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Honda of Valley Stream

Valley Stream, NY

4.6
3,637 Reviews
Honda of Valley Stream, NY has been serving drivers in Brooklyn, Queens, the Five Towns, and Long Island since 1982. Family-owned and operated, Honda of Valley Stream has always kept the same automotive philosophy in which our customers always come first. Treating our customers like family is what has allowed us to remain successful in a world full of high-pressure and impersonal sales. With over 30 years of efficient service and great personal relationships, we look forward to serving our drivers in our community for many years to come! Honda of Valley Stream carries the latest Honda models and Offers Specialized Car Service because, when you're happy - we're happy! We would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business. We take pride in personalizing your experience. Whether you're looking for a new Accord, Civic, CR-V, HR-V, Pilot, or a pristine used car, we would be happy to help you find the perfect match. Our first and foremost goal is to make your car-buying and ownership experience better than any other you've had near Hempstead, Elmont, Lynbrook and beyond. If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
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164 Sunrise Hwy

Valley Stream, NY

11581

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Showing 3,637 reviews

December 29, 2022

It was much easier to get an appointment this time and it only took 1.5 hrs to have the work done. More

by DANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Billingsley
Dec 30, 2022 -

Honda of Valley Stream responded

Dann - excellent! We are pleased that everything was done to your liking on your vehicle. We appreciate the kind words and look forward to working with you again.

December 29, 2022

Alex Marcell is one of a Kind person you not going to find that easy. A true gentleman, thank you and Happy New year, From the receiving to the end is a great Experience More

by nicoinglese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Honda of Valley Stream responded

This is SO AWESOME! We couldn't agree more - Alex Marcel is an amazing employee. He works hard at his job and to make our customers happy! We are pleased you had a chance to work with him.

December 22, 2022

I truly appreciate the staff at the service center. So friendly and always go above and beyond. They NEVER try to sell me a service I do not need. Service Center is comfortable with good wifi and coffe More

by CPCHACHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Honda of Valley Stream responded

We are so pleased that you had exceptional experiences with us. Thank you for the kind words and for taking time to review our business. We appreciate it more than you know.

December 22, 2022

I’m not happy that I gave the 10% coupon for this service and the one I had done before and they charged me regular price without the 10% discount. I told the adviser and he said “we adjust next time” More

by FILOMENA54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Marcel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Honda of Valley Stream responded

We apologize for the negative experience you recently had at our dealership. We value our long term, as well as, our future customers. Please reach out to our Service manager, Willie Meija, to directly speak to him further about this matter at 516-812-5302

December 21, 2022

Friendly staff but very concern about appointment. Waiting area was cleaned. Price seems little higher than other Honda dealer More

by mohibulislam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Honda of Valley Stream responded

Thank you for the positive rating and feedback. We appreciate your patience as sometimes things take a little longer than expected. Timing is something that we are always working on improving. We appreciate your business and look forward to working with you again.

December 21, 2022

BAIT AND SWITCH. We had agreed upon pricing for a car that has a $5,000 markup (which is absurd to begin with), when I went through with the paperwork they had a con More

by automagni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nikolaos Tserpelis
Dec 22, 2022 -

Honda of Valley Stream responded

Chris, Again, we are sorry for the confusion. A Honda Civic Type R has a much higher premium - this is a commonly known fact - it is not a mark up that is done by our dealership. If you would like to discuss this matter further, I would be happy to speak with you directly. Sincerely, Jay Rosenthal General Manager 516-341-7217

December 21, 2022

Absolutely amazing ! Helpful, dedicated and they care! Thank you for everything Jessica Waters you are the best ever. 4th car with her ! More

by ElisaS0910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Honda of Valley Stream responded

Elisa- what an excellent review! Thank you for the kind words and the time you spent letting us know how we are doing. We LOVE that you are a repeat customer of Jessica Waters and Honda of Valley Stream. You are why we do what we do. We can't wait to see you again in the future!

December 20, 2022

After two visits, they finally found the oil leak. I was treated well but staff but spend about 6 hours in total to get issue resolved. More

by GEEMA0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez
Dec 21, 2022 -

Honda of Valley Stream responded

Thank you for your patience on the matter. Sometimes repairs take a little longer to pin point and fix than expected. We appreciate your business and feed back. We look forward to working with you in the future.

December 17, 2022

Caring,friendly ,really took the time to understand the importance and needs that I have. More

by Ralph Misiti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Honda of Valley Stream responded

Ralph - we are so glad you got everything that you wanted and needed. We want you happy. We hope you enjoy your new car and cannot wait to see you again.

December 16, 2022

I appreciate the dealer for being honest and to the point. There was no runaround. The price they quoted me was the price I paid. And the sale person, Will Tucker was frank and friendly. I would refe More

by HFRANCOIS2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Honda of Valley Stream responded

This is exactly the way car buying should be - easy, honest and friendly. Those are qualities we strive hard to accomplish - thank you for recognizing that in Will. He deserves it! We are glad you got what you wanted at the price you needed and look forward to working with you in the future.

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