Heritage Toyota

Very considerate and honest When in search for the perfect car, you want a salesperson who is both considerate and honest, and Derek was just that. I never once felt pressured in When in search for the perfect car, you want a salesperson who is both considerate and honest, and Derek was just that. I never once felt pressured into a sale that I hadn't planned, or didn't feel right, and I walked away with a fantastic, and budget-friendly ride! Christine was also very helpful and knowledeable in working out my payment plan for my car. She was ready and willing to answer all of my questions, and did not hesitate to go the extra mile. More

New highlander We were cautious and thoughtful and weighing all our options for our new car. Adam and the heritage team were patient and not pushy with us which was We were cautious and thoughtful and weighing all our options for our new car. Adam and the heritage team were patient and not pushy with us which was very nice and a a change from other experiences. More

Enjoying my RAV4 Since my last purchase had been 13 years ago (2005 Toyota Matrix), I had a lot of questions. Josh patiently answered all my questions and brought me Since my last purchase had been 13 years ago (2005 Toyota Matrix), I had a lot of questions. Josh patiently answered all my questions and brought me up to speed on all of the new features for both the LE and XLE versions on the RAV4. I got the XLE and am very happy. Best fun feature is the moon roof. More

Helpful and relaxed I was new to VT and looing for a car to buy. Heritage Toyota helped me getting my new car hassel free. Thank you Derek Boold the sales person. I loved I was new to VT and looing for a car to buy. Heritage Toyota helped me getting my new car hassel free. Thank you Derek Boold the sales person. I loved the interaction with Heritage and I recommended my friend for the same car from them and he is getting one todayyyyyy. Thanks JD More

Stress-free driving Angus did a great job making everything just work for me. I ended up in exactly the car I wanted at a very fair price very quickly. The best part is t Angus did a great job making everything just work for me. I ended up in exactly the car I wanted at a very fair price very quickly. The best part is that I have the peace of mind of knowing that I'm now backed by a dealer who will help me take care of this car for the next decade. Thanks! More

Third vehicle here; staff worked on affordability each time. I have now purchased three used vehicles from Heritage; a Camry, a Sienna and a Corolla. (Also another Camry from a dealer in Rutland.) Very happy wit I have now purchased three used vehicles from Heritage; a Camry, a Sienna and a Corolla. (Also another Camry from a dealer in Rutland.) Very happy with the life span and performance of the first two from Heritage; hopefully #3 will continue as a trend. I worked in retail management for 30 years. My crusty old school boss, generally a good guy - classic tough but fair person (these days seems like too much "tough", nowhere near enough "fair" anymore) used to say this on the regular about hitting sales targets, often challenging ones: First time's luck; second time's coincidence; third time's a trend. I made it a point of my career to hit as many of my targets as reasonably possible just so I could throw that old chestnut back at him during sales meetings. Not surprisingly, he didn't seem to mind... I appreciate the staff working on price; we are a family of four, currently one income, living in very expensive Chittenden County. Rural area; we need at least two affordable cars, plus probably one more next year or so when my teen son starts driving. I truly wish there was ONE visionary out there in car dealership land that would just put their used auto inventory out there with a finite price, inclusive of a *reasonable* markup to cover conditioning, etc. and a modest profit, and end all the lunacy and stereotypes surrounding deal-making. Having worked so long in retail, I genuinely understand the need and right to make an honest profit. I do not believe anyone, any "customer", has the right to try to screw down the price of a car (or anything else) to cost or almost cost. Nor should dealers abuse the nice, naive people who are often just confused. One loud obnoxious jerk will wail to the heavens at the injustice of the price of a car, to the point where usually you're willing to do almost anything to get rid of them, I suspect to the point where another more pleasant customer will get a bad deal to make up for it. This is wrong on so many levels. That jerk doesn't deserve a deal, though I know they are usually the type that can afford most whatever they want. This recent deal was a bit of a misunderstanding, BTW, so I hope I wasn't being that jerk here. Not my intention at all. I just wanted to get to a loan not above 10K due to our financial situation; that's all. Your initial price on the car was almost exactly what the bank's listing had it at. I just knew I couldn't afford full book PLUS all the extras (tax, fees, etc.). You worked on it, and made an offer and I appreciate it, truly. I plan to turn this car over to my son late next year, and hopefully look for another for myself. Our daughter will need a vehicle in two+ years. You have the potential for two more sales right there over the next few years. Isn't that worth offering a good deal to a loyal patron? Please consider a used "Fixed Price/ Everything Included" option on your lot someday. No arguing/haggling/wailing to the heavens crap. "Here is our price, all in, inclusive of our *reasonable* markup and reconditioning costs." This is the very first place I would look in the future. Why not try it? I get the whole new car BS (sorry, but it is, and you all know it), with "incentives', rebates, etc., etc. Probably hard to get to a fixed price wading through all that nonsense, though I believe it could still be done with a bit of determined and legally creative accounting. Lastly, what I wouldn't give to peruse your full P&L for a lunch hour or so. Right in my wheelhouse, as I am an intensely curious person, generally. I used to tell that crusty old boss of mine that it's one thing to understand an operational line item (like a supply line, say); another thing entirely to be able to actually MOVE that number. Sometimes you can't; the best you can do is hopefully contain it. But I digress...sorry. Thanks for what I hope to be yet another great car from Heritage. I look forward to working with you in the near future. Steven More

Helpful and relaxed After looking for a new car at a number of dealerships we landed back at Heritage where we had purchased our last car. Zack Roberts, the sales associ After looking for a new car at a number of dealerships we landed back at Heritage where we had purchased our last car. Zack Roberts, the sales associate that we worked with, was very helpful but not pushy. More

Best customer service in Vermont Marc was awesome and made my transition into my new RAV4 quick and easy. Thank you so much Marc LOVE MY RAV4. Everyone was great Marc was awesome and made my transition into my new RAV4 quick and easy. Thank you so much Marc LOVE MY RAV4. Everyone was great More

Amazing Customer Service! This was my first experience ever buying a car from a dealership and Marc could not have been more helpful! He was patient while we were figuring out This was my first experience ever buying a car from a dealership and Marc could not have been more helpful! He was patient while we were figuring out what we wanted, very knowledgable about the vehicles he was showing us, and not pushy at all. He did everything he could to make our car buying experience exactly what we wanted it to be and we could not be happier with our new Toyota Corolla! More

Awesome! Thank you Seth and Emily for everything! Your service rocks! Beyond expectations!! It feels really good to have confidence and trust when you bring Thank you Seth and Emily for everything! Your service rocks! Beyond expectations!! It feels really good to have confidence and trust when you bring your car into a service department. More