Honda of Clear Lake

My experience with this dealership was more than RIDICULOUS! This totally surprised me simply because I've heard such wonderful reviews (including opinions on this site). SO, to say the least, GET R RIDICULOUS! This totally surprised me simply because I've heard such wonderful reviews (including opinions on this site). SO, to say the least, GET READY! :) The salesman that assisted me was more than wonderful. Truly, I can't give him enough credit. Together, we handled the paperwork, HE COPIED MY DRIVER'S LICENSE, finished it all, and signed it, drove away hoping to live happily ever...well 2-3 years. However, about a week or more later (on a Tuesday) a manager of something (completely illiterate, btw) called and informed me that my DL was expired and I'm not legally allowed to finance a vehicle. I was a little surprised because I had never had to renew my license before and was unaware it had expired. I apologized ALOT and said I will have it taken care of by the end of the week. My company was hosting a CEU course Monday the following week and, us education nurses were SUPER busy. He said by Friday will be fine. I took off Thursday afternoon to renew it. Thursday morning I go out to my vehicle, and well, it no longer existed. Honda of Clear Lake had it towed back to them a day before they said it was an issue. I received no rhyme or reason. I understand I was wrong too, but your word is all you have right? I was also told not to try and buy a vehicle from them again. As if I would try! More

The complaint is mainly about the quality and transparency they work with. I had bought a 2006 Chevrolet and it was not very expensive. I was ready to accept the fact that it may have some proble transparency they work with. I had bought a 2006 Chevrolet and it was not very expensive. I was ready to accept the fact that it may have some problems for the price it was sold in. Now, I had the right to know if there was any major failure with any critical component of the car and hence I repeatedly asked her if the car has any major issue. I was told throughout that most of the things have been looked into and it's a great deal for the price. And hence I bought this car as nothing looked problematic and I trusted her words and thought that they must be fair since they are authentic honda dealers. But a week after I bought the car, it stopped running and upon checkup the mechanic told me that the catalytic converter was damaged and the whole exhaust was badly choked! I never knew they would resort to bad practices to sell the car anyhow. All she kept telling me later wen I called her up later with this problem was she never knew about the problem herself as she was not authorized to see the service record. Common, are you kidding me? You are selling the car and you don't even know that the car has a major problem?!! Never deal with this sales representative I had dealt with as she would just not try to dupe you but also would behave rudely despite u talking politely to her (I talked to her politely even though I was mad with deception she had thrown at me, but she was very rude with me despite her mistake). More

John was cordial and courteous to me and my wife. He asked what our needs were and exceeded our expectations. We drove out of the lot a short time later with exactly what we were looking for. He also ca asked what our needs were and exceeded our expectations. We drove out of the lot a short time later with exactly what we were looking for. He also came with us to our home and drove our trade-in back to the lot to save us another trip. This was the most fun I have ever had shopping for a car and I am 67 years old! Thanks John. More

When we walked inside and before the door was closed we had a warm greeting from an angent. We told him we were there to meet Tom @2:30. The sales manager David gave us another warm greeting and he let Tom had a warm greeting from an angent. We told him we were there to meet Tom @2:30. The sales manager David gave us another warm greeting and he let Tom know that we had arrived. Tom popped out of his office and greeted us and we followed him to his office. He had asked us a few questions to see what brought us in to see him. While chatting Tom filled out the application. He was back with a congrats in less than 5 min. He then introduced us to his best sales agent Angel. He was very professional & knowledgeable. He was also great at keeping everything moving along! We did a test drive and of course I said yes to it. We got back and before I knew it we were signing thr paperwork for my Honda CR-V. By the time that Raheel finished up the paperwork with us the car was cleaned up and ready to be delivered to us. Angel then showed us many more features on my new CR-V ANC he synced my phone up to the Bluetooth :) Our next vehicle will definitely be from Clearlake Honda! From start to finish was a breeze! More

I've never purchased a vehicle at Honda of Clear Lake, but when I was stuck on the side of the road with an over heated car, I called them as they were the closest Honda dealership. Troy answered t Lake, but when I was stuck on the side of the road with an over heated car, I called them as they were the closest Honda dealership. Troy answered the phone and took care of everything! A tow truck covered by my insurance was there in twenty minutes and he had a loaner car waiting for me when I arrived! I was out of there in five minutes! My car was ready in three business days and Troy worked with my insurance ( a rock knocked a hole in my radiator) and replaced the condensor fan under my warranty since it got too hot and went out. I've never had service so good and was so pleasantly surprised! I'll be buying my next Honda from Honda of Clear Lake!! Thank you, Troy!! Kathy Bieri More

I sure wish I had read the reviews!!!!! The star rating I sure wish I had read the reviews!!!!! The star rating is difficult for me - everyihing was good on the day I purchased, BUT did it change after!!! I sure wish I had read the reviews!!!!! The star rating is difficult for me - everyihing was good on the day I purchased, BUT did it change after!!! I discovered I had been totally lied to, to the point I consider deceptive trade practice. I was told my finance company required a fee (attached to the price of car), extended warranty and gap insurance. All untrue!!! In the process of canceling the warranty and gap ins, but won't be able to change the price. I "signed" - now stuck!! I'm just sorry I also have to use them for oil changes, I'm hoping to get that changed. I never want to step foot in there again! STAY AWAY AS IF THEY HAVE THE PLAGUE!!! More

I loved Dr. Will. He knew everything about the cars and is a very sweet and caring person. My complaints are on the management. My parents were also going to purchase a new pilot from them but the manager is a very sweet and caring person. My complaints are on the management. My parents were also going to purchase a new pilot from them but the manager wouldn't beat a price from another dealership. They let them walk over a measly $200. The other dealership gladly lowered the price by $200 and my parents bought there. If I had it to do over again I would have purchased from another dealership. They also scratched my brand new car while they were detailing it. I was still in the finance office when it happened. They promised to knock off another $300 and repair it. They gave me a loaner and a few days later I came back in to get my new car. They were still tinkering around with the $300 and Dr Will was actually going to give me a personal check for it. Eventually the dealership cut the check. Dr Will is the only good thing about Honda of Clear Lake. More

First off, let me state that Dr. Will is the ONLY thing I can give a #5 rating. He is a kind, caring, and compassionate person. I have purchased from Clear Lake Honda in the past with no problems. This ti can give a #5 rating. He is a kind, caring, and compassionate person. I have purchased from Clear Lake Honda in the past with no problems. This time it was different. I have never been treated so shabbily in my life. I am currently retired and recently widowed. I feel that I was being discriminated against because of my age and being retired. I asked the financial person why all the change in attitude toward me and his reply was "Because you were working then". I couldn't believe my ears. They also wanted proof of where I get my income, (that I feel is a very private matter) and proof of residence. I've had the same home for the past 45 years and it does not have a mortgage. Yes, now listen to this, they also said I would need a co-signer. Excuse me, at 68 yrs of age I need a co-signer. BULL. Needless to say, I walked out and NOT in a good mood. Wanting a new CR-V for my last major purchase in this life I looked on the internet for another Honda dealership. Low and behold, Big Star Honda popped up and in a convenient location for me to drive to. I can't believe that two dealerships can be so different as night and day. Can you believe, I was treated like a customer. James Zurga was my salesperson and MJ worked with the finances. I was treated with respect and understanding. I couldn't have asked for any better than these two guys. I was in and out in less than 2 hrs. and I got a GREAT deal. THANK YOU BIG STAR HONDA More

I was interested in a Mazda CX-9 and called to confirm they had it and made an appointment. It was an hour drive and upon arrival they said it was sold the day before but wanted to show some other cars. I they had it and made an appointment. It was an hour drive and upon arrival they said it was sold the day before but wanted to show some other cars. It was the old "bait and switch" but the audacity of blatantly lying to get us there was appalling. If they are this dishonest there's no way I'd ever buy a car from them! More

Eddie is personable, polite and HONEST! A mechanic who is honest is difficult to find. I hope I never have to move. He describes what is wrong with my car where I can understand. He does not lie like oth is honest is difficult to find. I hope I never have to move. He describes what is wrong with my car where I can understand. He does not lie like other service men I have dealt with at other dealerships. He takes care of me as if I was his only customer: always going out of his way to please. He takes personal interest in me and my vehicle. Thank you Laurie More