Honda of Downtown Los Angeles

Mis leading and very poor service! The service department took advantage of my daughter when she came in with a simple flat tire repair. Convinced her that she needed to buy a new tir The service department took advantage of my daughter when she came in with a simple flat tire repair. Convinced her that she needed to buy a new tire, by giving her the wrong information regarding her flat tire, when in fact, the tire could have been easily repaired by any tire shop that knows their business. Clearly this Honda dealership is not concerned about their customer needlessly spending money and only concerned with a quick, easy and dare I say more profitable solution for themselves. And while trying to resolve this mistreatment of a customer, the Service Manager (Gary) never called back as promised for 7 days. 7 days he was too busy to take our call, and never called back. I wish there was something lower than a single star. The worst treatment I have ever experienced in over 40 years of owning and servicing my vehicles. More

Worst experience ever at a dealership. Stay away! I made an appointment with Adrian Sanchez (customer service) to meet "Tony" to see a particular car, and when I arrived another salesperson swooped in I made an appointment with Adrian Sanchez (customer service) to meet "Tony" to see a particular car, and when I arrived another salesperson swooped in instead. Tony was apparently not even called and the salesperson did not ask for him, did not even introduce himself (so I had no idea it wasn't Tony), took upwards of 5 minutes just to get a key (for a different car), laughed when my friend mentioned how long it took instead of apologizing, then blatantly lied to me and said he was going to show me 2 cars (the one I was interested in to begin with and an alternate) knowing that the original car was no longer available. When we got to the lot, of course only the more expensive car was actually available. The Carfax placed inside the car was for an entirely different VIN and didn't match the inspection report or the actual VIN of the car it was sitting inside. The sales person finally explained the car I wanted had already been sold but that he could give me the silver model for the same price as the one I wanted. He then asked intrusive personal questions like what the relationship was between me and my friend who drove me to the dealership. He proceeded to ask me for an offer on the car, which I gave as 13500 based on the statement by Adrian (customer service) that I would get a deal on the original price of 13700 online. The salesperson (I finally asked his name and discovered it was "Chris") even had me sign my offer as if they would actually consider it. He took 10 minutes of our time only to come back and say his manager would offer me 14900 (ie, zero improvement from the online price of the alternate model and 1400 over my bid). Having enough of my intelligence being insulted, we started to walk out, he followed us and begged us to stay, saying he would ask his second manager who was "more flexible". Knowing by now he would just lie more we decided to leave anyway. By the time we were outside he followed and said his second manager offered the exact same price of 14900 and wouldn't even consider my offer. I called customer service after I left and reported Chris (he didn't give a last name or offer a card, so I'm assuming it is "Christian Mestas" from the options below). Of course they were "shocked" (ya right), but refused to match my new offer of 14 for the car, which was $300 over the price originally quoted by the dishonest salesperson, saying it was "too aggressive". I will never do business with this dealership, and am now considering Toyotas. So Honda itself, not just this dealership, just lost business. More

pathetic service. First of all this place is a madhouse- loud music playing, trashy looking environment, and absolutely no order. They'll try and bate you in with a pr First of all this place is a madhouse- loud music playing, trashy looking environment, and absolutely no order. They'll try and bate you in with a promise of a price and take that price away as soon as your ready to commit. I even saw the number in Writing! I was told that the price was too good to be true by my bank; they were right. Can't stress this enough: Avoid this dealership!! Don't waste your time. The General Sales Manager, Alex Gonzales, is a serious joke. He masks deception as "just business". Seriously, it's just BAD business! Ben More

Great Experience Buying My Son's First Car Scott Goldner was our sales associate and his non pressure style made buying first car with my son a pleasant and educational experience. First, the Scott Goldner was our sales associate and his non pressure style made buying first car with my son a pleasant and educational experience. First, the car advertised was exactly as promised, which is always a good place to start. Then I feel that he took the time we needed to make the most informed decision possible. Sure there was the typical back and forth negotiations, but I actually enjoy the process. In the end I feel we got a fair deal on a solid car -- a certified pre-owned 2012 Honda Accord coupe with 24k miles. This is a car I think my son will enjoy driving for many years to come. More

Great Experience buying my Honda Civi Ignacio Jimenez was my sales rep. He went over the 2013 Honda Civic (that I purchased) with me and made sure I understood how everything works. Ignac Ignacio Jimenez was my sales rep. He went over the 2013 Honda Civic (that I purchased) with me and made sure I understood how everything works. Ignacio was very knowledgeable and answered any questions I had about the car, he even setup the Bluetooth sync with my cell phone. Johnny was he finance person who handled the paperwork. Had a very positive experience here no pressure to purchase any additional service, they had to ask but when I declined they did not press the issue. Was able to purchase the car at a great price, and I will definitely recommend friends to come here for their Honda purchases. More

AWFUL EXPERIENCE! LEFT DEALERSHIP IN A HAZARDOUS VEHICLE!!! This has been the most upsetting experience trying to get my car repaired that I have ever been subject to! I brought my car in for an issue with the This has been the most upsetting experience trying to get my car repaired that I have ever been subject to! I brought my car in for an issue with the crankshaft, and within hours of leaving the dealership the under-shield fell from my car, and was dragged for miles as I drove the freeway. At least 4 people felt it necessary to wave me down, as my car was emitting sparks. I feel lucky that my passengers and I were not seriously injured. The next day I found out that my car's under-shield had been secured using tip ties and a bolt (which had been the obvious cause of the sparks). When I called to speak with someone about the negligence I had witnessed, all I heard from the staff members was that they weren't responsible and they were unwilling to fix my car. I asked to speak with the general manager, but I was told that he refused to speak with me unless I came in to the dealership in person. I had explained to several people several times that I did not have the time to bring my car back, again, unless my car was going to be repaired (especially since they always have an issue shuttling me to/from work), and that any communication could be handled by phone or email. I was told that the general manager refuses to communicate with my by phone or email, I imagine so that I won't have any record of what he had to say. I'm not going to go all the way down to the dealership in Downtown Los Angeles so that the general manager can tell me in person that they won't fix my car, which is exactly what I believe would happen. All I was offered was a free oil change in the future, which I found to be deplorable. An oil change in the future won't fix my car now. At the end of the day, this all might have cost them $200 to fix, if that (something they quoted me at $330 for), and it boggles my mind that after a week, I'm still dealing with this issue. Hopefully, once I get in touch with Honda's corporate offices tomorrow, I will see some resolution. DON'T GET YOUR CAR REPAIRED AT THE HONDA OF DOWNTOWN LOS ANGELES!!! More

BUYERS BE WARNED! THEY WILL SCAM YOU WARNING: DO NOT BUY USED CARS HERE!!! I came here in October '14 because I was looking for a Certified pre-owned vehicle. I heard too many horror s WARNING: DO NOT BUY USED CARS HERE!!! I came here in October '14 because I was looking for a Certified pre-owned vehicle. I heard too many horror stories about dealerships selling lemons, so I did my research and found a 2008 Accord coupe that I liked. I met with a salesman, Neuman and told him about the car I saw on the website, listed under the pre-owned certified section. I asked him MULTIPLE times if the car was certified. He said yes, and even proceeded to show me a pamphlet of the 150+ point inspection that comes with each certified vehicle. When he brought the car around, it was making noises. I asked him about it, but he gave me a confused look saying "What noise?" I figured it wasn't a big deal because the car was certified. It was from 2008 so I thought the parts may be old but still good, since it MUST have passed the certification process. I took his word for it and went for a test drive. Then the negotiations followed and I drove away with my "new" car after 5 grueling hours at the dealership. Fast forward 4 months, my car's engine light comes on. It's time for the oil change, but the car starts making strange noises. I take it to the dealership and ask them to check out the noise. Surprise! It's a power steering pump issue and it will cost me $2000+ to fix it. What a fool I've been. Still, the car is certified and I was confident they would take care of it, because they never should have sold that vehicle if it didn't pass the certification process. WRONG. The guy who hands me the bill looks at me and tells me my car is NOT certified. I walk over to Neuman and ask him why my car is not certified. He doesn't know and says it should be, if that's what he had told me couple months back. He tells me to "check the paperwork because it should all be in the papers." I drive home and scramble through all the papers, and that's when it hits me. They never gave me any certification papers. I ask him why he had lied about the car being certified. He says he doesn't know and doesn't remember. So, this is my naivety. I should have had my guards up, regardless of how nice Neuman was toward the end of the night. I was more worried about financing and negotiating prices that I had took Neuman at his word, instead of asking for the proof. Maybe he decided to leave out the certification and they changed it after I left. Or maybe the car was never certified and Neuman had just lied about it to sell the car. After waiting a week for a response, I informed Gladys at Honda of DTLA that if she doesn't respond before 5pm today, I would follow up with my own course of actions. So I will break it down for you. First, I'm going to leave bad reviews on ALL the internet dealership reviews. Second, I will fill out the Customer Satisfaction Survey and leave the proper reviews. Third, I will file a complaint with the Bureau of Automotive Repair. Fourth, I will follow up with a complaint to the State Attorney General. And LASTLY, I will contact every single Yelper on this page that has left a negative review. I will look into their situation and if it seems like they were screwed over just like I was (and was never compensated), I will ask them to repeat steps 1-4 with me, and make sure the State Attorney General hears about this dealership. More

Swindlers.Smoothtalkers.Scammers. Brought in my honda fit because it was hiccuping and losing power. MARC UCHIYAMA was unfortunately the cold and unattentive sales rep who was designat Brought in my honda fit because it was hiccuping and losing power. MARC UCHIYAMA was unfortunately the cold and unattentive sales rep who was designated to advise me on the matter. As I described the issue, he refused to make eye contact with me instead cutting me off midsentence and telling me I needed this service that service done to my vehicle when no mechanic has even approached my vehicle to glance at it. So he's throwing all these options at me while I still try to clearly confirm the problem to him which he replied vaguely "uhuh I understand" "ahh I see" without a word or further concern, he brings over a form and slams a pen on top of it and twlls me to pick it up in 4 hours and "it'll be 300 bucks". Surprised by his eagerness to get me to agree and pay and leave, I asked again if this service qill improve my cars performance in which he replied "YEs". Three daya later my car stalled while going 50mph on the freeway. When I returned and tryed to explain my dissatisfaction, john jacinto stated "I should get a lawyer if I want anything done about it". I was shocked. I then spoke to AlvinFike who relentlessly tryed to offer more discounted services (which all salespeople are programmed to do for the rest of their lives) instead of admitting their wrongdoing and attempting to solve the problem. HonDA sold me falsely packaged services and to top it off didn't change my sparkplugs and changed my oil even though I got it changed a week before. Unprofessional. DISHONEST. INSULTING. TAKE YOUR CAR SOMEWHERE ELSE TO GET SERVICED. ALL THEIR STAR RATINGS ARE FOR NEW CAR PURCHASES. PRETTY CUT AND DRY PROCESS THAT MOST GULLIBLE PEOPLE BELIEVE THESE PEOPLE HONESLTY WANT TO HELP THEM. THESE SALES PEOPLE DONT CARE ABPUT THE CONSUMER. BELIEVE THAT IN YOUR HEART. More

Worst Experience Ever As A Customer Paid this dealership a down payment and then before signing papers we decided to go somewhere else after a salesman completely talked down to my wife Paid this dealership a down payment and then before signing papers we decided to go somewhere else after a salesman completely talked down to my wife and belittled her, and then mailed us the lease papers reducing already negotiated terms (basically trying to cheat us out of what we had agreed on). After finding a much better dealership (Honda of Santa Monica) we were easily helped and secured a lease. We called this dealership informing them to go ahead and process the refund process to which they acknowledged their lack of customer service and that they dropped the ball and would have refund back in our account by two to three business days. Well, we are being told on the third business day (this past Friday) they never processed it and we are having to consider taking legal action against the dealership because we can't trust anything they say at this point. Never had a worse experience as a customer anywhere. More

Inspection on my 2013 Civic EX.. Went to Honda of Downtown L.A. for a 21 Point Inspection on my 2013 Civic EX. Juan Salazar was my service advisor for today and hopefully for all my f Went to Honda of Downtown L.A. for a 21 Point Inspection on my 2013 Civic EX. Juan Salazar was my service advisor for today and hopefully for all my future services. He's a really great guy, courteous too. I underestimated their services due to the Yelp reviews I've read. But my service was 100% !!! Thanks Juan Salazar... More