Honda of Clear Lake

I am another one who would give a zero if possible. I had to have my car towed. The service advisor "forgot" to tell me they were on a "four day turnaround." Those were the first two deceptive state I had to have my car towed. The service advisor "forgot" to tell me they were on a "four day turnaround." Those were the first two deceptive statements. It took a week before they even looked at my car. They they had to order the part. Anyway, it's two weeks and two days and still no car. I wish I had seen this site before I had my car towed! More

We bought a 2020 Nissan Rogue SV AWD in April. The car was in good shape and had a clean Carfax report. We were told they had done a thorough safety inspection and that the brakes had been replace The car was in good shape and had a clean Carfax report. We were told they had done a thorough safety inspection and that the brakes had been replaced. We paid 21k cash for the car and opted for the extended warranty. Within 3 months we had returned to the dealer due to some minor but obvious issues that should have been addressed prior to sale, and then we had to file an $8000.00 repair claim due to cracked and separated control arm bearings, a leaking torque converter, and replacement of the rear differential. The Nissan folks said these were not normal issues and that it was likely involved in an accident. We were deceived and lied to, and the worst part is that they knew we were buying this vehicle as the main transportation for my 3-year-old nephew. I would not recommend purchasing a vehicle from this dealership. The whole story: We found the salesman to be very polite, helpful, and was not aggressive. When we got home, we noticed a noise that sounded like it was coming from a rear tire, we also found that when we tried to fill the windshield wiper fluid, it all poured out the bottom of the engine compartment. This was a little alarming because the reservoir was shattered, which seems unusual and should have been caught on the inspection. We contacted the sales guy and he put us in touch with the Service Department manager. We arranged to bring the car back for them to inspect. Unfortunately, they were unable to identify the noise from the rear axle, but they did replace the reservoir for the wiper fluid. As soon as we got home the noise started up again. We took it to another mechanic, and he said maybe it was a wheel bearing, so we went to a wheel bearing guy, and he said it was not a bearing, he thought it was the rear differential. We tried to schedule it at Honda, but it was a 5-day lead time just for diagnostics, so we called Clear Lake Nissan to see if they also accepted the warranty, and thankfully they did. They replaced the rear differential, both front control arms due to cracked bearings and separation, and the main seal for the torque converter. These issues were confirmed by the inspector from the warranty service. They came out to take photos and verify the work due to the astronomical cost of the repairs. Because we had the warranty, we only paid $100 for the deductible, but the overall cost was more than $8000.00, I am thankful for that, but just knowing that we could have ended up with that kind of bill so soon after purchasing is insane. Buyer beware and definitely opt for the warranty. More

I spoke and texted with Abdal, we agreed on an amount for the pre-owned car we wanted. We told him we were on our way and lives really far so would take us a while to get there probably more like 2 hrs. He t the pre-owned car we wanted. We told him we were on our way and lives really far so would take us a while to get there probably more like 2 hrs. He texted when we were almost there that another buyer was looking at it. Why wouldn't he hold it when he knew we agreed on price and were on our way. Seriously! That wasted 2 hrs there and back for nothing. Horrible! This was going to be for my daughter and now we are at square one. More

After finding out my less than a year old van has a recall on it, I contacted the dealership. They said they had the part and could fix it. And when I asked if I could schedule an appointment to have i recall on it, I contacted the dealership. They said they had the part and could fix it. And when I asked if I could schedule an appointment to have it fixed , I was informed that they don't do that. I would have to drop my car off today (monday), and someone might get to it on friday. I informed them this my vehicle I use for my kids, and I can't go a week without it, especially when my vehicle wouldn't be getting worked on. It would be just waiting in the lot. When I inquired about a loaner vehicle I was informed that they don't do loaner vehicles, but I could rent one from them, but they don't have any available (presumably because they are all rented out to individuals whos cars are sitting in the lot not being worked on). The idea that a dealership won't schedule a service on a vehicle they were more than willing to sell me is unbelievable and unprofessional More

I would give it a zero if possible. There is no honor, customer care or interés whatsoever in this business. We bought a Pilot 2019. We got a package for service. When we took it to be There is no honor, customer care or interés whatsoever in this business. We bought a Pilot 2019. We got a package for service. When we took it to be serviced they informed us that the dealership had changed ownership and they will no longer honor any deals made with the prior owner. This week we went to take care of a recall. Since this is the only Honda dealership near us we figured “is just a recall, how can they make it bad?” Well, they did. We got there just as they opened. The service person told us we need it to leave the car there for 3 days. They were not even going to look at it, it just had to stay there until its turn to be looked at. We asked if we could make an appointment or if they could just call us when it was our turn. They said “no, it has to stay here in line waiting it’s turn or it will not be dine.” They do not have appointments and it is first come first served. I told my husband “maybe we should go to another dealership” the service person responded “maybe you should”. I do not think they care about their customers. We will never go there again. We went to Big Star Honda who has the best customer service, the got it done and just gained a new customer. More

Salesman told me the air conditioner vents went all the way across the dash but it is just cosmetic. How dumb am I to have trusted him. Then during the sale/purchase of the CR-V, the salesman include way across the dash but it is just cosmetic. How dumb am I to have trusted him. Then during the sale/purchase of the CR-V, the salesman included my trade into the purchase price of the new car. That is downright wrong. Still need to get an attorney to see if I can fight this. Basically I got nothing for my trade. More

Horrible experience with the service department. I bought my car brand new 6 months ago and it started making a horrible noise. It took 3 days after me calling repeatedly for someone to even look at I bought my car brand new 6 months ago and it started making a horrible noise. It took 3 days after me calling repeatedly for someone to even look at my car. They are now charging me $155 for a pebble that was supposedly causing this noise. I requested to speak to a manager but as of now nobody has reached out. Update: The manager reached out and gave me a corporate type explanation and was no help. They said they would “bump the price down” to $135 but after the fees I paid $157. These people only care about money. Oh by the way, they didn’t even wash my car after I paid $157. What a joke of a dealership. More

Not worth the headache! Service department complains about customers instead of doing their job. I have complained to manager who's response is I'll look into it or I unders Service department complains about customers instead of doing their job. I have complained to manager who's response is I'll look into it or I understand. Total waste! More

Had a problem with my Honda Pilot so I called Eddie Guillory for advice. He said the problem was my battery but it was only 2 years old so I didn't really believe him. Took the battery back to where Guillory for advice. He said the problem was my battery but it was only 2 years old so I didn't really believe him. Took the battery back to where we bought it to have it tested and turns out it was only pulling a portion of what it needed to start the car. The battery was replaced free of charge and my car is now running the way it should be. Once again Eddie came through for me and I greatly appreciate him. Thank you Eddie! More

We called after receiving a vehicle recall letter which said the needed repair would take 1-4 hours. The first "service" person my partner talked with said no, it would take 3-4 days, but he also claimed said the needed repair would take 1-4 hours. The first "service" person my partner talked with said no, it would take 3-4 days, but he also claimed to have no knowledge of the recall - not sure how to estimate time required for an unknown task. So I texted to find out which was accurate and received a response that my question had been referred to the service department. Silence. Silence. The next day I asked again for a response and finally received a call from the service manager. I was told that the repair might take as little as an hour but could require an overnight stay if supplies had to be ordered. That made sense, so I made an appointment (you know, where you promise to be there and they promise to do the work…). My partner took the car as scheduled and settled down to wait for the work to be done or for the requirement for more parts to be determined. After a wait, someone said it would be several hours before they could look at it (so much for an appointment!) and that their shuttle would provide a ride home. After another wait they said we live too far away and offered a company car to get home - that was very nice. The next day we were advised that they are just so busy they might not have our car ready for another three days - i.e., a total of five days at Honda Clear Lake (remember - there WAS an appointment...that might take 2 days if parts had to be ordered) and that they would charge $20 per day for the rental car. The problem, according to the person we spoke with, was not anything to do with the work needed for the car - they hadn’t even looked at the car yet - but the problem was the very large volume of work at hand (remember - there WAS an appointment - a two-way agreement about showing up AND receiving service). So my partner went back, turned in the free-unless-we-just-can’t-get-around-to-your-car-today-rental vehicle and picked up our car. We made an appointment with another Honda dealer and the work was done in an hour and a half. Advice to car owners: be sure to ask what “appointment” means - does it have anything to do with when the work will begin or is it only about when you have to be there? Advice to Honda Clear Lake: look up the word “service.” More