Honda of Downtown Los Angeles

The worst sales experience ever. -SALES REVIEW-It's my first time that I wrote review on yelp because I had the worst experience by Sales staff. I went to the dealership with my girl -SALES REVIEW-It's my first time that I wrote review on yelp because I had the worst experience by Sales staff. I went to the dealership with my girl friends to purchase her new car after I made appointment with them via phone call. The first salesman who showed us car was very courteous and made us very comfortable (UNTIL AT THIS POINT) We were interested in buying 2015 Honda Fit and the care was very inexpensive and full of high technology (even better than my 2014 Lexus IS for some parts). It was first time for my girl friend to purchase a new car so she wants to think about several options either getting base model or EX-model. Also, we were considering between purchasing or leasing option. Later on, Sailyn Cruz came and the problems and worst experience began. He suddenly replaced the first sales guy and started pushing to sell their car today but I went to the dealership around 7pm and still needed time to think about several options over the night. So I told the sales manager that "I need quotes for base vs EX model or purchase/lease, and I will come back tomorrow after I decide with my gf. After that, he suddenly changed his face, told us "I will be back a second" and left us then never came back. Later on, different sales man who has angry face and no smile came to us and even didn't introduce himself to us (Indian American guy) He started to repeat the same questions what the sales manager asked us, never listen to us, and just told us what he wanted. I told him that I am not gonna buy the car tonight but we need a quote and will come back tomorrow (My gf and I really liked the car and was going to come back tomorrow after we decide). The angry sales man asked us, "How much do you wanna pay for down payment". I answered "2,000." He asked me again, "how much do you wish to pay for monthly payment". and I told him, "I don't know. Can you give us a quote so we can think about it?". He asked me with angry face, "You have to give me the amount that you can pay." Seriously?, I am just trying to buy a 15k compact car.. can they just give a quote to customers? I was upset by answering the same question over and over and rude attitude from the last sales man. We just left the dealership and the sales manager was laughing and joking around with other people. Never expect apologize from them or professional attitude. When I came back home with bad mood and I read the sales review from yelp and well.. I found that I was not first victim who mistreated by their horrible sales service. I don't even bother to call their General manager Carolyn to complain because their terrible sales service has been like this forever. If you don't believe me, please read previous reviews from other people. So don't consider to go to this place EVER. You will get nothing but only feeling of anger. However, I loved the Honda Fit and will go to different branch of Honda dealership tomorrow even though Honda of DTLA is only 5 minutes distance from my place. More

sales managers Terrible service by sales staff. Both Sales Managers Alex and Sailyn kept me waiting forever to talk to them as I could see them joking around. I Terrible service by sales staff. Both Sales Managers Alex and Sailyn kept me waiting forever to talk to them as I could see them joking around. I even called the General Sales Manager Carol or Carolyn to complain about service, but no response from her either. I've bought three honda's over the years and have never seen such bad service. The only positive was the receptionist were courteous, but would never buy a car from their sales staff. More

Avoid! And don't get the alarm UPDATE: I have posted a review here before but I deleted it to post a most accurate one. If I were you I'd avoid coming to this dealership, they lie, UPDATE: I have posted a review here before but I deleted it to post a most accurate one. If I were you I'd avoid coming to this dealership, they lie, steal, and are unprofessional. I can say this after having 2 car shopping experiences here in the past month. Armando, and Sailyn have been the people we worked with and I would recommend for you to STAY AWAY from. This dealership is a SCAM!! For those who don't feel like reading to long review, JUST AVOID ANY SERVICES!! (Such as alarm, Honda car, etc) oh and avoid Armando, Ann, and Sailyn. They will tell you they are giving you the car at the price you suggest or something close to what you offered BUT they will add other fees in your contract to recover their money for the car by overpricing these services. In our situation, when we bought from them the first time we got a 2014 Honda Civic we had consented to purchasing the alarm at $1,395 (queens wireless) unfortunately after owning the car for a month the car got in an accident and was totaled. The insurance company doesn't pay for alarms and such fixes for your car so we knew when we bought our second car we would NOT get the alarm. We go in for the second time to buy the same car knowing we didn't want the alarm. Sailyn was the sales man and gave us the car for a great price although knowing we DID NOT want the alarm. Then Armando, the finance guy told us that he would give us the alarm for free and lower our monthly payments $5 less each month, my family and I thought we would only get it because it was free, otherwise we would of rejected it because it was a lease car! So our mistake was signing, because Armando had lied to us! He first told us the alarm would be free when we purchased the car, but a week later he said he never told us that. a week later after owning the car we revised our contract knowing something was wrong, and realized he ended up charging the alarm without telling us. Armando, and 2 other employees told us that the price only reflects on the contract because the bank needs to see, so we believed them, therefore we signed. When we did the calculations the car should of been less than $1,395 from what we paid, but it wasn't and we were upset with Honda downtown LA dealership. We put our trust not only once but twice and they fooled us good. Especially Armando, and his"boss" Ann which seemed to not know much of rules and regulations (since they refused to give us a copy of one of the contracts) We know we are screwed because we already signed but this review is for potential shoppers to be aware of any add ons! Avoid the alarm and any other service they offer you! Trust me when I tell you that they move numbers around. We previously owned another Honda we purchased at gardena Honda and we had the best time there, no problems, no scam and no lies! (We only went to downtown LA honda because of the location being closed to where we live) They are very unprofessional! My mother and I almost cried because to us $1,395 is a lot of hard work to just loose in Armando's lie, and when we were asking him what can be done, he kept saying "I've lost interest in this" They don't know how to treat customers well and rather choose to not deal with unsatisfied customers. Funny thing also, when we were leaving I was telling a guy coming in the dealership to avoid this dealership and its alarm services and he told me he had the same issue. So it's not only us it happened to. My advice is just stay away from this dealership, but if you can't and won't, don't agree to any services even if they tell you it's free or cheaper, It's a scam. I will not give up until I have my satisfaction by letting consumers know about this dealership, i will inform EVERYONE I know, online sites, social media and people living around downtown LA about my story and to be careful. This place is absurd! I know there's many hardworking people out there and I don't want what happened to us happen to you! Good luck, you'll be needing it if you end up deciding to come to this awful place. Also, my new 2014 Honda civic was having alarm problems on the 3 day of owning it, so I took it back to the dealer to see what was wrong with it and i waited for an hour although they had finished checking my car 20 minutes after I brought it in. They wasted my time while I waited very upset to see how they just ALL drink coffee and eat in the break room. Once I got my keys I complained to the guy on how my car was ready long time ago and he didn't even apologize for wasting my time, he was very rude about it by tapping my shoulder and telling me bye. I was so pissed off at that moment that I just left before complaining about how he should touch me. people who offer good service, do NOT cross the line and get close and touch you. i felt harassed By the way since I know Honda dealership replies to yelp comments to look as if they care about their customers, hers a tip for you. Please educate your staff on manners, customer service, and laws. Oh and also it looks really bad how they are always in the coffee room just drinking coffee and talking on their cellphones. JUST STAY AWAY!!! You guys deserve better service, and honesty when you guys are the ones that are going to invest so much money in a car. Just go somewhere else. I so regret these 2 purchases that me and my family have done in this dealership. More

Lack of Price Transparency and Poor Financing Experience In a nutshell, my car was flooded at UCLA on 7/29/14 and needed a new car quickly as my rental car needed to be returned. I went to Downtown Honda an In a nutshell, my car was flooded at UCLA on 7/29/14 and needed a new car quickly as my rental car needed to be returned. I went to Downtown Honda and was overcharged roughly 750$. The process took 5 hours (9:15 to 2:30) despite having the model and color I wanted. Here are the facts: + I bought a Honda Fit for 19,497 out the door. This included a cargo cover, splash guard, and cargo tray. + The asking price for the car was 17115 + 495 + 277 with a pro-pack and cargo cover. The increased out-the door-price was from the cargo-cover, tax, and license. I think they gave me a small discount. + The MSRP is 17115. + Before my Toyota was totalled in the flood, every service was done at a certified dealership Here is the longer story, the flood aftermath was a royal pain. Most students, faculty, and staff did not know about the condition of their cars until a week after the flood. I hadn't started shopping in earnest until after that at which point my insurance's two week rental period was halfway up. Based on the reviews from car magazines and the market price of subcompact cars, the Honda Fit was a no-brainer. It also made more sense to put out a little extra cash for a new car because Hondas retain their value well. I went to this dealership after calling 5 different dealerships personally and researching the price on TrueCar.com, Costco, edmunds.com, kbb.com and AAA. Honda is purposefully restricting new 2015 Honda Fits so that it artificially increases demand and hikes prices. Downtown had recently gotten a new shipment of these models. We got a price quote, but as usual they said they would help with the price when we came in. That was a fallacious statement. I asked my mom to attend to serve as my advisor and moral supporter on this huge purchase. What wasn't revealed to me over the phone was that they installed a "Pro-Pack" which includes splash guards and a cargo tray for a 500$ markup. These items, had I even wanted them, are available on amazon for 150$ and are plastic chazerai. The splash guards require installation, but in my estimation, they don't add much value of the car. The accessories that made the most sense for a city driver like myself were floor mats and a car cover to protect items in my trunk. The former was quoted to me at 170$ (with a "discount"), but they are available on amazon for half the price. In fact, I think the amazon mats are the upscale all-weather mats that were probably much more at the dealership (still OEM). After we agreed to the price, they wouldn't accept any of the checks that I had delaying the process more, forcing my mom to obtain a cashier's check, while I talked to finance officer about the logistics of getting a student discount, which he had reluctance accepting as we needed all the documents at the time of financing. There was some confusion also as to the amount down I could put on the car for specific financing purposes, which almost led to two trips to the bank. I asked the dealership to provide a rebate for the accessories that I found on amazon cheaper: the cargo cover, the tray, and splash guard in addition to the unusual circumstances this purchase was due. They declined. Overall, maybe this is not that much of a difference from other car dealerships, but I wouldn't know since I hopefully won't have to shop for cars for another decade. The lack of price transparency and the wearing down tactics this dealership employed bothered me. They also had no sense of customer service. We wanted to buy the car then, and the fact we had to go get a cashier's check and organize school paperwork for a student rebate was unpleasant. I feel that once you agree to pay for a car, and pay a premium to get it quickly, the dealership should make the process as painless as possible. My salesperson was Emmanuel Ivan Ortiz, and he was a friendly person. I believe he was relatively new. I hope he can do better for his next client or work at a better dealership. The manager was the one I had an issue most, since he refused to budge. Maybe Ivan was complicit/abided by in the wear down tactics and he certainly wanted to sell me some more accessories after the sale was through. Maybe get a car broker? The system is in need for a serious disruption and when you are in need of a new car quickly, look elsewhere first. More

The most painless experience ever My daughter was getting her first car and Mike found us the best possible deal, walked us through every step, even helped with the insurance!!! He wa My daughter was getting her first car and Mike found us the best possible deal, walked us through every step, even helped with the insurance!!! He was the nicest, most helpful, most professional car sales person I've ever met. Mike is THE BEST!!!!!!!!!!!!!!!!! I know that if my daughter needs anything with her car Mike will be there for her. More

great experience I purchased a Honda Civic Hybrid from Honda Downtown LA. Sailyn Cruz was enthusiastic, knowledgeable, and immensely helpful. He answered all of my m I purchased a Honda Civic Hybrid from Honda Downtown LA. Sailyn Cruz was enthusiastic, knowledgeable, and immensely helpful. He answered all of my many questions about the car and made sure I had considered all purchasing options (e.g. EX vs LX, leather vs. cloth, hybrid or not, Civic vs. Fit) before I made my final decision. Sailyn then worked tirelessly to help me obtain a great price for the car. He's friendly, provides high quality customer service, and prioritizes customer satisfaction. I highly recommend talking to Sailyn. More

Great experience It took some time from me to get my car but Mike was always their fighting for me he was very understanding and helpful he never tried to push a car t It took some time from me to get my car but Mike was always their fighting for me he was very understanding and helpful he never tried to push a car that I didn't want on me and at the end I got my new civic and I am very happy More

Simply the BEST!!! Can you put more stars to give them???? Honda of Downtown Los Angeles is the BEST!!!! They will always give you the best deal possible!!! The best Hos Can you put more stars to give them???? Honda of Downtown Los Angeles is the BEST!!!! They will always give you the best deal possible!!! The best Hospitality, Best customer service, and of course the best CARS!!!! Joe S. You are the BEST!!!!! Randy was awesome!!!!!! Thank you for being there on your day off!!! They aren't satisfied unless you are!!!! Thank you for everything!! My business and referrals will always be to you!!!!! More

Extraordinary I can say, without hesitation, that Mr. Santiago ensures you with confidence in your car purchase. As a permanent obligation to outdo himself, he hold I can say, without hesitation, that Mr. Santiago ensures you with confidence in your car purchase. As a permanent obligation to outdo himself, he holds himself to an ethic of excellent customer service, and constant outperformance in order to exceed your expectations. Extremely affable, and a genuine human being. Couldn't be more pleased, Andrew 2014 Honda Civic. More

AWESOME Edward Santiago, was by far the best sales rep I have ever had an encounter with. He was really friendly and very professional. He understood my ne Edward Santiago, was by far the best sales rep I have ever had an encounter with. He was really friendly and very professional. He understood my needs and made me feel comfortable with making my decision. He was not pushy, and wanting to close the deal and get out like some other dealers have done in the past. He understood my financial situation and he is the greatest for walking me through the process of buying a pre-used car. He is definitely an asset to the Honda Dealer in Downtown LA.... Keep up the Good Work. Thank You Anggie Donoso More