Honda of Clear Lake

Their service department AWFUL! Service advisor Michael Tooley is rude and unorganized. During an oil change at HCL, I was told that multiple things needed to be done. These things Service advisor Michael Tooley is rude and unorganized. During an oil change at HCL, I was told that multiple things needed to be done. These things had just been done elsewhere but since it wasn’t in their system they wrote it up stating these things were in “bad condition”. I don’t even know if they actually look at the vehicle to see what needs to be serviced. The prices are another problem. It’s just ridiculous. More

I will echo the horrible service at Honda of Clear Lake on cancelling the oil change service plan. I went on Saturday and was told the rules had changed. They would not be honoring the service plan. The le on cancelling the oil change service plan. I went on Saturday and was told the rules had changed. They would not be honoring the service plan. The least they could have done was send a letter letting us know that the service was cancelled so I didn't waste my time. I have owned a total of 4 Honda Odysseys since 2000. The last 3 were purchased from Honda of Clear Lake. To wait over 2 hours for an oil change, is unacceptable. When you walk in the door no one greets you and you don't know where to stand or who is next! The service has not been good since moving to the new location. I have been a die hard Honda customer but this is my last Honda! I know nothing comes of these reviews but hopefully it helps the next person. :( More

I brought my Ridgeline in for an oil change and discovered that lifetime means the period that the dealership is owned by that company. John Eagle Auto Group sold out Clear Lake Honda to Lithia Mo discovered that lifetime means the period that the dealership is owned by that company. John Eagle Auto Group sold out Clear Lake Honda to Lithia Motors Inc. which decided o cancel the previous lifetime oil change packages as of 28 July 2022. I just bought a 2022 Passport and thankfully I didn't buy their lifetime oil change package. I can see them rotating ownership every few years to purge those long-term owners from programs they think are costing them money. More

Dishonest dealership, they cancelled my oil change subscription that i pair for, i bought the car in 2019 and my car is under 60k miles. The oil changes where good for 5 years or 60k miles. Don’t buy subscription that i pair for, i bought the car in 2019 and my car is under 60k miles. The oil changes where good for 5 years or 60k miles. Don’t buy from bs dealer. They will do anything to get you to buy a car. More

Over charge for the service when customers find out , they promised to refund but never do. I went there on 07/14/2022 to have my car service . Total package services is 620 they charge 780. I asked the they promised to refund but never do. I went there on 07/14/2022 to have my car service . Total package services is 620 they charge 780. I asked them they said they overcharged but until now I didn’t get my refund yet I may do something else to make this fix Who ever bring car to this dealer for service have to be careful More

I have purchased 3 vehicles from Honda of Clear Lake with one of the reasons being the free lifetime oil change, then without notice they decided to discontinue the service. Not holding to their promise is one of the reasons being the free lifetime oil change, then without notice they decided to discontinue the service. Not holding to their promise is very disappointing and dishonest. I will never use this dealership again. More

They are a dishonest dealership as they do not honor free oil changes as they promoted and emphasized during the sale of the new Honda.. oil changes as they promoted and emphasized during the sale of the new Honda.. More

Twice, now, they've suddenly decided that they weren't going to honor free oil changes while I was still within the terms of the contract. Throw in that it takes three hours to get it changed, and it's pr going to honor free oil changes while I was still within the terms of the contract. Throw in that it takes three hours to get it changed, and it's pretty obvious that this company lacks the ability to properly manage a service department. Save yourself multiple headaches and don't buy from here. Oh, and they completely missed a bolt sticking out of my tire and said it was probably the temperature change that made my pressure light turn on. I don't know if it's laziness or incompetence, but both are unacceptable. More

Horrible customer service from sales advisor Eddie Guillory. This will be the first and last time I come to get an oil change here. I arrived at 6:45 AM and was the fourth person in line. I knew from Guillory. This will be the first and last time I come to get an oil change here. I arrived at 6:45 AM and was the fourth person in line. I knew from the very beginning there would be a wait time which is understandable. When the service doors open at 7AM I was pushed to the last. I told Mr. Guillory that I’ve been here since 6:45 am and he said his response is to wait in line. We decided to purchase the vehicle from Honda Clearlake due to the excellent customer service but when it comes to the service department is horrible. There has to be better way for this dealership to track who comes first rather than just push people away. Will definitely take my business somewhere else. More

John was a perfect salesman and was extremely professional I recommend to anyone to go with him. professional I recommend to anyone to go with him. More