Hinshaw's Acura

Disappointed I purchased a used 2008 Avalanche from this dealership in January 2017. The original listing had the vehicle posted for 20,995 with 75,xxx miles. I wa I purchased a used 2008 Avalanche from this dealership in January 2017. The original listing had the vehicle posted for 20,995 with 75,xxx miles. I was looking for an Avalanche in particular and due to the options (fully loaded) and mileage I decided the drive would be worth it from Marysville. Before leaving I asked the salesman (Nick Ury) to let me know of any issues with it that he could find, no matter how minor. He advised me the vehicle was in excellent condition with nothing wrong. Upon getting to the dealership I found out that it actually had 123,xxx miles and found that the back up camera wasn't working and the tpms light was on. They agreed to fix these items and lower the price according to milage. The rest of the truck was clean so I moved forward with the purchase. Excluding the items he missed as well as the mileage (kinda important), Nick was very professional and easy to work with. The process was quick and easy which was appreciated. However, before I even received the license plates for the truck (appx. 2 weeks later) I got 2 check engine light codes (different, unrelated codes) and a "service suspension" message appeared. I also located a few other minor repairs that needed attention but wasn't too put off by this as it was to be expected (used car after all). The codes and message coming on at the same time, however, makes me believe it was possibly cleared prior to my purchase without repair and does not seem to be a normal or expected issue. I attempted to contact the manager and he was not willing to work with me on this as he stated the vehicle was purchased "as-is". I did have a pre purchase inspection completed the day after I purchased it but at this time the codes had not since reappeared yet. I originally believed that I was going to be taken care of as this dealership has an outstanding rating as well as it being an upper echelon type dealer. I was wrong and will be purchasing my future vehicles through private party sales instead. More

Kelly Stallcup does a great job in the service department I appreciate and trust his advice when it comes to maintenance on both my wife and I's car. I have multiple friends that bring their cars to Kelly I appreciate and trust his advice when it comes to maintenance on both my wife and I's car. I have multiple friends that bring their cars to Kelly for service and they also appreciate his dedication to customer service. Thanks Kelly........ More

Amazing, quick, friendly! Had such an amazing experience at Hinshaws Acura with Nick Ury in sales, and Mark Hansen in finance. Buying my first car from them was quick, enjoyabl Had such an amazing experience at Hinshaws Acura with Nick Ury in sales, and Mark Hansen in finance. Buying my first car from them was quick, enjoyable and hassle-free!! I will always come see them when buying a car, thanks for all your hard work! More

Awesome service! The service department was super efficient and timely very friendly and great work done! My wife and I always use this service department and will con The service department was super efficient and timely very friendly and great work done! My wife and I always use this service department and will continue to do so More

Kelly and his crew in the Service Department are great. They take excellent care of me and my vehicles. I've been a customer since 2006 and have always had positive experiences at Hinshaw's Acura. They take excellent care of me and my vehicles. I've been a customer since 2006 and have always had positive experiences at Hinshaw's Acura. More

Excellent Experience! We appreciated working with Nick Ury, who made the whole car-buying process a relatively painless affair. Nick was informative, respectful and an over We appreciated working with Nick Ury, who made the whole car-buying process a relatively painless affair. Nick was informative, respectful and an overall pleasure to work with! We would definitely recommend Nick and Hinshaw's Acura. More

Buying a Acura RL Working with Nick Ury to purchase an Acura RL was a pleasure. His attention to details made the purchase a reality and I appreciate his effort. Ed J Working with Nick Ury to purchase an Acura RL was a pleasure. His attention to details made the purchase a reality and I appreciate his effort. Ed Johnson, the Financial Manager, also did an excellent job in obtaining the funds necessary to close the deal. After all the paper work was done and driving the car home, I felt very satisfied with the purchase. More

Thanks Nick! I was on a search for my first car for about two weeks. The first week I tried Honda of Seattle and my experience was more annoyed than enjoyable. The I was on a search for my first car for about two weeks. The first week I tried Honda of Seattle and my experience was more annoyed than enjoyable. The following week my mom sent me a link to Hinshaw's Acura page and I came across a used Jetta. I was really interested and gave the dealership a call to see if the car was still on the lot. Nick Ury, the salesman, was able to create a quick overview video of the car and sent it to me ASAP. The next day I test drove and set my mind to it and made a deal with Nick. Nick was a great salesman and was positive throughout the whole process. Because of him he has made my first car purchase very positive and I am so thankful to have open communication with him. Thanks Nick! More

"ENJOYABLE BUYING EXPERIENCE" David was a very knowledgeable, no pressure salesman, who spends as much time as needed to answer all your concerns. A top Hinshaw's employee! David was a very knowledgeable, no pressure salesman, who spends as much time as needed to answer all your concerns. A top Hinshaw's employee! More

David is the best! David was extremely knowledgeable on the car and made it an effortless sell. He also did his best to get us the best prices possible. We knew once we David was extremely knowledgeable on the car and made it an effortless sell. He also did his best to get us the best prices possible. We knew once we walked into his desk with all his awards, we knew window shopping would turn into a hand shake. He is an incredible asset to Acura. More