Highline Imports Inc.

When no other car dealership would help me get out of a When no other car dealership would help me get out of a terrible car situation, Jason Shaw at Highline Imports Inc., was absolutely, an answer to m When no other car dealership would help me get out of a terrible car situation, Jason Shaw at Highline Imports Inc., was absolutely, an answer to my prayers. I called Highline Imports, and spoke with Jason on a Saturday, went through the application process Sunday, and by Tuesday, I was in a new (new to me!) 2008 Infiniti g35. I cannot explain the relief that my husband and I felt to have someone to help us, finally. After going to dealership, after dealership, on the weekends, every time I left feeling like: A. they were trying to put me in what kind of car they wanted to put me in, and B. that there was no way possible to help me get out of the previous dealership catastrophe that encountered about a year ago. Jason kept me updated on any information as he received it. After he LISTENED to what kind of car I was looking for, and what the financial situation would be, Jason quickly got the numbers together to call me back and let me know that he thought he could help me. I went to Highline Imports, Inc. immediately to speak with Jason face-to-face. He quickly let me know where I stood, compared it to where I wanted to be, and was honest about what exactly he could do for me. Jason worked very hard to actually meet every request that I had in the very first conversation with him and kept me updated with every step of the way. More so, Jason actually gave me an UNDERSTANDING of the entire process. The true difference that made the entire experience even more comforting and reassuring, than any other car place that I went to (even Carmax), is that Jason kept trying. He didn’t stop. He continued to work diligently in finding a solution to help me. He would communicate with higher authorities at Highline Imports (manager or owner) to explore every option that he could to help me in my situation. What a blessing. Words cannot express what a blessing you are to me, and my family, to get out of the previous car situation. Thank you Jason so very much (and Highline Imports) for reminding me, and for showing me that there are still good people in the world that want to, and are WILLING to, put in the time and effort to help people in specific situations. Jason, you met every expectation, and beyond. You were God's answer to my prayers. Thank you again. Rami, I received your letter and business cards in the mail. I appreciate your follow up as well. As well as, Jason's additional follow up phone call to make sure that everything has been going okay with the car (it absolutely has! i love it!). Jason is a true asset to your company. I appreciate the opportunity and success of doing buisness with Highline Imports, Inc. Thank you again. More

From the time I met Jimmy Adams he was extremly honest and helpful in placing me in a different vehicle. I actually located the car on their website one night around 8:00 and to my suprise he responded al and helpful in placing me in a different vehicle. I actually located the car on their website one night around 8:00 and to my suprise he responded almost instantly with his contact information. I assumed I would receive an automated email the next day, if any at all. At no time did he or anyone else associated with Highline Imports pressure or hastle me into buying a new car. This has been a hard to find quality amoung most dealerships I've delt with. Jimmy and the rest of the associates kept it simple and quick with what I believed to be a good deal. This vehicle was for my wife, but for whatever it's worth I am considering revisiting them later in the summer for one of my own. For the first time in my buying history I left the dealership feeling good about the purchase; for this I highly recommend using Highline. Sincerely, Wes Spiller More

Friendly no pressure sales, comfortable environment, Rami and Stephanie assisted me in locating the car I wanted. Hope to make my next car purchase at Highline Imports. and Stephanie assisted me in locating the car I wanted. Hope to make my next car purchase at Highline Imports. More

I purchased a car on 12/1/11. From the beginning they were dishonest. The tire light was on when I left the dealership. I was told by Bob that "the light would go off, it was cold outside and the tires h were dishonest. The tire light was on when I left the dealership. I was told by Bob that "the light would go off, it was cold outside and the tires had to warm up". Also the drivers headlight had moisture in it that they said they would fix. The next day the light was still on, took to a local tire place to check. They found the tires were over inflated and 3 tire pressure sensors were bad. I called the dealership immediately, they said they would replace the sensors as soon as I could bring it in. I told them I was going to Disney World I would bring it when I got back. While in Disney World the drivers tire went flat. I had to have the vehicle towed to Orlando Infiniti. I found out that the rim on the car had been tampered with, the positive battery terminal was "rigged" (direct quote from an Infiniti dealership)and the power steering hose had a leak. This cost $718.00. They put my spare tire on so I could drive it home. I called my local dealership to order a new rim. It was $864.18 that had to be paid in advance. In the process of waiting on the rim to come in the passanger side tire went flat. Come to find out all 4 rims were corroded and bent. At this point I have one new rim I had to pay for on the car but am looking at having to replace the other 3. I get an estimate for new rims and go to the dealership to talk with Mike, the general manager. Mike pretty much said it was my problem now. He didnt want to do anything to fix the problem. He gave me Rami's phone number (the owner) and told me he wasnt dealing with me anymore that I was being unreasonable by wanting them to pay for the rims. Talked with Rami, he assured me he wanted to fix this problem. They would replace the rims or take rims off another car they had and put them on mine but he wanted to "make this right". I made sure he knew that I had already replaced the drivers front rim. He said they would have the car towed from Montgomery to Birmingham to fix the problem. I reminded him about the tire sensors and the headlight. They picked up with car on 1-5-12. I gave them ample time to fix the problems before contacting them. They put me off with several excuses. First it was they were going to have the rims repaired, that couldnt be done. Then it was, well we ordered rims from a company we dont normally use and they came in and wouldnt fit. They finally said they ordered NEW rims and the car would be ready on 2-21-12 (they had the car 47 days!) I arrived on 2-22-12 to pick up my car and they say it could not be released until I paid for the new rims and towing! A charge was NEVER discussed. In fact I told Mike when I found out about the rims that I would NOT pay a penny more for this car. The dealership was to assume responsibility for the repairs. I waited for 3 hours going back and forth with Andrew about the charges. He said the owner would be there to discuss it with me. The owner never showed up, they still wouldnt give me my car until I paid for the rims. I asked how much, he said that the cost of the NEW rims were $800 each with a total of $2400. I decided to pay half with the understanding that I would get the keys to my car and sue them for the money I was having to pay. On my way home from the dealership the service engine light came on, I took the car to my local Infiniti dealership to find out that the 3 rims they put on the car were NOT NEW and the new one I put on was taken off and replaced with a used rim. Also the headlight and tire sensors were never fixed. It cost me $300 to have the sensors fixed. An estimate of $1100 was given to fix the headlight. As of today I have called the dealership 4 times and havent gotten a response. I fully intend to pursue this legally. More

Mr. Love is as professional and hard working as they come. For the first time ever, I can say that I enjoyed my car buying experience due to his professionalism and drive to make sure I was satisfied wi come. For the first time ever, I can say that I enjoyed my car buying experience due to his professionalism and drive to make sure I was satisfied with my purchase. He also has recently sold a car to my daughter and son-in-law and they are also estatic about their purchase. I will definitely recommend Highline and especially Mr. Love to all my family, friends and co-workers. Thanks again!! More

Jimmy Adams and Bob Willard did a great job with my transaction. Great people and do great business. Very helpful and nice and would highly recommend. transaction. Great people and do great business. Very helpful and nice and would highly recommend. More

My husband and I recently purchased a 2004 Mazda RX 8 from Highline, and I must say we are extremely satisifed. We mainly dealt with Tyler during our visits, but all other employees were very helpful and from Highline, and I must say we are extremely satisifed. We mainly dealt with Tyler during our visits, but all other employees were very helpful and knowledgable. Tyler showed us excellent customer service by going out of his way to find us the car we were looking for on a pretty tight budget, including showing us cars in the freezing cold weather. He even stayed until after closing time to get us into the car we wanted. He also made sure any repairs needed to the car were taken care of, including new spark plugs (a must for an RX 8), a new battery, and new break pads/turned rotors. I will highly recommend this dealership to everyone I know. They made sure that our car buying experience was actually personal, hassle-free, and overrall enjoyable. Thank you so much for that!! More

I recently purchased a 2008 Honda Accord Coupe from Highline Imports Inc. through Jimmy Adams and had an excellent experience!! He is helpful, friendly, straightforward and sincere. I began my search Highline Imports Inc. through Jimmy Adams and had an excellent experience!! He is helpful, friendly, straightforward and sincere. I began my search on their detailed website (highlineimportsinc.com) which is user-friendly and very descriptive with wonderful pictures. After sending a message, Jimmy was in touch with me and able to find exactly what I was looking for. He is a down-to-earth and honest guy, not pushy in the least, just aims to please. Everyone at Highline is friendly and customer care oriented!! I couldn't be happier with the car, price and service!! I will definitely be using Jimmy Adams at Highline Imports for all of my future automobile ventures and advise you do the same!! Thanks again Jimmy! More

We just purchased a Honda Accord and it was by far the best car buying experience of our lifetime. Jimmy Adams is the best salesman, He listens to your wants and needs with NO annoying phone calls, ONLY G best car buying experience of our lifetime. Jimmy Adams is the best salesman, He listens to your wants and needs with NO annoying phone calls, ONLY GREAT SERIVCE. If you want full attention and great service call him for you wont be disappointed. We will be making all future purchases with JIMMY ADAMS @ Highlne Imports. More

I bought a Lexus ES350 from these guys about 3 months ago. The place just feels a bit shady right when you go in. I went in to look at a different type of car but saw this one and loved it. I stuck with ago. The place just feels a bit shady right when you go in. I went in to look at a different type of car but saw this one and loved it. I stuck with them because this was the only model around with the same colors and features. I did not trust them so I had a Lexus dealer check out the car. The car was fine except for it was missing three things: a rear head rest, the navigation DVD, and the cup holder separator. When I bought the care I was given a "we owe" saying they would give me these item when they came in. Well after almost 2 months and numerous calls I finally received the rear headrest. However, when I got it, it was dirty and it did not look as good as the rest of the car. After three months and even more calls I finally got a navigation disc... but wait, it isn't the real navigation disc, it is a burned copy that doesn't work and looks like it was made there in the shop. I am sick of these clowns and will never deal with them again. Thank god I bought a Lexus and don't have to worry about the reliability of the car. Otherwise, I am sure I would be in trouble. By the way, my salesperson was TK. I talked to numerous other salespersons and staff, including the owner Rami, and none of them were any help. More