Honda of Kenosha - Service Center

Great service friendly workers explajn everything and anything you ask about your car and any doubts you may have anything you ask about your car and any doubts you may have More

While the people are friendly and helpful, the dealership and Honda in general are not. Had a repeat engine failure after having a full repair at this dealership after about 30k miles. Would not accept an and Honda in general are not. Had a repeat engine failure after having a full repair at this dealership after about 30k miles. Would not accept any responsibility for failed parts or possible design flaw even though they said that this repeat failure is rare and unexpected and should not have happened with such low mileage. They don’t stand behind their work or their product. More

Very professional. Kevin was prompt in taking care of me and did not pressure me into service I was not ready to do at that time. He made suggestions for what I might w Kevin was prompt in taking care of me and did not pressure me into service I was not ready to do at that time. He made suggestions for what I might want to think about at my next service. More

Every time I go to Honda of Kenosha, I receive the best service. Everything I am looking for in a car dealer! service. Everything I am looking for in a car dealer! More

It is usually easy to get in for an appointment. They are polite when I call with questions. They are polite when I call with questions. More

Professional and courteous Kept me informed about the repair and parts order. He is fabulous repair and parts order. He is fabulous More

Service at Honda of Kenosha is always excellent. I trust them completely with the service of my new CRV. I trust them completely with the service of my new CRV. More

Service was even faster than promised. Waiting area is clean, has refreshments, and great space for working while you wait. Waiting area is clean, has refreshments, and great space for working while you wait. More

This is a decent local dealership that serves a large community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service de community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service department, but probably get worn down dealing with the public over time. As a result, sometimes service is mediocre. For an example, have had issues with using their shuttle service on more than one occasion; either very immature teen driver or being promised a pick up time only to find out the shuttle has not left more than an hour later. More professionalism and more honest communication would have been appreciated. Other times I have gone in for a simple oil change, only to find people who have checked and much later than myself, getting their car back before I did. I realize this happens at other dealerships too, but sometimes I wonder, as it has happened more than once. Finally, my wife and I are in the market for a new Honda Pilot. The dealer addendum stickers to each of the vehicles are ridiculous - over 2,000 of extra add-ons. Yes, high demand - low supply equal market adjustments, but I would like to think that there are some Honda dealerships that are not doing this still, or at least the add-ons are much less. Overall, I would rate this as a 3 out of 5 dealership. Typical stereotypical dealership - not bad, but not great either. More

Excellent service knowledge and they explain everything about my car and what services my car needed with the mileage my car is at about my car and what services my car needed with the mileage my car is at More