Honda of Downtown Los Angeles

Mike Patel gave us a wonderful experience when looking for a car. He is friendly, knowledgeable, patient, and best of all he explains the process of buying a car. for a car. He is friendly, knowledgeable, patient, and best of all he explains the process of buying a car. More

Great price - too bad it takes so much time! Mike was Great price - too bad it takes so much time! Mike was very helpful and knowledgeable!! Would definitely recommend Honda of Downtown Los Angeles to m Great price - too bad it takes so much time! Mike was very helpful and knowledgeable!! Would definitely recommend Honda of Downtown Los Angeles to my friends. Love our new Civic EX! More

I had a great experience, this was the first time visiting this dealer and I have to say, great customer service. Everybody was really nice. The dealer didn't have the car and color I wanted but th visiting this dealer and I have to say, great customer service. Everybody was really nice. The dealer didn't have the car and color I wanted but the Sales person, Sailyn was able to get it within a couple of hours. Sailyn was very knowledable and explained in detailed every step of the process. Earlier, I had mentioned to him the car was my early birthday present so when all the paper work was done and as we were getting ready to leave, he took us to where the car was and to my surprise, he had put a BIG BOW on the car and said, Happy Birhday. That was so nice of him and of course took me by surprise! Great Sales person. Thank you very much Sailyn. I also have to add that the person who helped us with the Finance process, was extremely nice and helpful. I believe his name is Jaime Barillas. I highly recommend this dealer and if I buy a car in the future, I will go back to Honda of Downton LA. More

I got an online price quotation before visiting the dealership. They honored the price of the new car purchase as well as the trade-in value of my old car. Very accommodative to customers, and that is dealership. They honored the price of the new car purchase as well as the trade-in value of my old car. Very accommodative to customers, and that is the reason I went to the dealership for two consecutive car purchases. I especially liked the service of the salesman named, Sailyn. Again, very accommodative. Highly recommend this dealership. More

On September 9, I wrote a great review for Honda of Los Angeles and I am know retracting it based on my experience today. I purchased a 2010 Honda in April of this year and was encouraged by Honda perso Angeles and I am know retracting it based on my experience today. I purchased a 2010 Honda in April of this year and was encouraged by Honda personnel to participate in the Honda Vehicle Exchange program when my boyfriend took my car in for a routine oil change. He declined but only a few days later, I was called by Jessica Daniels and was again pushed to trade in my vehicle for a brand new 2013 Honda Civic. Two very important promises were made to me over the phone on Friday. 1. That I would be able to trade my 2010 Honda Civic for a 2013 model for the SAME monthly payment with NO MONEY DOWN and 2. That the process would take only 1 hour. I explained my doubts and concerns that my credit score would not allow me to benefit from the program and that I do not have a lot of free time to spend at the dealership. She assured me that they have record of my purchase, am aware of my limitations but they have over 100 Civics in stock and they need to sell them before the 2014 models come in. Although, I was skeptical, I made an appointment for Sunday morning. When I originally purchased my vehicle, I put $5,000 down and negotiated for a monthly payment of $268.00. When my mother and I arrived at the dealership, I wanted to get straight to the point and only see if the numbers allowed me to trade in my vehicle as promised. After nearly two hours of waiting and getting assigned a new untrained sales person (though I requested my original sales representative), I was offered a deal to only LEASE a 2013 Honda Civic for a monthly payment of $395.00. I am incredibly insulted because I am not even in the market to purchase a new car. Although I expressed over and over again that I am 100% satisfied with my car, Honda Sales Representatives pressured and promised me that I could get a new car simply with a trade in. I felt very pressured to go into the dealership in the first place and then to be lied to my face with a ridiculous deal that is simply unacceptable. My mother was also extremely dissatisfied and we did vocalize our frustration when offered that stupid deal. Nothing was done but hand shakes and superficial apologies and we left. I was going to do all of my routine maintenance and servicing of my car at Honda of Los Angeles, but if that's how they are going to treat their customers, I will take my service elsewhere. More

I came here to purchase an Odyssey. I met Classic who was very helpful and listened to what we wanted. He helped us through the purchase and made us feel comfortable about the process. The next day I noticed very helpful and listened to what we wanted. He helped us through the purchase and made us feel comfortable about the process. The next day I noticed a scratch on the car (we did not saw it since we picked up the car late the previous night). Gladys helped us schedule the repair. She was very friendly and easy to talk to. Thanks to Godwin and the group, now the car looks brand new. I recently brought it back in for an oil change. And again I see the same great service and work. I would recommend coming here to buy a car or for any service on a Honda. More

I have been visiting this dealership before it was taken over by the new management. The service has improved greatly after the new owners took over this dealership. The amount of new cars and pre-owned car over by the new management. The service has improved greatly after the new owners took over this dealership. The amount of new cars and pre-owned cars has tripled! The service times are shorter and the shuttle service is great! They drop you off and pick you up! Great Service Advisers who will draw your attention to things that you'd never think about getting fixed, but will help you in the long run..The prices are reasonable as compared to other dealers. They really try to FIX the problem, rather than giving you the run around. I'd recommend this dealership to everyone! More