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Honda of Kenosha - Service Center

Bristol, WI

4.6
2,984 Reviews
Call Service Center (262) 891-6449

2,984 Reviews of Honda of Kenosha - Service Center

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August 30, 2024

Was called and told my vehicle was ready when. I got there I found out it was not ready and had to wait 40 mins More

by bullhawk2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Honda of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 29, 2024

Very satisfied with how my visit went, everyone is super considerate of my time and knowledgeable in services all around More

by narcisostephanie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Al-Ashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Honda of Kenosha responded

Thank you for your business and this review, Stephanie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2024

Timely, polite service managers, great service every time I have been there. I would recommend your service center More

by ruthsullivan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Honda of Kenosha responded

It has been a pleasure serving you, Ruth. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Kenosha, we look forward to having you as a valued customer for many years to come!

August 29, 2024

Customer service was excellent. Car service was timely. Vehicle runs exceptionally well. Honda of Kenosha did a wonderful job. More

by jackie.goods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Zatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Honda of Kenosha responded

Thank you for your very kind review, Jackie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

August 29, 2024

Great people to work with, very helpful in finding our vehicle. Clean and very prompt! More

by wilmot_d
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Zatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 29, 2024

They don't want to help me get the super cheap Chinese style designed sun visor problem fixed. They are loose on the 2024 Ridgeline. They move a little in the hole that they mount in when you rotate the More

by jmsbwilder
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Zatz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2024 -

Honda of Kenosha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Sep 02, 2024 -

jmsbwilder responded

There is nothing to discuss unless Honda is going to take the appropiate action and redesign their sun visors to fix this problem, and issue a recall for this extremely cheap design which is a safety hazard.

August 28, 2024

Thank you for the fine service! !!! The guys are always great to assist every need More

by pamela.pozza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Honda of Kenosha responded

Pamela, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 28, 2024

The service department is always helpful and very pleasant. They keep you updated on what is needed. I trust their staff. More

by verdi.threats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ritchie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Kenosha!

August 28, 2024

Great service. Friendly and professional. Explained the recommended maintenance. Didn’t feel pressured. Which was great. More

by clj44220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Honda of Kenosha responded

We are very happy to have provided you with such a positive experience! Joe and our team sincerely value your business and look forward to your next visit.

August 28, 2024

The work performed was great. My issue is that even with full bumper to bumper warranty on my certified used vehicle I had to pay out of pocket for the replacement of a part that More

by johnny_juan2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Honda of Kenosha responded

Johnny, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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