwing621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Agbato
Aug 30, 2021 -

Honda of Valley Stream responded

Thank you for taking the time to provide your valuable feedback. We appreciate your patience.

August 23, 2021

I know the mechanic broke vent over my glove box, claimed he didn't. Wanted to charge me $270 to replace. I'll never return. More

by shrl11411
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Honda of Valley Stream responded

We apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

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