Heritage Toyota

Would never go there again. Multiple commitments made about the car that were not kept. Was overcharged. Multiple commitments made about the car that were not kept. Was overcharged. More

Leasing a vehicle from Heritage Toyota and working with Chris F. was easy, as I usually dread working with car salespeople. Chris answered numerous questions, even when I asked them repeatedly, gave me t Chris F. was easy, as I usually dread working with car salespeople. Chris answered numerous questions, even when I asked them repeatedly, gave me time to process, and was patient. He is helpful, friendly, and pleasant to work with. If you are thinking of leasing or buying a Toyota, ask to do business with Chris Ferguson. A More

We did not visit Herritage Toyota to purchase a car on Friday. From the minute we met Adam, he was professional and knowledgeable. He was able to guide us through the "new" process of purchasing a new ve Friday. From the minute we met Adam, he was professional and knowledgeable. He was able to guide us through the "new" process of purchasing a new vehicle. My last purchase was in 2016, (a Prius) from Heritage and previous to that 2010 (a Prius) from Heritage. I highly recommend Adam and Heritage for your next Toyota purchase. More

Got my choice of RAV in an expedited manner and kept me apprised of the delivery time table. apprised of the delivery time table. More

Frankie was so friendly, supportive and nothing short of amazing to work with. He made car buying easy and less stressful. I would absolutely recommend him to anyone. amazing to work with. He made car buying easy and less stressful. I would absolutely recommend him to anyone. More

Lindsey and Team Heritage are outstanding and work tirelessly to meet your needs! Excellent communication and attention to detail. Lindsey is very personable and trustworthy and her thoughtful persist tirelessly to meet your needs! Excellent communication and attention to detail. Lindsey is very personable and trustworthy and her thoughtful persistence and development of relationship shine through!! Exceptional teamwork which includes the customer each step of the way. I would highly recommend Lindsey to take care of you. She works hard to get you the just right fit! More

We found Heritage Toyota to be very helpful in finding the right vehicle for us. Everyone was polite, businesslike and very knowledgeable. We were able to choose and buy a 2018 RAV 4 XLE with only 29,000 the right vehicle for us. Everyone was polite, businesslike and very knowledgeable. We were able to choose and buy a 2018 RAV 4 XLE with only 29,000 miles on it, looking very much like a new vehicle and rides and drives beautifully. This was all done with the expertise of your salesman, Adam Safford. He was very knowledgeable, patient and very nice, explained all the options to us and there was no problem when we asked questions repetitively, he was very respectful. This type of vehicle was new to us, especially with all the bells and whistles. We hadn’t bought a car in 13 years, so a lot has changed for us. Also, he took the time and effort to drive the vehicle out to our house in Essex Center, after my husband had picked it out at Heritage Toyota so that I could get to see it, learn about it and drive it. Thought this was especially great on his part, because our other vehicle was having some mechanical issues and we weren’t absolutely sure that it would make it back and forth. He also let me drive it around with as much time as needed so that I could get a feel of how it rides and drives. He also explained all the options in detail. The next day we went to Heritage Toyota to purchase the RAV 4 and everyone was quite knowledgeable, polite and respectful. The car was delivered to us in the greatest shape, cleaned up and shiny, looked like a new car. The process for getting the paperwork completed was a little bit of a wait, being that it was a cash sale, but went smoothly when we completed the purchase of the vehicle. After this, Adam Safford came out to the parking lot and went all over options again, was very patient and knowledgeable about the vehicle we bought. We feel that he is a great asset to your team at Heritage Toyota and would deal with him again if we needed to. He also called us a couple of days later to check on how we liked the car, and offered to answer any questions we might have in the future, told us to call if we needed to. We are very pleased with our RAV 4 and would do business with Heritage Toyota again and would recommend them to others in the process of buying a car. Thank you, Clement & Sharon Martel More

James took great care of us and it felt like the whole team was there to make sure everything went smoothly! Tito Bern team was there to make sure everything went smoothly! Tito Bern More

Chris was awesome. While we ultimately went with another make for some family and budget considerations that were beyond his control, his service, attention, and overal While we ultimately went with another make for some family and budget considerations that were beyond his control, his service, attention, and overall demeanor stood out above other salespeople in our car buying process. Consultative, informative, un-pushy, and thorough, he was the antithesis of the caricature of a smarmy sales person. If we go Toyota in the future, we'll happily give him our first call, and I'd confidently and comfortably recommend him to friends and family in the market. More

Joe was amazing. Kept in great touch with regular updates while waiting for my new car. Got as much done as possible ahead of time making it the easiest car buying Kept in great touch with regular updates while waiting for my new car. Got as much done as possible ahead of time making it the easiest car buying experience I have ever had. More