Honda of Downtown Los Angeles

Great customer service Roxy and Van worked great to get me approved and I got the car I wanted. Accord Sport Special Edición 2017 and I am first time buyer. I highly recomme Roxy and Van worked great to get me approved and I got the car I wanted. Accord Sport Special Edición 2017 and I am first time buyer. I highly recommended them and they speak Spanish and Armenian too. More

The managment made up for it and helped me out . I change my review thanks to their new management staff. I would go back and buy more cars from them and send family and friends too. I change my review thanks to their new management staff. I would go back and buy more cars from them and send family and friends too. More

Best care buying experience!!!!!! Very helpful, they are willing to work a deal and get you to your desirable monthly payments. Thank you Honda of Downtown LA. I would highly recommend Very helpful, they are willing to work a deal and get you to your desirable monthly payments. Thank you Honda of Downtown LA. I would highly recommend this dealership. More

Horrid experience, everyone lied Horrid!!!I would give this Dealership and its employee's negative stars if possible. I emailed on a Monday about a used Odyseey and was contacted by M Horrid!!!I would give this Dealership and its employee's negative stars if possible. I emailed on a Monday about a used Odyseey and was contacted by Miranda and told the car was on the lot. Show up and low and behold it's not on the lot it has been sold over the weekend. So we drive all the way downtown for a car that doesn't even exist. So now we are dealing with Josh who starts trying to sell us on another deal, we listen to his offer decide we are not interested at the moment and leave. Later we decide that the offer Josh promised us actually doesn't sound so bad so we call him back, he promises us a price at all in and we call this morning to come see the car. So they say come in a manager also guarantees us the price Josh has quoted. We get there and Josh is not there but now we are dealing with Norma. She also says if thats the number we were quoted yes that is what we get. So we test drive the car, and are pleased but then of course she comes back, now her manager wont honor the price that 3 different people have guaranteed us. He comes over and tries to give us his speech about how it's just too low and he's doing us a favor by offering us this other price. No regard for our time (I am 9 months pregnant and have 2 kids that I need to get watched), they lied twice to get us down there only to then change the original agreement. This is why people hate car dealerships. Do not go here! They will lie to get you in and then switch the deal and hope you are too tired to care. Oh and as soon as I posted a bad review on yelp a new manager who wasnt even there and did not speak to us claims we asked for a nicer model car, which is another total lie. After 3 people confirmed the car and price we came to buy it and then were told it would be more. So watch out even people not there will lie about everything!! More

Ignores Do not trust this dealership. I made a horrible mistake buying a 2016 HRV from them. I have been calling the dealership for days, left over a dozen me Do not trust this dealership. I made a horrible mistake buying a 2016 HRV from them. I have been calling the dealership for days, left over a dozen messages, and now I have been waiting inside the dealership for almost 2 hours. I wish I could go back in time and not have bought a car from here :( More

Excellent experience! Went to at least 6 different honda dealership and got a great offer with 2 of them. Then i called honda downtown and spoke to A sales person name Davi Went to at least 6 different honda dealership and got a great offer with 2 of them. Then i called honda downtown and spoke to A sales person name David Choi. This guy is awesome! I told him what I'm looking for and the deal i wanted and he asked me to come by and see him and he said that i won't be disappointed! The guy actually came to work on his day off just to meet us. He gave me the deal i cant resist! But, i didn't stop there and ask david if i can speak to his sales manager Mr. Dan Gene! Man, Dan is A great guy and so easy to talk to! He gave us even lower out the door price and gave us everything i wanted in the car more than i expected! Even the other honda sales manager cant compete with the price so We came home with 2017 The Accord EX-L! Mr. Dan Gene gave us his personal cell number just incase we run into some problem with the car! We will definitely come back to see these guys this November so we can get a better deal again on the pilot we are planning on getting! I highly Recommend this dealership! They took really good care of us! 5 Stars! More

Excellent experience My car was towed for service due to theft of my catalytic converter. I was very overwhelmed and upset from the events of the day. Every single emplo My car was towed for service due to theft of my catalytic converter. I was very overwhelmed and upset from the events of the day. Every single employee that I came in contact with was extremely nice, respectful and helpful. Even though as individuals they were not making money off of me because I wasn't buying a vehicle, they all took the time to help with my needs and even took extra time to give me tissues and verbal comfort during this stressful time. With customer service like that how can you go wrong? I recommend them for car buying needs or service needs. I will surely use them for my needs. More

Worst Honda Dealership ever!! My review is only for the Service department at Honda of Downtown Los Angeles. I had previously drive in to the service department without an appoin My review is only for the Service department at Honda of Downtown Los Angeles. I had previously drive in to the service department without an appointment to have a window inspected and upon waiting over 15 for someone to even acknowledge me. A service representative walked towards me chewing his lunch in front of me just to inform me that I must have an appointment which my first reaction was to feel disgusted by the way their service staff conduct business. Upon taking my issue up with the manager because they have a sign saying " If you're not completely satisfied please ask for the manager" which I did and nothing was done. When I received their follow up survey I was truthful to best of my knowledge and left them a bad review because I wasn't completely satisfied on the way I was treated at the service department. Fast forwarding months ahead I had a major safety seatbelt malfunction and regular B1 service but upon looking up my VIN number I was immediately inform that they were refusing service and was noted by their Dealership manager Carolyn, which is obviously retaliation and discriminated against me. I had referred more than 10+ family and friends to their business but that will stop and we will all go elsewhere for service needs. This is the worst dealership I had ever conducted business with ever and recommend everyone else go elsewhere. Look at all their reviews you will see I'm not the only one that feels the same way about Honda of Downtown LA. More

Tire replacement I came in to have my tire replaced and was given the best customer service ever, Mr Juan Salazar and Mr Darryl Wallace. These two gentlemen we the I came in to have my tire replaced and was given the best customer service ever, Mr Juan Salazar and Mr Darryl Wallace. These two gentlemen we the best. Thank you, Harry Johnson More

Excellent Service My appointment was 11 AM, November 11, 2015, but I was at the service center 30 mins. earlier and I was a attended right away with friendly staffs, b My appointment was 11 AM, November 11, 2015, but I was at the service center 30 mins. earlier and I was a attended right away with friendly staffs, by Bernabe Nava and John Jacinto. I have nothing to negative to say since I bought my Honda Civic 2014 at Honda of Los Angeles. I appreciate very much and more power sales to you. More