Honda of Downtown Los Angeles

Best Service Ever! I went to Los Angeles Honda looking to buy a used Honda and was greeted by Sailyn. He took me to the car I was looking for and to my surprise it was a I went to Los Angeles Honda looking to buy a used Honda and was greeted by Sailyn. He took me to the car I was looking for and to my surprise it was a manual transmission (my mistake). Sailyn presented the opportunity to possibly buy or lease a new car and said he would do the best he could to make sure I would get what I was looking for before I left. He stayed with me the entire time of the process (even after they closed) and showed me how to use all of the features in my new 2014 Accord and got me a very reasonable price. I am beyond grateful that he was able to pull through for me. I will definitely recommend all of my friends and family to go to this dealership and request only his services. I never thought I would be able to get a brand new car and with his help he made it happen. I'm in love with my new car ??? Thank you sooo much Sailyn!!! More

Thank you Mike Patel I just want to thank Mike Patel, for all of his hard work! My credit isn't the best but he treated me like all the other customers and I really apprec I just want to thank Mike Patel, for all of his hard work! My credit isn't the best but he treated me like all the other customers and I really appreciate that. I'm glad Mike worked on my account because he doesn't do a lot of the fast and fancy talking like most cars salesmen and that made me feel comfortable. He is a great asset to the company and I will be returning to get a Honda:) Ann was also very fast and friendly:) More

Left With A HUGE Smile I just had the best experience with Mike Patel from the sales team at Honda Of Downtown Los Angeles. My whole story started two days ago. Two days ago I just had the best experience with Mike Patel from the sales team at Honda Of Downtown Los Angeles. My whole story started two days ago. Two days ago i went in and got Troy, i wanted to buy a Civic we ran the numbers and we just could not agree on the payment. I told Troy that it didn't make sense to me so he suggested a lease. I said i needed to think about it and i went home. Today in the morning i called in and asked for Troy but he had the day off so i got Mike Baiju Patel he pulled up my file and gave me a list of documents he needed to reduce the amount of time at the dealer. I emailed him everything after a few more calls he finally said come on down to the dealer to sign documents. I get there and sure enough the finance guy was ready my car was ready and i drove off a happy customer. The best thing of it all is they embrace technology and how easy that makes the car buying process. The finance app is online. All documents can be emailed in. So when you get to the dealer you've already done 75% if the tedious stuff. I would lease/buy there again in a heartbeat. More

I would not recommend this dealership Finance department was not upfront with the 2 year service maintenance change. They reduced the price of the car and I got excited and when I was sig Finance department was not upfront with the 2 year service maintenance change. They reduced the price of the car and I got excited and when I was signing the documents I got a $ 2250 service contract. sneaky people. More

First time new car buyer. I never thought it would be so easy to buy a new car. I had a great experience thanks to Sailyn Cruz and I got my dream car! I never thought it would be so easy to buy a new car. I had a great experience thanks to Sailyn Cruz and I got my dream car! More

GREAT!!!!!! (Tony The Tiger Voice) Juan Salazar and Yesenia Morales are the greatest employees ever. Very knowledgeable, helpful, and nice. They deserve a raise immediately! Yesenia Morales are the greatest employees ever. Very knowledgeable, helpful, and nice. They deserve a raise immediately! More

We got 2014 Odyssey last Saturday there. We got the car with the color and trim we want, and also the price. The sales Ignacio J. is very patient and helpful. The negotiation lasted about 2 hours and we with the color and trim we want, and also the price. The sales Ignacio J. is very patient and helpful. The negotiation lasted about 2 hours and we finally made the deal. The waiting time of paper work took a little bit too long. The finance lady Ms. Tu is also very nice and sweet. It took us about 7 hours from we walked in to we drove the car. The sales Ignacio J. was still very patient to show us the feature of the car before we left, at about 10pm. Ignacio, thanks for your help. More

Was givin the bait and switch here. i had been working with them for an entire week on pricing and getting the exact car i wanted. finally when i came in, i was told the car i wanted was sold several days with them for an entire week on pricing and getting the exact car i wanted. finally when i came in, i was told the car i wanted was sold several days ago, which at any point in time during my communications with them they could have told me. My family and i had to sit around while they scrambled to get a vehicle like the one i had originally asked for and was told was ready for me. Furthermore, i was propositioned with getting a different trim of the same car for a higher price, thus the bait and switch. In this entire process i had made if abundantly clear that i was wary of dealerships just like this and lo and behold i was swindled by one exactly like the one i had hoped to avoid. To say this was a horrendous experience is a vast understatement. i cannot in any shape or form recommend to anyone to ever do business at this dealership. In fact, they are the stereotypical dealership to avoid at all costs. More

Worst Honda Leasing experience.... had to basically beg this dealer to sell me a car. Awful followup and customer service from start to finish. Surprises keep popping up 5mo after leasing the vehicle bec this dealer to sell me a car. Awful followup and customer service from start to finish. Surprises keep popping up 5mo after leasing the vehicle because of wrong information during the leasing process by HONDA. The General Manager laughed when these concerns were brought to her attention and her reply was "It's HONDA Financial" not us. Does no one take responsibility for there errors any longer?? Honda is Honda... this dealership is shady and does not care about the consumer once you walk out the door. Gladys was the only helpful associate at Honda of Downtown LA More

I went down to Honda of Downtown Los Angeles on Tuesday afternoon and I was greeted by Sailyn. I was in the market for a Honda Pilot suv, and after seeing a car on their lot that matched my needs I told s afternoon and I was greeted by Sailyn. I was in the market for a Honda Pilot suv, and after seeing a car on their lot that matched my needs I told sailyn that I was looking to lease the car. We went back to his desk and we started talking about what kind of deal I was looking for, I laid out some pretty aggressive terms and Sailyn basically had a look of "you are crazy" but he promised to do his best to close the deal for me. Now I have leased a lot of cars and been in a lot of dealerships so I really am used to the whole "game" that all dealerships play, so I was geared and ready to go for this whole charade of how they are loosing money on this deal blah blah blah. To my surprise however, the sales managers and Sailyn were the most honest, straightforward, transparent, no crap businessmen (not salesmen) legitimate businessmen that I have ever come across. I was so pleased to talk with the different people and eventually to receive exactly what I was asking for. Now let me tell you, the deal I was asking for was extremely aggressive, there was really no rhyme or reason for my offer other than its just what my budget allowed for, everything Honda and the dealers were putting out there nationally as discounts and lease programs was way higher than what I was asking for. Technically I should be driving a Honda cr-v but Sailyn and his boss worked it out so that I could be driving home in what I really wanted, the Honda pilot. I really am impressed and happy with my experience at this place, I hope everyone looking for a Honda goes to these guys in downtown la, especially to Sailyn he is a real cool cat, but don't ask him to drive you home when you get a new car, his wife gets mad at him!! haha, thanks for the great experience guys. More