Honda West

Service: initial oil change Associate's name is Rick. I was at a loss initially when I pulled in, as to what I start the process, when Rick approached me to ask if I been helped Associate's name is Rick. I was at a loss initially when I pulled in, as to what I start the process, when Rick approached me to ask if I been helped yet. He was friendly, accommodating and helpful. Service was performed promptly. Good job done! More

Great Amazing personal interaction , Great attention to detail. They took time to Keep me up to date on the progress and asked me if I wanted to proce Amazing personal interaction , Great attention to detail. They took time to Keep me up to date on the progress and asked me if I wanted to proceed with change in plan. More

Painless buying experience Went in late to look at a couple cars I have been looking at online. Wanted to see if they could hit the number I was looking for...They were able to Went in late to look at a couple cars I have been looking at online. Wanted to see if they could hit the number I was looking for...They were able to work out the price I was looking for an stayed late to make the deal. More

Sales man was awesome - service manager not so much I bought a pre-owned 2017 CRV. My sales rep, Khoa, was great. He worked with me for over 3 months as I choose the car that was perfect for me and my b I bought a pre-owned 2017 CRV. My sales rep, Khoa, was great. He worked with me for over 3 months as I choose the car that was perfect for me and my budget. I was so excited about my new car. The next morning my battery was dead and needed a jump to get it running. Once running, every service inquiry was popping up on my dash. The dealership opened at 8 but took until 8:35 for someone to pick up the phone to help me. The service team took my car right away and expedited my service. The problem was that when I talked to the Service Manager Marc, he didn't do much to make me feel better that my BRAND NEW car was already at the dealership. It was more like "We expedited your service, what else do you want" I realize they see hundreds of cars a day and deal with a lot of people. I just wanted peace of mind and maybe something for my trouble as a good faith gesture. More

Snobby Sales Representative We came to Honda West in Las Vegas with an intention of buying a brand new 2018 Honda Fit LX. At the entrance, a cold sales representative greeted us We came to Honda West in Las Vegas with an intention of buying a brand new 2018 Honda Fit LX. At the entrance, a cold sales representative greeted us and showed us the model that we were looking for. The dealership did not have the Fit LX model on the lot to test drive, so we took a more expensive model, Fit EX. The salesperson, Jilmar Esperanza, did not let us drive the car for longer than it takes to drive around the block where the dealership is located. He would direct us where to turn which didn't give us a chance to see how it drives on a highway. Before the test drive, Jilmar went through the price of the car and "reduced" all of the additional fees, which seemed very nice of him. However, after the test drive, he didn't let us discuss the price of the car, he went straight to collecting our information for financing and acted surprised when we didn't agree to buy the most basic economy car for $21,000. Not too long ago we bought a brand new Honda Civic LX CVT from AutoNation Honda East Las Vegas for $21,400. On the way out he seemed upset that I would not sign financing paperwork with my personal information so they can "keep them in the system." Jilmar did not come off outright rude, but his calm attitude and lack of dialogue creeped us out. Also, he assured us that we would not be able to find a cheaper option for the car that we wanted. As it turns out, we did. More

NO Appointment NO Problem Our 2013 Honda Accord would not start and required towing to Honda West. The battery would not hold a charge and needed to be replace. While there w Our 2013 Honda Accord would not start and required towing to Honda West. The battery would not hold a charge and needed to be replace. While there we had some additional serving performed and we were in and out within 90 minutes. The service technician was totally accommodation (Josh) and respectful. More

good service also didn't have an appointment, but they were able to service my car, which i was happy about Honda crv 2015 nothing more to say didn't have an appointment, but they were able to service my car, which i was happy about Honda crv 2015 nothing more to say More

ANTONIO sales person he's very helpful guided me for r8 car Antonio was very helpful and help me to pick up my first car,,, am really glad he guided me through the experience great service 100000 Antonio was very helpful and help me to pick up my first car,,, am really glad he guided me through the experience great service 100000 More

Good Service On the spot service very informative and helpful. Attended to your vehicles needs, suggested the service that was needed. All in all very helpful I h On the spot service very informative and helpful. Attended to your vehicles needs, suggested the service that was needed. All in all very helpful I highly suggest! More

Service and the Honda West Team Colby, the service writer, was very helpful and guided me through the experience. I take my Accord nowhere but to this dealership. l have complete c Colby, the service writer, was very helpful and guided me through the experience. I take my Accord nowhere but to this dealership. l have complete confidence in the Honda West service team. More