Heritage Toyota

Best experience ever purchasing a vehicle My wife and I went to Heritage to tryout a Toyota Tundra. We were greeted by Adam Stoner when we walked in. He got a vehicle for us to tryout and we t My wife and I went to Heritage to tryout a Toyota Tundra. We were greeted by Adam Stoner when we walked in. He got a vehicle for us to tryout and we took it for a drive. We liked the vehicle but they did not have a color on the lot that we liked. Adam said they could get the color we wanted but it might take a few days. After we found out what we would be allowed for our old truck we said put step tubes on and you have a deal. He called us 2 days later and said the truck was being loaded onto a train in Texas and it would be here in 10 or 12 days. Picked truck up today. This is the way purchasing a new vehicle should be. Fun and non stressful. Thank you Heritage and most of all you Adam for making this an easy and enjoyable experience. More

Let us take the extra time to be absolutely sure We went into Heritage after seeing a car on Cars.com. We wanted to just look at a car and were not sure that we could make it work. Marc was patient We went into Heritage after seeing a car on Cars.com. We wanted to just look at a car and were not sure that we could make it work. Marc was patient and willing to trust us. We took the car for a drive and were in love. When we went back to the dealership, he worked with us to negotiate a price that would work in our budget and then, even after all that, let us take the vehicle out again to have our trusted mechanic look at it. We were nervous that we would get "talked into" a car that was not going to work for our family but that was not the case here. Marc wanted to get us into the car that would be best for what we wanted and was willing to work with us until we were sure of what we were purchasing. We have already decided that when we have to replace our second vehicle we will give Marc a call. We trust him and that means a whole xxxx of a lot when making such a big purchase. More

Awesome Experience Leasing Our RAV4 @ Heritage Shelburne Rd. Had an "awesome experience" at Heritage Toyota. Marc H was on roller skates (or should have been) the day we leased our RAV4. Though very busy, he Had an "awesome experience" at Heritage Toyota. Marc H was on roller skates (or should have been) the day we leased our RAV4. Though very busy, he made sure all our questions were answered, all "t's" crossed and all "i's" dotted. He worked very hard to keep us within our budget. Thank you Christine D. for all the financial explanations and calm atmosphere. Also, to all for staying past your normal hours so we were able to drive our RAV4 home. We rate our experience as Excellent. The survey below is a little confusing. Is #1 terrible or excellent??? Mitzi and John Savage, Johnson VT jsma@pshift.com More

Great job, Adam! My overall experience at Heritage Toyota was very pleasant. Adam worked hard to craft a lease that would work for my budget, while providing the optio My overall experience at Heritage Toyota was very pleasant. Adam worked hard to craft a lease that would work for my budget, while providing the options my wife demanded. Adam was polite, knowledgeable and professional throughout the entire process and I walked away feeling great about my choice. My wife LOVES her new van. Thanks Adam and the Heritage team! More

Great Experience Buying from Jason Dillon @ Heritage Had a wonderful experience purchasing a Highlander from Heritage. Jason Dillon was thoughtful, knowledgable and professional. Absolutely no pressure t Had a wonderful experience purchasing a Highlander from Heritage. Jason Dillon was thoughtful, knowledgable and professional. Absolutely no pressure to make a sale. And always very prompt in returning calls. Jason worked hard to make sure we were satisfied with the deal and comfortable throughout the entire buying experience. More

Great experience buying a new Prius We really enjoyed working with Shawn Carpenter at Heritage Toyota earlier this year when we bought a new Prius V. He was very informative and helpful We really enjoyed working with Shawn Carpenter at Heritage Toyota earlier this year when we bought a new Prius V. He was very informative and helpful and gave us our space to really think about the next car we were buying. Thanks, Shawn, for going the extra mile for us. We've enjoyed working with Heritage Toyota over the past 10 years since we moved us here. We had already had a Highlander when we moved to Vermont and since then have bought another Highlander from Heritage and now a Prius. We're always very satisfied with our experience at Toyota. The Service Department is always polite and informative about the work we need done. We trust their judgement. Both the Sales area and the Customer Service area are spotless. It's a pleasure to deal with them. More

Knowledgeable, Low Keyed, and No Pressure or Tricks I have been looking nationally for several months for a Certified Used Toyota Highland Limited with less than 30,000 miles and under $30,000. Along t I have been looking nationally for several months for a Certified Used Toyota Highland Limited with less than 30,000 miles and under $30,000. Along the way I learned through ratings about horrible experiences people were having with bait and switch, add-ons, appointments ignored and some outright lies. I decided to not even inquire about cars from a dealer with less than a four star rating in "Dealer Rater", Cars.com, and Yelp. Lucky for me I found a Highlander at Heritage Toyota in Burlington, VT. I began by emailing Ed Larken of their Internet Sales Team. He got back to me immediately, confirmed the car was available and set me up with an appointment the next day. Upon arrival I was met at the door and taken to see Ed. Ed introduced me to Angus Gunn who would handle the test drive, answer questions and consummate the deal if I decided that this was the car I wanted. Angus was low keyed, polite, and knew a lot about the car I was looking at. After some initial conversation we went out and test drove the Highlander. It was in pristine condition, spotless inside and out, and almost looked new. Returning from the test drive we discussed the price and my possible trade in. I rejected their offer on my car and negotiated a price for the Highlander that was below book and below the regional and national average for this vehicle. Angus knew I could not complete the transaction that day and needed my wife to see and agree to the purchase. There was absolutely no pressure and no threats of a "one day only" price that other dealers have tried on consumers. I left with a handshake agreement to be back the next day. My wife and I arrived, met Angus, and were shown the Highlander. We then went through all the initial paperwork including financing part of the price through Toyota and giving a down payment on VISA and by personal check. Again, no pressure, no hassle, no tricks, no delays. At this point we met Travis Green, the F & I Manager, to sign all the paperwork and get the payments set up. I dread talking to finance people because of the pressure to buy extras, add-ons, and the little problems that pop up suddenly. Not at Heritage! Travis explained each page and the offers we could opt for if we wanted to, but no pressure to do so. We ended up making one change based on his information that will serve us well down the road. Because of our excellent credit rating we were able to get an interest rate below the advertised rate which was already lower than any other lender. All papers were signed and we were done in a reasonable amount of time. Next, Angus gave a thorough tour of the Highlander and made sure we understood all the electronics and options on the SUV. Again, his knowledge of this vehicle was very good and he answered many questions. We shook hands, were thanked and sent on our way. The entire process took about two hours. We were very, very pleased with our experience from the initial contact through the final good-bye. More

Rob was fantastic! My wife and visited four dealerships on March 15th and each of them, we did not get the deal or service we wanted. We also had our 4 month old baby w My wife and visited four dealerships on March 15th and each of them, we did not get the deal or service we wanted. We also had our 4 month old baby with us at the time. As we were driving by Heritage she suggested we stop and take a look. As we got the baby out of the car, Rob met us in the parking lot not with a sales pitch but with general conversation. After going over our budget with Rob, he was able to get us into a beautiful vehicle that fit our budget and family needs. He worked very hard for our business but seemed to make it a point not to try to sell anything but simply inform us of our options. I really appreciated his approach and style. We both felt comfortable throughout the entire process. It is hard to believe he is as good as what he does only being in the industry for such a short time. I will be referring my family and friends to Heritage and Rob Ploof! Well done by all involved; we greatly appreciate it! More

Great experience, everything should be this easy. My family and I stopped at Heritage to look at a truck I had seen online, really out of curiosity versus necessity. It was a cold, rainy day, but Paul My family and I stopped at Heritage to look at a truck I had seen online, really out of curiosity versus necessity. It was a cold, rainy day, but Paul Coleman went out of his way to make my family comfortable while he got the truck for us and set up a test drive. It was a painless as could be; my kids were entertained and didn't get bored while I went on the test drive and worked out the details on a very spur of the moment sale. Great guy, very low key and made sure to take care of all of the details we discussed, Perfect. I would highly recommend Paul and the folks at Heritage... More

Excellent Customer Service is a priority at Heritage Toyota Heritage Toyota is simply awesome to deal with when buying/leasing a car. I recently purchased a 3rd vehicle from them in January. My previous vehicle Heritage Toyota is simply awesome to deal with when buying/leasing a car. I recently purchased a 3rd vehicle from them in January. My previous vehicle was a lease (also from Heritage) and when an issue came up 2 months after turning the car in my salesman, Jason Dillon and his Sales Manager Megan Terry went out of their way to make things right!!! Unbelievable Customer Service all the way around! I have been and will continue to be a returning customer at Heritage Toyota. Heritage even managed to make a convert out of my fiancé who was a loyal Ford owner into a extremely satisfied Toyota Tundra owner. Thank you Jason Dillon and Megan Terry for all your hard work. #infinitidrifts #heritagetoyotarocks More