Honda of Kenosha - Service Center

Service was even faster than promised. Waiting area is clean, has refreshments, and great space for working while you wait. Waiting area is clean, has refreshments, and great space for working while you wait. More

This is a decent local dealership that serves a large community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service de community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service department, but probably get worn down dealing with the public over time. As a result, sometimes service is mediocre. For an example, have had issues with using their shuttle service on more than one occasion; either very immature teen driver or being promised a pick up time only to find out the shuttle has not left more than an hour later. More professionalism and more honest communication would have been appreciated. Other times I have gone in for a simple oil change, only to find people who have checked and much later than myself, getting their car back before I did. I realize this happens at other dealerships too, but sometimes I wonder, as it has happened more than once. Finally, my wife and I are in the market for a new Honda Pilot. The dealer addendum stickers to each of the vehicles are ridiculous - over 2,000 of extra add-ons. Yes, high demand - low supply equal market adjustments, but I would like to think that there are some Honda dealerships that are not doing this still, or at least the add-ons are much less. Overall, I would rate this as a 3 out of 5 dealership. Typical stereotypical dealership - not bad, but not great either. More

The positive review started at the service writers desk. My service requirements were explained in detail While the service was being provided the service writer explained what was happening and what My service requirements were explained in detail While the service was being provided the service writer explained what was happening and what was required. I also knew what the service required cost. More

Great people and great service. I was please on the quickly the team found my vehicle I was please on the quickly the team found my vehicle More

Rodney was very kind and helpful he let us know everything about our suv.fast friendly service. everything about our suv.fast friendly service. More

We love the level of service we have received from Honda of Kenosha. It is not the closest dealership to us but we will continue to utilize them for both sales & service. of Kenosha. It is not the closest dealership to us but we will continue to utilize them for both sales & service. More

I bought the our van in a few times and unfortunately still had an issue. BUT Joe went above and beyond to take care of it. They even got the repairs done a day sooner than expected. I really felt like h still had an issue. BUT Joe went above and beyond to take care of it. They even got the repairs done a day sooner than expected. I really felt like he wanted to make sure my vehicle was taken care of properly. I will be coming back for more maintenance due to the awesome work this time. Thanks again More

The service was great, but disappointed that I didn't receive the usual car wash. receive the usual car wash. More

Absolutely fantastic customer service. They did several ride alongs to ensure the problem was taken care of. They kept me well informed. They explained everything wonderfully 10/10 the bes They did several ride alongs to ensure the problem was taken care of. They kept me well informed. They explained everything wonderfully 10/10 the best! More

Everyone is very nice and also very professional. I can honestly say anytime I bring my wife’s car come in, I know we are in good hands. I can honestly say anytime I bring my wife’s car come in, I know we are in good hands. More