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Honda of Valley Stream

Valley Stream, NY

4.6
3,618 Reviews
Honda of Valley Stream, NY has been serving drivers in Brooklyn, Queens, the Five Towns, and Long Island since 1982. Family-owned and operated, Honda of Valley Stream has always kept the same automotive philosophy in which our customers always come first. Treating our customers like family is what has allowed us to remain successful in a world full of high-pressure and impersonal sales. With over 30 years of efficient service and great personal relationships, we look forward to serving our drivers in our community for many years to come! Honda of Valley Stream carries the latest Honda models and Offers Specialized Car Service because, when you're happy - we're happy! We would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business. We take pride in personalizing your experience. Whether you're looking for a new Accord, Civic, CR-V, HR-V, Pilot, or a pristine used car, we would be happy to help you find the perfect match. Our first and foremost goal is to make your car-buying and ownership experience better than any other you've had near Hempstead, Elmont, Lynbrook and beyond. If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
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164 Sunrise Hwy

Valley Stream, NY

11581

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Showing 3,618 reviews

June 08, 2023

Great service, excellent technical communication from the staff. My vehicle was quickly serviced and the attention to detail was great. More

by ejgerar61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honda of Valley Stream responded

We are so pleased to have exceeded your expectations. Thank you for the time you took to let us know how we are doing. We hope to be able to work with you again in the future. Please reach out if you need anything.

June 07, 2023

He was very friendly and informative. He told me what I needed to do to take care of my car efficiently. More

by GIDDIE128
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

We appreciate your business and the time you took to leave this review. Thank you for recognizing Willie for his hard work. We look forward to working with you again in the future. Please reach out if you need anything.

June 07, 2023

Very difficult to get in touch w/our advisor. We r now trying to get our money back for the cost of the tow truck. We have roadside assistance but when we called the receptionist/ who ever answ More

by ccorwin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
Jun 20, 2023 -

Honda of Valley Stream responded

We apologize for the negative experience you recently had at our dealership. We value our long term, as well as, our future customers. Please reach out to our Service manager, Willie Meija, to directly speak to him further about this matter at 516-812-5302.

June 07, 2023

This Honda dealership is amazing. The staff is very helpful and they helped me lease my first car. More

by marcus
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honda of Valley Stream responded

Welcome to the Honda of Valley Stream family. We are so pleased you chose us and that you found the perfect vehicle. Thank you for the time you took to leave this review. We hope to see you again. Please let us know if there is anything we can do for you in the future.

June 06, 2023

Everthing was great. All interactions were very professional. It made for a pleasant repair day. More

by oneunderk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Honda of Valley Stream responded

We appreciate your review of our service department. We pride ourselves on our professionalism and customer service. Please reach out if there is anything else that we can do for you.

June 06, 2023

A very professional and nice experience and one I would reccommend to others. The waiting room was clean and inviting, Regards2 More

by prrshark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

We are so pleased to have exceeded your expectations and look forward to seeing you again. Please let us know if we can do anything for you.

June 06, 2023

Does not honor service appointment times. Waited two and a half hours for routine oil change. Two managers just stood around talking to each other. More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

Honda of Valley Stream values every one of our customers and their time. We work very hard to complete the highest quality of work in the least amount of time possible. We apologize again for the long wait and hope that you will give us another opportunity to earn your business.

Jun 07, 2023 -

ms responded

Thank you for responding. Unfortunately, your apology is empty. Please explain what steps will be taken to avoid this re-occurring problem of inexcusably long waiting times. I see that you have received many 1 star reviews because of this problem and it is time for you to take action. As a loyal Honda owner, I would like to return, but only if you resolve this longstanding issue. M.S.

June 06, 2023

Service dept does not honor appointment times. Took 2 1/2 hours for routine oil change. It's a headache every time I go there for routine maintenance but this was the longest wait time. It takes m More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Rosenthal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Honda of Valley Stream responded

Honda of Valley Stream values every one of our customers and their time. We work very hard to complete the highest quality of work in the least amount of time possible. We apologize again for the long wait and hope that you will give us another opportunity to earn your business.

June 02, 2023

Every time I go for an oil change, you guys add on all these other service that’s not necessary and overcharge me. Will stop going More

by dshin75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
Jun 06, 2023 -

Honda of Valley Stream responded

We have searched our system for you and have not been able to find a customer that matches. Please reach out to our service manager, Willie Meija, so that he may better understand the situation. 516-812-5302

June 01, 2023

Danial was great one two three four five six seven eight one two three four More

by josephborker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jun 01, 2023 -

Honda of Valley Stream responded

Thank you for this excellent review. We appreciate it and you.

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