Heritage Toyota

Very positive experience! My husband and I bought our new Tundra with Laz--what a terrific asset to this dealership!! Laz is extremely knowledgeable about the Toyota product a My husband and I bought our new Tundra with Laz--what a terrific asset to this dealership!! Laz is extremely knowledgeable about the Toyota product and very easy to talk with. He is very friendly and not pushy at all. He went "above and beyond" to help us make the right choice. We love our Tundra and would highly recommend working with Laz to anyone shopping for a car! When picking up our truck-he went over every detail so we would know how to work everything--that was a big plus! More

Laz Koep, a great Heritage representative o My wife and I, antique folks, not as supple as we once were, stopped by Heritage Toyota looking for a dependable car, that sat a bit higher than our My wife and I, antique folks, not as supple as we once were, stopped by Heritage Toyota looking for a dependable car, that sat a bit higher than our previous little car. We needed something easy to get in and out of. Laz was right on target with several suggestions. A gently used RAV4 in excellent shape was our choice. Laz was friendly, efficient, well informed, courteous, and not pushy. Very patient with us old folks. We HIGHLY recommend him as a great guy. Would we buy another used car from this guy? DEFINITELY ' More

Excellent experience I couldn't have asked for a better sales representative than Laz! While shopping around at other dealerships, I was turned off by the pushiness of ot I couldn't have asked for a better sales representative than Laz! While shopping around at other dealerships, I was turned off by the pushiness of other salesmen both during our initial meetings and aggressive follow up. While I was frustrated about having to deal with the VW scandal, Laz understood my (somewhat unpredictable) timeline, and while he checked in with me, I never felt like he was pushing me to make a sale. He was friendly and casual, yet always professional. Once I was ready, he tracked down my perfect car. I couldn't be happier with my Rav4 Hybrid and with the ease of my purchase. I hope I'm not in the market for a new car any time soon, but wouldn't hesitate to work with Laz again in the future. Highly recommend! More

The. Very best experience Laz was so very helpful he went out of his way to do what was best for me and my situation. One of the best Car buying experiences I've had Laz was so very helpful he went out of his way to do what was best for me and my situation. One of the best Car buying experiences I've had More

Best car buying experience ever! I have been driving and buying cars for nearly 50 years and I have never been more pleased with the courtesy, expertise, responsiveness, and quality t I have been driving and buying cars for nearly 50 years and I have never been more pleased with the courtesy, expertise, responsiveness, and quality that I experienced from Derek, Christine, and Seth. As of now I will never go anywhere else tho purchase a vehicle ever again. More

Terrible If I could give no stars I would. This is the first review I have written in my entire life. I went to Toyota and ended up buying a used Prius. Whe If I could give no stars I would. This is the first review I have written in my entire life. I went to Toyota and ended up buying a used Prius. When I picked up the car, the snow tires that came with the car were not in the car. They could not find them. I had to go back once they located them. I then found a chip in the front windshield that had not been repaired and I had to go BACK to get it fixed. The car was not cleaned properly when I picked it up....with dog hair and dirt through out. Shortly after, I moved to another state and parked my car (with repaired windshield chip) in the parking garage at work. When I came back there was a huge crack coming out of the repaired chip. I called Heritage to have them cover the cost of repairs. They asked for me to send pictures. Then asked me to take it to a repair place to have them take pictures and send a letter verifying that the crack came from the chip. THEN I had to call continuously for a week and a half to get them to do anything. After all that, they came back and said they will not cover replacement. Insurance won't cover it because it was a pre-existing problem. The customer service representative at Heritage basically told me to tell my insurance company it was a new problem. I told them I was not going to lie about it. and THEN he told me that the onus was on the insurance company to prove that the crack was not due to something I did from the time I left the dealership until the crack appeared. Seriously?! I like Toyota cars but I wouldn't go to Heritage if someone paid me to. More

Marc Halliday was the reason I bought a Toyota While on vacation in VT, I passed the Toyota dealership and decided to see if I would like the new RAV4. I had had one previously and really enjoyed i While on vacation in VT, I passed the Toyota dealership and decided to see if I would like the new RAV4. I had had one previously and really enjoyed it. Marc was very knowledgeable and super easy to deal with. He is not pushy and works incredibly hard to get you exactly what you want. That in combination with the quality and features of the new Rav had me sold. I would highly recommend Marc. More

Helped find a great used car for my daughter! I was happy with my own purchase of a new car from Bob at Heritage. When I started looking for a used car, I called Bob and filled him in on what we w I was happy with my own purchase of a new car from Bob at Heritage. When I started looking for a used car, I called Bob and filled him in on what we were looking for. He called me back a few days later with exactly what we needed! More

Excellent car buying experience Shawn greeted us as we walked in the door and made our car buying experience very easy and not stressful. He was attentive and helped us work through Shawn greeted us as we walked in the door and made our car buying experience very easy and not stressful. He was attentive and helped us work through the finances to make the purchase work for us. I never felt pressured or rushed, and when we needed things to hurry up, he helped get us out of there on time. I wouldn't hesitate to recommend Shawn to a friend or family member. More

Successful lease with negative equity Went in with a challenging negative equity deal for a lease. The team was able to make mybpaykent manageable, even when at first it didn't seem possib Went in with a challenging negative equity deal for a lease. The team was able to make mybpaykent manageable, even when at first it didn't seem possible. No unnecessary wheeling and dealing, just if we can get it to this price, will you sign today. They got it to that price. Proud leasee of a 2017 RAV4. Would go there again for sure. One of the easiest dealer transactions I've ever had. More