Honda of El Cajon

Buyer Beware One star is not a low enough rating for this dealership. On a Tuesday afternoon in September, I went to inspect, and test drive a new 2019 crystal bla One star is not a low enough rating for this dealership. On a Tuesday afternoon in September, I went to inspect, and test drive a new 2019 crystal black Honda FIT. I decided to buy the car, wrote out a check for the full amount, and the car was delivered to me in the dark that day. I drove it home and parked it in my garage. The next day, Wednesday, was the first time I saw my brand-new car in the daylight. I observed that there were water spots/stains in various places all over the car, as well as circular, vertical, and/or horizontal scratches in the paint and plastic portions, all over the car. What I saw was not the same car that I had inspected in the daylight, agreed to purchase, and had paid for in full on the previous day. As soon as I made this discovery, I contacted Arcelia Vazquez, the Customer Relations Representative at El Cajon Honda, as well as the Costco Auto Program, with whom I had worked to purchase the car. Arcelia requested that we set up an appointment on Friday, so that she could see the vehicle and ensure that all the necessary repairs were made. We set up an appointment for noon on Friday. I met Arcelia at the dealership on Friday. I showed her all the damage on the car, and again emphasized that there were water spots/stains and scratches over the entire car that had to be fixed. She assured me that it would all be fixed and showed me to the waiting room where I could sit while my car was in their shop. After sitting in their waiting room for 2 ½- 3 hours, a technician came out and told me that my car was ready. I indicated that I needed to see Arcelia. She arrived, and we walked out to inspect the car together. I discovered that none of the damage on the car had been fixed, and I again pointed out to Arcelia the areas where the most damage had been done. She stated that if I wanted those repairs made, they would need more time, and she sent me back to the waiting room. After waiting for a short time, I saw Arcelia standing by my car and talking to man I did not yet know. I walked out to the car and was introduced to Abe Nodarse, the General Sales Manager at El Cajon Honda. I showed him the damage, he took a few photos, and we discussed what would be required to repair the car. There were vertical and horizontal scratches over an entire portion of the hatchback, right under the glass. Abe indicated that they would have to hire a company with specialized equipment to come in and buff out the scratches in that small space, as they did not have the correct equipment to make the necessary repairs. He did not specify how they would fix the extensive scratches made to the paint and plastic over the rest of the car, but as he indicated they were hiring a company with specialized equipment, and he had taken photos, I assumed it would be taken care of. Regarding the water damage to the plastic part in front of the windshield wipers, he stated that if they couldn’t fix it, they would replace it. We agreed that Arcelia would contact me early the next week, once they had found a company that could do the repairs. On my way home, I discovered 2 new gobs of a sticky substance stuck to the inside of the car: one on the passenger-side door handle and another on one of the dashboard dials. Over the weekend, I realized that I had several questions that I needed answered before anyone did any more work on the car. I contacted someone from the Member Advocacy Group at Costco. She referred me back to Abe to get my questions answered. I called the dealership on Saturday and spoke to Jackie Ackeret, who told me that Abe wouldn’t be in until Monday. She said she would leave him a message to call me and that she would call me on Monday morning to let me know what time I should expect to hear back from him. At around 12:00 pm on Monday, as I had not yet heard back from anyone, I called the dealership to speak with Abe. The woman I spoke with said he would be in at 1:00. I left an urgent message for him to call me when he arrived regarding the damage done to my car. At around 4:00 pm on Monday I called El Cajon Honda again, as I had still not received a call back from Abe or anyone else (before I purchased the car, I was hounded by unrequested phone calls from multiple people at the dealership). This time Abe was in and I spoke to him. He could not answer my key questions, his other answers were inappropriate and inadequate, and his behavior and demeanor were completely unacceptable for someone in his role. On Tuesday, I received 3 phone calls from Arcelia. The main message relayed to me through those phone calls was that both their head detailer and their General Manager, Michael Peterson, wanted me to come in again so that El Cajon Honda could put clear coating on the car to fix the damage. With more help from Costco, on Friday I returned the FIT, obtained a full refund, and got my trade-in car back. BUYER BEWARE AND THANK YOU COSTCO! More

Buyer beware - Cursing Salesmen Salesman Darnell Jackson cursed while my family and friends were in the room. Its one thing to say "No" to a reasonable offer, its another to offend a Salesman Darnell Jackson cursed while my family and friends were in the room. Its one thing to say "No" to a reasonable offer, its another to offend a family. Also, beware of TJ who will promise one thing then surprise you with "that's not what I said". More

Worst experience ! Do not come to this dealership . Being a young adult they took advantage of me. Stole my 2,000 that were supposed to go to my car value and ended up b Do not come to this dealership . Being a young adult they took advantage of me. Stole my 2,000 that were supposed to go to my car value and ended up being put into some other crap in the contract ! My cars price was supposed to be 20,000 and something hundred dollars . Needed up being over 24,000 ! My payments are not even fully going towards the value of my car after all the math has been done ! Horrible horrible scamming people . Desperate for sales ! NEVER RECOMMENDING THIS PLACE TO ANYONE! every time I call I get hung up on ! Took them 5 hours to sell me a xxxx car and won’t even answer a phone call . Always hang up and didn’t even give me the student / military discount . Scamming brothers and sisters they have at this dealership . Yadira and Daniel Holcomb! Thief’s ! I was also told I would have maintenance included and work done on my car for the duration of my lease and all that was left out of my contract ! Money gone , time wasted , stole from me and can’t even return a call ! DO NOT GO HERE EVEEEEEEEERRRRRR More

From Mesa on way to Oceanside engine light came on. From Mesa on our way to Oceanside. Engine light came on and nearest dealer was El Cajon. They took advantage of travelers in trouble and thoroughly From Mesa on our way to Oceanside. Engine light came on and nearest dealer was El Cajon. They took advantage of travelers in trouble and thoroughly overcharged rather than being honest. Upon checking pricing after they ripped us off we found we were probably overcharged by $300 or more. While we love our Honda we would drive out of way rather than go to this dealer again. More

Great lease experience! I am thoroughly impressed with the professional, respectful and thoughtful treatment my wife and I received dealing with the staff at Honda of El Cajo I am thoroughly impressed with the professional, respectful and thoughtful treatment my wife and I received dealing with the staff at Honda of El Cajon. I am a tough but fair customer always looking for the most "bang for the buck" and after two weeks of negotiations with every Honda dealer within 150 miles we secured a completely no nonsense deal and drove away very happy. Thank you Jose, Miguel, Jackie and Daniel. Keep up the great work and level of integrity. Great experience!! TIP: We leased a 2018 CR-V EX for a very fair price with the protection package already installed. No other dealer would agree to include this in the negotiated price. This cost another dealership the deal and probaly our future business at the last minute. More

Collision Center went Above and beyond Mike and his team at the collision center went above and beyond to take care of me when my Prius was side-swiped. They made my mirror usable when I we Mike and his team at the collision center went above and beyond to take care of me when my Prius was side-swiped. They made my mirror usable when I went in for an estimate so that I could drive home safely. They repaired my car beautifully and came in close to the estimate, even though there was hidden damage. Then, when I thought my spare tire was missing Mike bought me a new one, only to find mine was not missing after all! Great team. Very friendly, helpful, and skillful. More

Top-notch service department Any dealership can sell cars, but its very difficult to find a quality service department. Hands down the best customer service I’ve ever received fro Any dealership can sell cars, but its very difficult to find a quality service department. Hands down the best customer service I’ve ever received from ANY automotive dealership (luxury/foreign/domestic/etc.). Taylor (service manager) went above and beyond to make sure things were straightened out and satisfactory to my needs. I can only hope other dealerships can learn proper customer service from Honda of El Cajon. I will never take my car anywhere else. Thank you! More

bad experience 0 star customer service. Buyer beware of these shady people: MASSOOD YAGHOOBIMANESH, DANIEL CHANEY, DANIEL COLE, and DONALD HOLCOMB. Sales staff snuck 0 star customer service. Buyer beware of these shady people: MASSOOD YAGHOOBIMANESH, DANIEL CHANEY, DANIEL COLE, and DONALD HOLCOMB. Sales staff snuck in a $999.00 KARR alarm system with the final paperwork when purchasing my new civic. It's my own fault for not expecting a shady move like that and not noticing it before signing. I learned my lesson, expect these people to try to scam you. More

Service Department The crew of this department are very friendly and respectful, they really provide the best customer service ever presented Mr.James & Mr.Art they are The crew of this department are very friendly and respectful, they really provide the best customer service ever presented Mr.James & Mr.Art they are the best!! More

Amazing stopped In to look at a car for my daughter and met Ted Apostolidis. He was patient and engaged. Ted made the normally tedious and difficult car buyin stopped In to look at a car for my daughter and met Ted Apostolidis. He was patient and engaged. Ted made the normally tedious and difficult car buying experience enjoyable. More